Before You Can Use Your Mailbox, You MUST

Before You Can Use Your Mailbox, You MUST

AVAYA callpilot Voicemail

Initializing Your mailbox

Before you can use your mailbox, you MUST:

  • Open your mailbox
  • Change your password
  • Record a greeting for your callers

Suggestion:

Before you begin, write out your greeting. It will be easier for you to record.

Let’s Begin . . .

Open your mailbox

 Press Feature 981 or Open Mailbox

 Enter your password 0000

Note:

  • If you are at your own telephone you will see Pswd: (enter the password of 0000)
  • If you are not at your telephone you see Pswd: Press * and you will get the LOG prompt (enter your mailbox number and the pass code of 0000)

 Press OK or #.

 Display shows: Must change pswd

 Enter your new password.

Note: password must be 4 to 8 digits long, and cannot begin with zero

 Enter your password again.

 Press OK or #.

 Display shows: Must record name

 At the tone, pick up the handset and record your name.

 Press OK or # to end the recording

 Press OK or # to accept your name recording

 Now you must record a GREETING for your callers

 Press ADMIN or the 8 key

 Press GREET or the 2 key

 Press RECORD or the 1 key

 Press PRIME or the 1 key

 Press YES or the 1 key (wait for the beep and make your recording)

 Press OK or # to end the recording

 Press PLAY or the 1 key to review your recording

 Press RETRY or the 2 key to erase and re-record your greeting

 Press OK or the # key to accept the recording

Note: if you fail to do this step the system WILL NOT save your recording.

Congratulations. You have initialized your Mailbox.

NORSTAR/BCM Voicemail

Listening to your messages

Listen to your Messages

 Press Feature 981 or Open Mailbox key.

 Enter your password.

 Press OK

 Press Play or 2.

Options While Listening to Messages

 11 or < < Goes back to the beginning of message

 1 or <Rewinds message nine seconds.

 2 or STOPStops Message temporarily. Press 2 or PLAY to resume.

 3 or >Advances Message nine seconds.

 33 or > >Skips to end of message.

 4 Plays previous message.

 6 or ##Plays next message in mailbox.

 * Volume control. Volume increases each time pressed.

Managing your messages

After Listening to your Message

 11 or < <Replay message.

 5 or COPYSends a copy of message to another mailbox

 7 Plays date and time message sent and if internal, name of sender.

 77or SAVESaves message, or undoes message which has been erased

 8 or ERASEDeletes message. Deleted messages remain until out of session.

 9 or REPLYEnables a reply to internal message

Listening to Saved Messages

 6 Plays saved messages.

Feature codes of VoiceMail

FEATURE 980Leave message in co-workers mailbox.

FEATURE 981Open Voicemail

FEATURE 984Automatic forward to Voicemail

FEATURE 985Voicemail extension number

FEATURE 986Transfer to Voicemail

FEATURE 987Interrupt (If caller still in Voicemail)

NORSTAR/bcm Voicemail

Using your VoiceMail

Accessing Your Mailbox While Away From the Office

  • Dial into Auto Attendant, or have someone transfer you to your mailbox.
  • When Auto Attendant or your greeting answers dial **
  • Enter your mailbox number and #, or if your personal greeting enter password and #
  • Follow the prompt or press the appropriate number on your keypad

Accessing Your Mailbox from another Norstar Phone

  • Open Mailbox
  • Press * or OTHER
  • Enter your mailbox number and your password.

Leave a Message in a Mailbox Without Ringing the Phone

  • Press FEATURE 980
  • Enter Mailbox number.
  • Press # or OK to accept.
  • Record your message at the tone.
  • Press # or OK to end recording
  • Press # or SEND. You can also hang up to deliver message

Note: You can use delivery options prior to step 6 by pressing the number 3.

Options:

1 or CERT ………………………..Certifies your message.

2 or URGENT……………………Marks your message as urgent.

3 or PRIV………………………...Message cannot be copied.

Transferring Outside Calls to a Mailbox

  • FEATURE 986
  • Key in Mailbox number.
  • Call goes directly to Mailbox

Forwarding Your Calls to Voicemail

  • FEATURE 984 Automatically forward your phone to your Mailbox

Retrieve a call from Your Mailbox

  • FEATURE 987 Retrieves caller from your Mailbox, and lets you speak to that person.

Greetings

 Primary: Everyday greeting.

  • Alternate: Special greeting, for when you are away from the office.
  • Personal: Used with caller ID, based on callers number.

Choosing Greetings

  • Open Mailbox
  • Press 8 or ADMIN
  • Press 2 or GREET
  • Press 2 or CHOOSE

Select which greeting you want to play. (alternate or primary)

NORSTAR/bcm Voicemail

Using your VoiceMail

Changing Target Attendant

  • Open Mailbox
  • Press 8 or ADMIN
  • Press 5
  • Press 1 or CHNG
  • Enter extension of new target attendant
  • Press QUIT

Changing Your Name in the Company Directory

  • Open Mailbox
  • Press 8 or ADMIN
  • Press 1
  • At tone, record your first and last name. (It is a good idea to include you extension number.)
  • Press # or OK to end recording.
  • Press # or OK to accept recording.

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