Bachelor of Science in Hotel Administration

Bachelor of Science in Hotel Administration

Taryn Fontenette

Houston, TX ~ 281.245.5172

OBJECTIVE: To obtain a position with a dynamic company where I can use my knowledge and skills to develop, motivate, lead and encourage employee productivity while creating tremendous guests experiences.

EDUCATION

Bachelor of Science in Hotel Administration

University of Nevada Las Vegas, NV December 2013

Associate of Arts in Communications

Fashion Institute of Design & Merchandising Los Angeles, CASeptember 2006

WORK EXPERIENCE

Adjunct Professor

Houston Community College, Houston, TX January 2016-Present

  • Develop and manage the course syllabus and ensure that the syllabus meets department and college standards
  • Plan and create lectures, in-class discussions and assignments
  • Stay updated on innovations and changes within course field

Convention Services Manger

Sheraton North Houston, Houston, TX August 2015-Present

  • Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests
  • Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.
  • Upsell to improve revenue generation on property
  • Conduct exit interviews with clients to solidify repeat business and distribute results.

Office Manager/Day of Coordinator/Bridal Show Coordinator

Design Wedding Consultants, Houston, TX October 2012 to July 2015

  • Develop business relationships with show producers; manage booth needs per contract; Organize show schedule; manage and train bridal show teams
  • Create and maintain detailed records of client's wedding budgets and company expenses; Create and maintain client binders, folders, boards and project folders to keep all the current information updated
  • Review contracts and proposals; Work closely with the Design team, clients and vendors to ensure that wedding planning and actual event execution runs flawlessly and exceeds clients' expectations.

Housekeeping Status Board Operator

Planet Hollywood Hotel Casino, Las Vegas, NV August 2010 to October 2012

  • Update status of rooms, answer guest and guest room attendant calls, facilities work orders, and check in and out keys, radios, and pagers
  • Assist supervisors and managers with their tasks and completing essential reports and daily tasks, develop and implement new key systems, train new employees, and create standard operating procedure forms for the department
  • Provide fast, friendly and efficient customer service to all guests, and handle guests complaints immediately

Meeting Services Concierge

Venetian Resort Hotel Casino Las Vegas, NV January 2007 to June 2009

  • Attend banquet event order meetings, distribute job assignments, manage administrative duties, conduct payroll reports, and check in and out department equipment; Dispatch/Answer phones guest requests and Sign in/out temp labor
  • Maintain absentee/tardy reports, Initial reports/interview of team members for promotion and/or disciplinary actions

Event Service Manager

Hilton LAX Los Angeles, CA February 2006 to December 2006

  • Attend banquet event order and pre-convention meetings; Act as a liaison between meeting professionals/Guests and all operating departments to ensure guest satisfaction.
  • Coordinate all details involving room setups, menus and hotel accommodations with clients and hotel staff; Execute all aspects of meeting logistics
  • Distribute job assignments, maintain meeting room set-ups, and supervise accuracy and completion of room sets

RELATED WORK SKILLS

  • Proficient in Microsoft word, Excel, Power Point, Access, Outlook, ISAC, LMS, Maximo, HotSos, Hotel Expert, Delphi and Photoshop, Effective project management
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