Banner Property Management, LLC

Training Support Request

We are here to help you! What would you like to learn today?

Name: ______

Property: ______

Category:

Logging into the Banner site to find forms

New Hire Process + Orientation

Any policy / procedure – why is it in place?

New Hire List – any topic, Manager

New Hire List – any topic, Assistant Manager

New Hire List – any topic, Leasing Professionals

New Hire List - any topic, Maintenance Supervisor

New Hire List - any topic, Maintenance Technician

New Hire List - any topic, Groundskeeper

New Hire List - any topic, Housekeeper

BPM Operations Calendar – accessing or any topic

Any Metrics Measurements

Basic Computer Skills (E-mail, Word, Excel, etc.)

Fair Housing

Evaluating my direct reports – help!

Managing the sales/leasing function - motivation

Any “soft” business skills – Communication, Leadership, Delegation, Time Management, etc.

Leasing – any forms / policies

Leasing – Shops Program or improving any leasing skills

Leasing – Traffic Analysis, am I getting enough?

Marketing – Resident / Prospect / Employee Portal

Marketing – how to’s, best practices, prepping marketing plan

Marketing – technical (managing web sites, etc.)

Marketing – the CallSource system, Telephone Perf Assess, Reporting

Marketing – Lead Manager / Max Leases

Marketing – Rent Sentinel system

Marketing – please review my ads

Training – Gracehill Requirements or Follow-up questions after a class

Landlord / Tenant General Questions - guidance

Yardi – Dashboard

Yardi – General Daily use (Service Requests, Make Ready, Cash Receipts

Yardi – Best reports to use for ……

Yardi – Leasing Workflow

Yardi – HUD/ Project Based Section 8

Yardi – Tax Credit / Section 42

HUD – EIV Procedure and Policy

HUD / Tax Credit – General , File Contents

HUD / Tax Credit – Applications / Recertification’s

File Audit Assistance – HUD / Proj Based Section 8

File Audit Assistance – Tax Credit / Section 42

MOR – Training / Assistance / Prep

REAC – Training / Assistance / Prep

Budget Comparison Coaching / Variance Explanations

Budget Control – how to stay in budget

Operations – workflow / job descriptions

Operations – running a meeting – HELP!

Safety Program – running a meeting

Safety Program – any topic

Capital Expenditures – required forms

Budgeting – coaching / help / explanations

Train the Trainer – basics / how can I better train my team?

Processing Applications – process + Resident Data / Screening

Bad Debt Collections – I need to recover more!

Handling Resident Complaints

Other - ______