B55E Chapter 2 Homework
1. / Which of the following are examples of interview questions that can be used to learn information about job applicants?a. / Direct interview questions
b. / Indirect interview questions
c. / Abstract interview questions
d. / A and B
2. / To avoid negative legal consequences, many persons ask references for job applicants to only provide information about:
a. / Employment dates
b. / Wage or salary levels
c. / Whether the applicant was a good employee
d. / A and B above
e. / All of the above
3. / Which of the following best describes a mission statement?
a. / A vision about the food service operation's long-range success
b. / A summary of the operation's long-range plans
c. / Information that explains what the organization wants to accomplish and how it intends to do so
d. / A summary about how to best please the guests
4. / Which of the following statements is not correct?
a. / Orientation programs may be the responsibility of the kitchen manager and one or more supervisors.
b. / The basic needs and concerns of new staff differ depending on whether they are employed by large or small operations.
c. / Orientation may be a cooperative effort between human resources personnel and the kitchen manager in large operations.
d. / All of the above statements are correct.
5. / Which of the following statements about employee handbooks is true?
a. / They provide detailed information about important policies and procedures.
b. / They are basically the same as an orientation checklist.
c. / They are not helpful in food service operations that employ fewer than 50 people.
d. / Employee handbook information is typically different for employees in different departments in the food service operation.
6. / The term "induction":
a. / Is another word for "orientation"
b. / Applies only to managers—not entry-level employees—in the food service operation
c. / Relates to activities that provide general information about the specific department in which the new staff member will work
d. / Occurs before orientation in large operations
7. / Which is true about effective training programs?
a. / They are cost effective.
b. / They are competency based.
c. / They are required for recently employed and more experienced staff members.
d. / All of the above statements are correct.
8. / Which of the following statements is correct?
a. / Training is easy.
b. / Training costs too much.
c. / Only new staff need training.
d. / None of the above statements are correct.
9. / Which of the following statements is not correct?
a. / Train one task at a time with a step-by-step plan.
b. / Show employees the incorrect way to do a task before showing them how to do the task correctly.
c. / Training should be informal.
d. / Training should focus on trainees.
10. / Several short training sessions are:
a. / Less useful than one long session
b. / Necessary for skill—but not knowledge—based training
c. / Generally better than one long session
d. / Useful for orientation, but not on job training sessions
11. / What is the first step that must be undertaken when position analysis is done?
a. / Develop task breakdowns
b. / Prepare a job list
c. / Review training plans
d. / Study training lessons
12. / What is the purpose of a task breakdown?
a. / It identifies tasks that are part of a position.
b. / It tells how to perform a specific job task.
c. / It reviews procedures to establish performance standards.
d. / It provides information for job descriptions.
13. / Which of the following is/are well-stated training objectives?
a. / The trainee will be able to follow a standard recipe.
b. / The trainee will appreciate the need to provide good guest service.
c. / The trainee will like to work at the food service operation.
d. / All of the above are effectively worded training objectives.
14. / The information and methods used to present one session in a training plan is called:
a. / A job breakdown
b. / A task list
c. / A training lesson
d. / A training summary evaluation
15. / Which should not occur during the practice and demonstration step in on-the-job training?
a. / The trainee will properly demonstrate and/or practice the task.
b. / The trainer will recognize that initial progress may be slow.
c. / Incorrect performance should be acknowledged before addressing correct performance.
d. / A and B
e. / All of the above
16. / Which of the following statements is correct when a trainee misses one question out of fifteen questions on an after-training test?
a. / The training was successful.
b. / The training may or may have not been successful.
c. / The training was not successful.
d. / The answer depends on whether the test questions were true/false or multiple-choice.
17. / It ______appropriate to ask whether a job applicant is 18 years of age or older.
a. / Is
b. / Is not
18. / "Managing by walking around" ______a good way to potentially identify training needs.
a. / Is
b. / Is not
19. / Task breakdowns ______indicate the content of training programs.
a. / Do
b. / Do not
20. / Exit interviews ______provide helpful input to learn about the effectiveness of training programs.
a. / Can
b. / Cannot