Kim Marie Armstrong
4103 Arch Street Place, Madison, Alabama 35758
Home Phone: (256) 325-0135, Cell Phone: (254) 681-8496
Email:
OBJECTIVE:To utilize over 30 years of military and corporate knowledge, skills and experience, as a Logistics Analyst Professional, while keeping abreast of current trends in the usage and accountability of various types of commercial and governmentProducts and services
Attributes: Leadership, Team player,Mission focused and oriented, Instructor and loyalty
SECURITY CLEARANCE: Active.
EMPLOYMENT HISTORY:
Currently enrolled in the master certification program for commercial and government contracting and seeking employment 09/2015 to Present
Customer Service Representative04/2015 to 08/2015
Home Depot Madison Alabama
Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Provides timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders/changes/returns according to established department policies and procedures. Works closely with the credit department to resolve disputed credit items. Provides timely feedback to the company regarding service failures or customer concerns. Partners with the sales team to meet and exceed customer’s service expectations
Senior Logistic Analyst
06/2013-04/2015
Completed Bachelor degree (Organizational Management)continuouslysought employment.
Senior Logistic Analyst 02 / 2013 - 06 / 2013
Employer: Engility
United States Army Reserve Command, Fayetteville, North Carolina 28306
Assured that critical actions were integrated and properly executed to provide a cohesive approach to logistics support requirements. Planned, coordinated, marketed and reviewed assigned areas of the logistics program, that encompassed the operations and activities related to logistical support. Responsible for the integration of separate functions to include funding, supply, maintenance, procurement, provisioning, transportation/transportability, new equipment training and fielding of assigned systems and/or equipment into a logistics management program throughout entire life cycle of assigned system. Coordinated and exercised direction over the integration the supply, maintenance, new equipment training, fielding, item introduction provisioning and in other related logistical functions for assigned systems during all phases of the life cycle. Led the day to day operations of equipment accountability within the maintenance program; Validated monthly equipment usage in accordance with AR 220-1; Trained and oversaw personnel on various logistic information database systems; Ensured Army Maintenance policies and guidelines were adhered to in accordance with DA Pamphlet(s)750-8, 738-751; Supervised operations and organizational maintenance of weapon systems and specialized equipment in accordance with FM 4-30 Maintenance Operations and Procedures; Performed functional analysis of logistical records utilizing the Logistical Information Warehouse (LIW), Logistic Data Analysis (LOGDAT) databases; Planned operations in support of retrograde, reset, reconstitution, and redeployment of ground combat weapons systems and related parts; Implemented data quality processes governance and effectively produced tracking process tools; Implemented data quality processes.
Senior Logistic Analyst 12 / 2011 - 02 / 2013
Employer: L3 Communications
U.S. Army Reserve Command, Fayetteville, NC 28306
Handled the day to day operations related to equipment accountability and maintenance; Provided functional analysis of logistical records utilizing the Logistic Information Warehouse (LIW) and Logistic Data Analysis (LOGDAT) database; Trained and led operations and organizational maintenance of weapon systems and specialized equipment in accordance with FM 40-3 Maintenance Operations and Procedures; Ensured Army maintenance policies and guidelines were adhered to in accordance with DA Pamphlets 750-8, and 738-750; Trained and oversaw personnel on SAMS-E, PBUSE, and other logistical informational databases; Validated monthly equipment and weapon systems to the Department of the Army in accordance with AR 220-1 Unit Reporting; Routinely conducted staff assistance visits; Conducted logistical systems training; Performed analysis and developed solutions in applications of information technology; Produced and implemented technical documentation; Analyzed information utilizing Logistic Data Analysis Tool (LOGDAT) for equipment discrepancies and data integrity; Compared information utilizing the Force And Asset Search Tool against other logistic information tool databases.
Army Logistic Support Analyst 10 / 2010 - 12 / 2011
Employer: CALIBRE Systems
US Armed Forces Rock Island Arsenal, Rock Island, IL 53214
Full Time or Part Time Status: Full Time
Provided detailed analysis of logistical data related to the maintenance repair and reset of Army S4lSR equipment and components; Generated detailed reports, from open and closed work orders, compatible with SAMS-1 data format and AHN4D; Closely monitored unforeseen issues related to maintenance operations and executions; Provided logistics, maintenance related procedures to support deployment, reconstitution unit, and equipment readiness verification; Managed new mission requirements of integrating and synchronizing maintenance via Directorate of Logistic (DOL) and Field Logistic Readiness Centers (FLRCS); Oversaw all National level (Depot) maintenance in support of reset and leave behind equipment; Performed detailed analysis of reports, related to LIW, ILAP, AWRDS, to ensure quality control; Provided recommendations based on US Army logistics and supply and maintenance resource and process analysis; Evaluated and conducted assessments of organizational, production, and logistics automated information systems and made appropriate recommendations; Performed program calculations utilizing programmatic databases documentation and support; Performed database and data maintenance tasks to ensure AWRDS reference tables were consistently at 100%
Logistic Analyst 06 / 2010 - 10 / 2010
Employer: Engineer Solution Group
Employer Address: Rock Island Arsenal, Rock Island, IL 52314
Managed the efficient flow of goods, services, and information; Ensured customer service and time objectives were achieved and/or exceeded; Performed analysis of maintenance capabilities and requirements; Provided appropriate recommendations to the LCMC item managers/LSE staff; Closely monitored maintenance operations and readiness; Ensured accurate equipment readiness to the Department of the Army; Prepared After Action Reviews, for fielding events, and provided appropriate recommendation for improving fielding equipment processes; Ensured Modification Work Order(MWO), Safety Of Use Message (SOUM) were applied and reported.Identified, troubleshot and resolved problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, to determine when to escalate issues, as required, in a timely manner.
Senior Maintenance Analyst 03 / 2009 - 09 / 2009
Employer: VSE Corporation
US Armed Forces Kuwait City, Kuwait
Held responsibility for overseeing all logistical support issues for the Maintenance Program; Created and implemented daily detailed analysis training plans; Developed and implemented logistic plans to assure integration of various logistic functions; Conducted analysis and made appropriate recommendations of supply and maintenance capabilities and requirements; Acted as Advisor to the Forces Command staff/units utilizing the Automated Rest Management Tool; Ensured quality control issues were adhered to. Prepared schedules for preventive maintenance of equipment to ensure uninterrupted operation of equipment: Compared maintenance and staff hour data against monthly maintenance plans, workload requirements, estimates, and standards. Identified and assisted superiors in analysis of material deficiencies, high staff hour action areas, and trends and deviations from schedules and standards.
Quality Assurance Technical Inspector 10 / 2008 - 03 / 2009
Employer: U.S. Armed Forces, CSA
Employer Address: Kuwait
Performed initial, in progress, and final inspections on heavy mobile equipment, vehicles, and related components; Performed Estimated Cost Of Damage (ECOD) and Actual Cost of Damage (ACOD) inspections; Performed load testing of equipment utilizing related technical manuals and bulletins; Performed Classification IAW technical inspections; Held responsibility for diagnosing mechanical and electronic circuitry malfunctions; Efficiently solved repair problems using automated maintenance data systems to monitor maintenance trends; Ordered required repair parts utilizing related manuals; Performed in progress and critical task inspections; Proactively troubleshot electrical malfunctions through diligent review of wiring schematics; Developed and implemented production plans and schedules related to material product flow (in and out bound); Ensured Modification Work Orders (MWO) were properly applied and reported in MMIS; Ensured all Safety of Use Message (SOUM) Maintenance Advisory and Ground Precautionary Advisory messages were implemented on associated equipment. Prepared inspection tests, repair, modification, alignment service, and load schedules for ground equipment, machinery and lifting devices equipment
Employer: U.S. Armed Forces04 / 1984 - 10 / 2008
US Army
Held responsibility for the development and implementations of production plans and schedules as they related to material product flow;Ensured Modification Work Orders (MWO) were accurately applied and reported in MMIS; Ensured all Safety Of Use Message (SOUM) Maintenance Advisory and Ground Precautionary Advisory messages were implemented on associated equipment; Resolved repair issues utilizing automated maintenance data systems; Referred to government procurement and local purchase manuals in ordering parts; Performed in progress and critical task inspections; Performed Estimated Cost Of Damage (ECOD) and Actual Cost of Damage (ACOD) inspections; Performed load testing of equipment; Properly diagnosed mechanical and electronic circuitry malfunctions; Produced and implemented technical documentation; Viewed and analyzed information utilizing Logistic Data Analysis Tool (LOGDAT) for equipment discrepancies and data integrity;Utilized the Force And Asset Search Tool against other logistic information tool databases; Trained and oversaw personnel on SAMS-E and other logistical informational databases; Validated monthly equipment and weapon systems in accordance with AR 220-1 Unit Reporting; Conducted Staff Assistance Visits; Conducted logistical systems training.
EDUCATION & SPECIALIZED CERTIFICATIONS:
Villanova University 02/2016 –PRESENT
Masters Certificate Program Government and Commercial Contracting
Ashford University 01 / 2009 - 05 / 2014
Bachelor's Degree in Organizational Management
Defense Acquisition University 10 / 2000 - 07 / 2000
Associate Instructor Course Certification
Defense Acquisition University
Fundamentals of Acquisition Management/ Developing Employees - Certification of Completion
Defense Acquisition University
Earned Value Management, Procurement Fraud, and Program Management - Certification of Completion
Army Center for Logistics TC-AIMS 80 - Certification of Completion
Department of the Army Safety School
Composite Risk Management (04/25/2005) 53 - Certification of Completion
Department of the Army Safety School
Preparing Risk Management Outlines to Minimize Potential Real Life Hazards in the Workplace - Certification of Completion
Army Center for Logistics
Unit Level Logistics System S-4 (11/29/2004) 80 - Certification of Completion
Army Center for Logistics
Usage of the Unit Level Logistics System for Ground Vehicles also incorporating the Standard Army Maintenance Systems (SAMS) - Certification of Completion
U.S Army Ordnance Center and School
Instruction Certification-Systems Approach to Training (01/22/2001) 40 - Certification of Completion
U.S Army Ordnance Center and School
Test Construction Course (02/26/2001) 40 - Certification of Completion
Basic Concepts on Writing, Grading and Administering Tests & Evaluations - Certification of Completion
Small Group Instruction Course (05/15/2000) Certification of Completion - 12 / 2009
Observer Controller Course:Acquisition - Certification of Completion
COMPUTER SKILLS:
Computer Proficient: Microsoft Office Suite; Database Manipulation.
KNOWLEDGE, SKILLS, AND ABILITIES:
Extensive working knowledge of the following policies, regulations, and field manuals: AR 710-2 Materiel Management for Using Unit, Support Units and Installations; AR 140-15 Maintenance and Equipment; AR 220-1 Unit Readiness Reporting; FM 4-30.3 Maintenance Operations and Procedures; DA Pamphlets 750-8 and 738-751.
Served in the military as a Senior Noncommissioned Officer. Lead and mentored an unmeasurable amount of Soldiers in combat operations and logistics specialties including equipment maintainability.
Supervised and evaluated civilian personnel in the areas of production, customer service performance and conflict resolution.
Interviewed select personnel for positions of increased responsibility in the military and civilian sector
Experience and skilled in the area of scheduling and production control
Experience with inventory, labeling and traceability control software
Extensive experience and knowledge of inventory analysis, accountability and
SAP applications
Strong knowledge and experience in the Microsoft Office application excel
Strong knowledge and abilities utilizing the following applications: Logistic Information Warehouse (LIW), Logistic Data Analysis (LOGDAT), Standard Army Maintenance System Enhanced (SAMS-E).
Extensive working knowledge of the PUBUSE system.
Extensive experience and knowledgeable in component verification, part number control, labeling control and inventory control
Extensive knowledge and experience managing Army Supply and Maintenance Operations.
Extensive knowledge of Army maintenance management procedures, processes, and organization at unit and installation levels.
Demonstrated extensive experience with US Army and commercial logistics systems, policies, and regulations.
Highly experienced with both LOGSA and AWRDS.
In-depth facilitation skills along with the ability to build positive working relationships within a working organizations.
Strong organizational and analytical abilities.
Excellent communication skills, both verbally and in writing.
Demonstrated exceptional customer service skills.
Experience with tracking electronic components accurately by hand or use of electronic scales and component counting devices