BerganKDV, LLC: Wealth Management Client Service Representative

General Information

Location / Minneapolis, MN
Employee Type / Full Time Salaried
Job Category / Wealth Management
Required Degree / 4 Year Degree

Description

SUMMARY OF RESPONSIBILITIES:The Wealth Management Client Service Representative functions in a support capacity for all transactions related to investment management and insurance, as well as on-going client care. Additionally this position will assist advisors with financial planning and advance planning presentation support. All activities must be performed in a professional manner and in strict compliance with all federal, state and vendor guidelines.

ESSENTIAL DUTIES:

  1. Receive and respond to telephone client inquiries and service requests in a professional and businesslike manner.
  2. Interface with all investment platforms in addressing client service issues.
  3. Schedule client meetings, prepare meeting agenda, recap meeting notes, maintain open items list as assigned.
  4. Utilize and maintain the client relationship management (CRM) software used in the day-to-day management of customers.
  5. Maintain client and prospect database with all activity and information, and use CRM tool to follow-up with tasks assigned relating to clients and prospects.
  6. Maintain system for tracking compliance blotters, as well as file systems including clients, broker/dealer account files.
  7. Maintain systems for forms, prospectus’ and software in accordance with regulations.
  8. Prepare, process and track signed client product (insurance and investment) applications and funds for new clients and assist with new clients.
  9. Coordinate internal and external marketing initiatives.
  10. Assist advisors with financial planning software (NaviPlan/Profiles/MoneyGuidePro) and MS Excel/PowerPoint presentations.
  11. Coordinate client and department events.
  12. Attend and contribute to weekly Operations L10 meeting.

Requirements

BEHAVIOR EXPECTATIONS

1. Follows BerganKDV policies/procedures

2. Meets time requirements (Ex: arrives at the expected time, keeps core hours)

3. Respectful of staff, clients, and partners

4. Functions in a team environment in department and overall firm

5. Enthusiastically promote the Wealth Management team within BerganKDV environment—specifically in non-Wealth Management areas

EDUCATION/EXPERIENCE

  • Bachelor’s Degree or AA in any General Business Field of Study and/or 2 + years of experience in administration
  • State insurance licenses with life, health & variable contract lines of authority (recommended, not required)
  • Series 65 or Series 7/66 (recommended, not required)
  • Have a satisfactory background check and securities registration and/or insurance licensing verification, if applicable.
  • Proficient interpersonal communication, writing and group presentation skills
  • Able to make critical decisions independently

SKILLS REQUIRED

  • Expert knowledge of Microsoft Suite, CRM, performance, portfolio and reporting systems
  • Operate office machines such as a 10-key, fax, scanner, copier, etc.
  • Ability to comprehend an existing problem, or stated task, anticipates future implications thereof and formulates and completes a plan of action accordingly.
  • Demonstrated self-starting tendencies
  • Exceptional client communication skills
  • Strong attention orientation

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting and carrying up to 15 lbs.
  • Verbal communication
  • Written communication
  • Hearing normal conversation
  • Sight, including near acuity and depth perception

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