BEST WESTERN –PM (3-11) CHECKLIST

Date:______GSR(s): ______

Initial beside each one that you do:

___ Clock in. Review with AM Shift anything that needs attention:

___Count all cash drawers. Make sure they are at $250 each.

___Run emergency reports (all located in the front desk menu in the PMS)

__ Availability – Reservations/Availability/Print

__ In-House – Reports/In House/Refresh/Print

__ Arrivals – Reports/Uncheck the Include Check ins box/Print

__ Vacant and Inspected – Room Rack/Print/Status – Vacant/Condition – Clean/OK

___Read the Daily Log Book and Memo Book and initial.

___Censor all movies in Lodgenet computer.

___Complete local availability sheet.

___Check all arrivals for direct bills, groups, special needs, etc.

__Handle all arrivals, answer phones, service requests, etc. throughout shift.

___Clean up lobby area and check bathrooms for cleanliness and stock.Restock coffee supplies and clean coffee station

___Bucket check – Print in house report and check each reg. card for signature, cc info or copy of ID, and check rates for direct bills. Make notation of any errors on in house report. Verify that cash paying guests movies/phones are censored.

___In House List – Use In House report and check rates on all direct bills and make incidental folios if necessary. Make sure all cash paying rooms are censored for the phones and movies. Make notations of any high balances and handle accordingly.

___When occupancy is high, at 6p.m. authorize credit cards for remaining arrivals for one night. If card declines, call number on reservation to secure with a different credit card. If unable to contact, cancel reservation to sell room.

___Organize and clean front desk. Stock key cards and holders, maps, and parking permits (if needed). Make notations of supplies that are getting low and let FOM know.

___Check over credit limits – Go to reports, click on over credit limit, click print icon on top left corner of screen. Increment ccs and/or contact guests about monies due. Also, any direct bill or credit card guests whose balance is over $1000 needs to be charged to bring them to a zero balance.

___Do Cash Out. (See instructions if necessary.)

___Put copy of Service Request Log in Maintenance Mail Box. Put original in Janet’s box.

___Review any issues with Night Auditor and have them initial this checklist ______.

___Put in FOM’s box. Clock out.