Balanced Scorecard
Referências
Livros
Charles Birch. Future Success: A Balanced Approach to Measuring and Improving Success in Your Organization. New York: Prentice-Hall, 2000.
Mark Graham Brown. Winning Score: How to Design and Implement Organizational Scorecards. Portland: Productivity, 2000.
Richard Y. Chang and Mark W. Morgan. Performance Scorecards: Measuring the Right Things in the Real World. San Francisco: Jossey-Bass, 2001.
Bob Frost. Measuring Performance: Using the New Metrics to Deploy Strategy and Improve Performance. Dallas, TX: Measurement International, 2000.
Kaplan Robert S. Strategy Maps : Converting Intangible Assets Into Tangible Outcomes. Boston: Harvard Business School Press, 2004
Robert S. Kaplan and David P. Norton. The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Boston: Harvard Business School Press, 2001.
Robert S. Kaplan and David P. Norton. The Balanced Scorecard: Translating Strategy Into Action. Boston: Harvard Business School Press, 1996.
Joseph R. Matthews. Measuring for Results: The Dimensions of Public Library Effectiveness. Westport, CN: Libraries Unlimited, 2004.
Steve Montague. The Three Rs of Performance: Core Concepts for Planning, Measurement, and Management. Ottawa: Performance Management Network, 1997.
Mohan Nair. Essentials of Balanced Scorecard. New York: John Wiley, 2004.
Kathryn E. Newcomer (Ed.). Using Performance Measurement to Improve Public and Nonprofit Programs. San Francisco: Jossey-Bass, 1997.
Andy Neely, Chris Adams and Mike Kennerley. The Performance Prism: The Scorecard for Measuring and Managing Business Success. London: Prentice Hall, 2002.
Paul R. Niven. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies. New York: John Wiley, 2003.
Paul R. Niven. Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. New York: John Wiley, 2002.
Nils-Gören Olve, Jan Roy, and Magnus Wetter. Performance Drivers. New York: Wiley, 1999.
William A. Schiemann and John H. Lingle. Bullseye! Hitting Your Strategic Targets Through High-Impact Measurements. New York: Free Press, 1999.
The Society of Management Accountants of Canada. Applying the Balanced Scorecard. Mississauga, ON: The Society of Management Accountants of Canada, 1999.
Donald J. Wheeler. Understanding Variation: The Key to Managing Chaos. Knoxville, TN: SPC Press, 1993.
Artigos
Chee W. Chow, Kamal M. Haddad and James E. Williamson. Applying the Balanced Scorecard to Small Companies. Management Accounting, August 1997, 21-27.
Mark J. Epstein and Jean-Francois Manzoni. The Balanced Scorecard and Tableau De Bord: Translating Strategy into Action. Management Accounting, August 1997, 28.
Michael Gaiss. Enterprise Performance Management. Management Accounting, December 1998, 44.
Roger Hallowell, Carin-Isabel Knoop and Neo Boon Siong. Transforming Singapore’s Public Libraries. Case 9-802-009. Boston: Harvard Business School Publishing, October 31, 2001.
Robert S. Kaplan. Strategic Performance Measurement and Management in Nonprofit Organizations. Nonprofit Management & Leadership, 11 (3), Spring 2001, 353-70.
Kaplan, Robert S. and David P. Norton. Why Does Business Need A Balanced Scorecard (Part 1).Journal of Strategic Performance Measurement, 1(1), February/March 1997, 5.
Robert S. Kaplan and David P. Norton. Why Does Business Need A Balanced Scorecard (Part 2). Journal of Strategic Performance Measurement, 1 (3), June/July 1997, 5.
Robert S. Kaplan and David P. Norton. Why Does Business Need A Balanced Scorecard, Journal of Cost Management, 11 (3), May/June 1997, ?
Robert S. Kaplan and David P. Norton. Using the Balanced Scorecard As a Strategic Management System.Harvard Business Review, January-February 1996, 75
Robert S. Kaplan and David P. Norton. Linking the Balanced Scorecard to Strategy.California Management Review, Fall 1996, 53-79.
Robert S. Kaplan. Devising a Balanced Scorecard Matched to Business Strategy. Planning Review, September-October 1994, 15.
Robert S. Kaplan and David P. Norton. Putting the Balanced Scorecard to Work.Harvard Business Review, September-October 1993, 134.
Robert S. Kaplan and David P. Norton. The Balanced Scorecard--Measures That Drive Performance, Harvard Business Review, January-February 1992, 71.
Amos Lakos and Shelley Phipps. Creating a Culture of Assessment: A Catalyst for Organizational Change. portal: Libraries and the Academy, 4 (3), July 2004, 345-61.
Amos Lakos. Culture of Assessment as a Catalyst for Organizational Culture Change in Libraries. Proceedings of the Fourth Northumbria International Conference on Performance Measurement in Libraries and Information Service, 12 to 16 August 2001. New Castle, England: University of Northumbria, 2002, 311-20.
Amos Lakos. The Missing Ingredient – Culture of Assessment in Libraries. Performance Measurement and Metrics, Sample Issue, August 1999, 3-7.
Amos Lakos. Building a Culture of Assessment in Academic Libraries – Obstacles and Possibilities. Proceedings of Living the Future II, Tucson AZ – April 22 1998. Available at:
John H. Lingle and William A. Schiemannn. From Balanced Scorecard to Strategy Gauges: Is Measurement Worth It? Management Review, 85 (3), March 1996, 56-61.
Larry Maisel. Performance Measurement: The Balanced Scorecard Approach. Journal Of Cost Management, 6 (2), Summer 1992, 47.
Andy Neely, Chris Adams and Paul Crowe. The Performance Prism in Practice. Measuring Business Excellence, 5 (2), 2001, 6-12.
Roswitha Poll. Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard. Library Trends, 49 (4), Spring 2001, 709-717.
Michael E. Porter. What is Strategy. Harvard Business Review, November-December 1996, 61
Arthur Schneiderman. Why Balanced Scorecards Fail. Journal of Strategic Performance Measurement, Special Edition, January 1999,
James Self. Metrics and Management: Applying the Results of the Balanced Scorecard. Performance Measurement and Metrics, 5 (3), 2004, 101-05.
James Self. From Values to Metrics: Implementation of the Balanced Scorecard at the University Library. Performance Measurement & Metrics, 4 (2), 2003, 57-63.
James Self. Using Data to Make Choices: The Balanced Scorecard at the University of Virginia Library. ARL, 230/231, October/November 2003, 28-29.
Michael E. Porter and Elizabeth Olmsted Teisberg . Redefining Competition in Health Care. Harvard Business Review, June 2004, pp 64-76