Astound Technologies Solutions

PBX/Switch Integration Services

The Astound Technologies Team brings extensive experience in designing and developing enterprise telephony networks and call routing systems for Telecom, for CallCenters, and Business Operations. Our PBX/Switch Integration services provide PBX hardware and software, PBX administration and configuration. Detailed analysis and design is provided for PBX installation at both new and existing locations. Comprehensive integration of voice mail and ACD reporting are key ingredients in the services provided.

Network Assessment

Our team expertise includes working with medium enterprises to multi-state infrastructures handling tens of thousand of calls per day. As a result, theydirect you in assessing current performance and evaluation of switch network performance to uncover areas to upgrade,redesign, or replace. With a focus on cost control as well as comparison to available technology functionality, the Astound Team aids your evaluation of alternative courses of action to maximize achievement of your enterprise goals.

System Design and Implementation

After thorough analysis of your goals for cost control, systems requirement and needed growth scenarios, the Astound Team designs best practices configurations that achieve short term objectives as well as allow for future growth. This includes analyzing and selecting carriers, services provided, hardware, software and communications infrastructure required. With our team’s sixteen years experience in dealing with switch vendors, telephony providers, software applications and maintaining systems, you are assured of getting the highest quality service from your investment, as well as cost control and functionality to fit your needs, whether it is TDM, Converged, or IP telephony that you select.The Astound Team is uniquely qualified because of their ability to integrate telephony, computer applications, and database solutions that enhance the coordinated functionality and resulting systems productivity from each of our integrations.

Installation Services

Your project is coordinated and managed by the Astound Team, chosen from end user companies that have had to deal with the complexities of communications management from the enterprise point of view. As a result, your IT department works with professionals who share their point of view, experienced at dealing with telephone service providers, hardware, software and switch vendors, as well as managing in house technologies as they achieve maximum performance for your systems. They project manage your installation from start to finish. Your staff benefits from working side by side with experts who can lead and advise them through the entire installation and start up process. All work for telephony, hardware or software always includes comprehensive documentation, user documentation, disaster recovery, proprietary software, and system configuration information.

Moves, Adds, Changes

The Astound Team assists your technical department with moves, adds and changes of voice and data equipment, including reprogramming and project management.We provide PBX programming, support and maintenance for basic adds, moves, and changes to the most advanced features on the Avaya/Lucent, Nortel, NEC, Siemens, Mitel, andother PBX/Communications Servers.

Software

Astound Technologies specializes in Computer Telephony Integration (CTI) between software applications and the voice and data network. We are especially well qualified to integrate your switch and communications link to your software applications. We deliver “Out of the Box” software for many of the popular software application packages and interface it with Avaya, Nortel, NEC, Siemens, Miteland most of the TDM PBX or IP vendors popular today. We keep current development alliances active so we are always on top of new switch software versions. Of special note, our software processes work with your businessand database applications. Again, rest assured that any software provided has complete documentation and user training necessary.

Hardware and Software Maintenance

All switch hardware and software provided by Astound includes optional maintenance agreements that offer services that meet with your business requirements. Comprehensive maintenance and support services assure you of trouble free services and quick and helpful support when it is required. It is provided either as an annual contract or as time and materials for services provided.

Project Management

Astound Technologies completely managesyour switch implementation, your CTI, MAC or related communications projects for single or multiple location implementations, whether the equipment is provided by Astound or it is equipment you currently own that we integrate with, install, upgrade or expand. We also provide location research, design and costing, project planning and installationof redundant/disaster recovery/failover/call center sitesplus the project management of such ventures. Both on shore and off shore sites are supported.We provide detailed project plans and timelines and then regularly update you on the progress of the implementation.

Training

The Astound Team delivers system training, technical staff training and end-user training on communication products and solutions, at the time of the installation, or any time after.This includes new versions of software, where necessary as well as periodic refresher or additional training to ensure you are getting the most out of your investment in technology.The training isprovided remotely or it can be arranged to be on site.

For More Information Please Contact:

Astound Technologies LLC

24 Arbolado Dr., Suite 100

Walnut Creek, CA94598

925-465-5074

Fax: (925) 465-5074

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