Current Address:House # 08, Street # 58 Tezab Ahata G.T Road Lahore.
Cell # 0092 3324287531 Email:
Objective
QUALIFICATION
Experience
Computerized
Accounting
Languages
PERSONAL PROFILE
references / To obtain an opportunity in a reputed organization that offers a professional working environment and enables to enhance my abilities while meeting the corporation’s goals. In addition, I am eager to contribute my creativity and hard work towards the success of your company and to the growth during my service period.
- Master in Commerce(M.com)
- Bachelor of Commerce from University of the Punjab (B.Com)
- Intermediate in Arts (F.A)
- Matriculation from Lahore Board
Silk Bank Pakistan March2014-Sep2014
Branch: Main Head Office Lahore
Sales, Services and Operations Department
Job Title: Sales Executive/Customer Relation & clearing Operations Trainee
- Promote the bank's products to new and existing customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets by utilizing available resources.
- Review applications for Banks Accounts to confirm their completeness and initiate processing, by deciding those cases within delegated level of authority and escalating the remaining to the appropriate authorities.
- Ensure to deliver consistently high level of customer service and effectively deal with the customer queries in order to maintain high degree of customer satisfaction.
- Maintains relationships with Bank clients by providing support, information, and guidance; researching and recommending new opportunities; banking products; recommending profit and service improvements.
- Achieve the agreed individual sales targets ensuring the compliance with bank's policies and procedures to support the realization of the branch targets, particularly those of the business segment.
- Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
- Inquiries for home, car, personal loans, online banking services and handling cash transactions and cash balancing also referring customers to appropriate banking services and representative.
- Takes outward clearing cheques to Clearing and Post Inward clearing cheques from Clearing on a daily basis. Collate and send all transactions received from clearing house to back office support team for final processing.
Qubee Wireless Broadband. Aug, 2011 – Jul, 2012
Franchise: The Wi-Max Warehouse.
Customer Satisfaction & Quality Department
Job Title:Supervisor for Customer Experience Central
- Ensure all front line staffs are fully trained on the main Tele Sales & surround systems.
- Ensure all front line staffs are fully trained for the Communication with Customers.
- Ensure all processes in Franchise have been religiously followed by the frontline staff.
- Ensure to remove hurdles which frontline staffs are facing in their daily activities.
- Arrange engagement programs for frontline staff.
- Ensure to resolve all complaints on time & find out the route causes to ensure better customer experience.
- Understand the challenges faced by Frontline staff by conducting sales
- Submit the Franchise products sales report within one business day.
- Work with Business and Product Managers for training of Frontline staff on new product launches.
- Develop a service and people culture which encourages change among employees in the daily workplace to deliver superior customer experience.
- Microsoft Office, Highly Skilled in Ms Word, Ms Excel & Ms Power point.
- Proficiency in Accounting System software used in Franchise.
- Proficient in Java & C++ Languages.
- Proficient in Internet & E-Commerce.
Father’s name:Azhar Malik
Religion: Islam
Nationality:Pakistani
Date of birth:March 28,1990
Provided on Demand *