Assignments in Retail Banking / Operations Management /Customer Relationship Management with an organization of repute

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Ä CAREER RECITAL

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June 2015 to September 2015 with HDFC BANK LTD as Teller Authorizer, RetailBranch-Delhi

Roles Handled: Team handling, Authorization, Processing of Account opening forms, Branch Audits; Custodian of Cash, Debit Card Pins and Other Deliverables; Reviewing various stock registers and reports.

Key operational areas:

Retail Banking:

Handling & monitoring all Retail Branchoperations

Conducting system study to increase sale on basis of different businessrequirements.

Ensuring effective execution of branch operations timely and error free processing of branchtransactions

Ensuring highest service standards are maintained for servicing of clients with minimumturn-around-time.

Mentoring, training & developing team members to ensure operational efficiency and productknowledge.

Ensuring strict adherence to KYCnorms.

Branch Operations:

Authorizing opening and processing of FDRs, DD/PO, RTGS, NEFT, Accounts and Cash transactions and Ensure processing of the same as per thetimelines.

Ensuring the timely delivery of Fixed Deposits Receipts, ATM Cards, Cheque Books, NetBanking passwords, etc.

Authorization of all outward clearing cheques. Monitoring vouchers and numbered instruments to detect error at the time ofinputting.

Verifying Salary Uploads and Maintaining salary uploadsconfirmations

Monitoring suspense accounts, deferred accounts, accounts payable/ receivable and ensuring TAT for timely movement of funds. Reviewing EOD reports (BJR / Instruments issued/ EOD cash positionetc.)

Handling the Current Account queries, Channel Registration Forms, CorporateFds.

Maintenance of counter stock register (DD/MC)/ Bulk Stock, & Cheque Returns. Filling of MC/DD stub copies and cancelledinstruments

Maintain the records for expense vouchers/ payments to vendors/ reimbursement tostaff.

Handling products cross-sell along-with generating references from the customers for various products, thereby enhancing relationship with existingcustomers.

Coordinating with Sales & Relationship Teams of all BUs to ensure timely follow-up with Sales RMs for closure oflead.

Promoting all direct banking channels and ensuring that the customer is utilizing thesame.

Implementation of processes in the branch, conducting internal audit in coordination with BranchManager.

February 2013 to May 2015 with YES BANK LTD as Branch Service Partner,RetailBranch-DelhiSignificant Contributions &Achievement

Deputed as Officiating BSDL for a week at Kashmere Gatebranch.

0% discrepancy in Account application forms; 100% approval on accountopening.

Received many appreciation certificates from customers and Branch Operations Manager, Branch manager, Zonal Headetc.

Received Authorization power in 1 yr 2 monthsonly.

Awarded as Five Schampion.

Audits- 3 audits in my tenure of the branch rated“Good”.

July 2010 till December 2012 with RAVINDRA HOSIERY FACTORY, as ServiceCentreManagerKey operationalareas

Heading the entire unit operations and providing safe and friendly environment to thecustomers.

Responsible for the Service & Logistics Concerns –for Delhi, UP, Rajasthan, Bihar, Bhutan andSrinagar.

Reducing stock loss and maintain cost controls, monitoring daily and weekly sales trends and provide the feedback to Planning and forecastingdepartment.

Generating reports of fast moving and slow moving lines and take the necessaryactions.

To offer branch specific flyers and discounts according to the season/stocks and to make sure that the proper promotion is being used for thesame.

Responsibility of extensive and continuous space, inventory and peoplemanagement.

January 2010 till July 2010 with HCL Infosystems Ltd., as KeyAccountManagerKey operationalareas

Map potential customers and generate leads for theorganization.

Create Proposals as per their requirements and pitch thecustomer.

Maintain relationship between organization andclient.

ÄÄCERTIFICATIONS

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NISM Series VI Certified: Depository Operations CertificationExamination

NISM-Series-V-ACertified:MutualFundDistributorsCertificationExaminationandIRDAcertification

ÄÄACADEMICCREDENTIALS

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2010 MBA (Marketing and Operations) from Amity Business School, Noida,CGPA-6.92

2008 B.Com(H) from Indraprastha College for Women, Delhi University,67.29%

2005 Happy School, C.B.S.E. Board,85.4%

2003 Happy School, C.B.S.E. Board,78.6%

ÄÄPERSONALVITAE

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