Assessment Summary (Completed by Assessor)

Trainee Assessment

Communication process theory

Unit standard / Version / Level / Credits
9694 Demonstrate and apply knowledge of communication process theory / 7 / 3 / 5
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Assessment summary (completed by assessor)

Trainee's performance summary

Assessment tasks / Assessor signature / Date achieved
Task 1: Understanding communication process theory
Task 2: Analysing communication

Unit standard results

I have assessed the trainee and confirm the requirements have been met to demonstrate competency in:

Unit Standard(s) / Version / Level / Credits /
9694 Demonstrate and apply knowledge of communication process theory / 7 / 3 / 5
/ Assessor name: / Assessor number:
Signature: / Date:

Trainee information

Before you start:

· The assessor/verifier will meet with you and talk about what you need to do.

· Read through the Careerforce workplace learning and assessment guide if you need more information about the assessment process.

As you go:

· Follow instructions for each task.

· Answer all questions.

When you finish:

· Make sure you have completed any parts where the assessor/verifier has said you need more work.

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Task 1: Understanding communication process theory

For this task, you need to demonstrate your understanding of the components of communication process theory.

1. Explain elements of communication process theory

In the table below:

· identify six elements of communication process theory and explain their function.

· for each element, give an example of a barrier to communication and describe how you could overcome it.

Barriers may relate to:

· cultural background.

· gender.

· age.

· ethnicity.

· family background.

· socio-economic factors.

· educational factors.

· ethical values.

· another barrier (say what it is).

First element of communication process:
What is the function of this element?
What could be a barrier to communication for this element?

Continued next page

How could you overcome this barrier?
Second element of communication process:
What is the function of this element?
What could be a barrier to communication for this element?
How could you overcome this barrier?
Third element of communication process:
What is the function of this element?

Continued next page

What could be a barrier to communication for this element?
How could you overcome this barrier?
Fourth element of communication process:
What is the function of this element?
What could be a barrier to communication for this element?
How could you overcome this barrier?
Fifth element of communication process:
What is the function of this element?
What could be a barrier to communication for this element?
How could you overcome this barrier?
Sixth element of communication process:
What is the function of this element?
What could be a barrier to communication for this element?

Continued next page

How could you overcome this barrier?

2. How are the following factors significant for cross-cultural communication?

Choose four factors from the list and describe their significance for cross-cultural communication:

· proximity.

· language.

· time.

· age.

· gender.

· status indicators.

· paralanguage.

· pace of speech.

· eye contact.

· gesture.

· another factor (say what it is).

You may want to show your understanding by using examples in your answers.

Factor / Significance for cross-cultural communication
Example:
Proximity / The acceptable physical distance or ‘personal space’ between people when they are communicating depends upon the situation, culture, age and intimacy or closeness between people. For example, in the Middle East people of the same sex stand closer to each other than Europeans do, but people of the opposite sex stand much further apart.
1.
2.
3.
4.

3. How does non-verbal communication impact the communication process?

Choose four types of non-verbal communication from the list and describe their significance in communication process theory:

· gestures.

· open and closed body language.

· eye contact.

· nods.

· beckoning.

· use of space.

· paralanguage.

· status indicators.

· personal presentation.

· posture.

Type of non-verbal communication / Impact on the communication process
1.
2.
3.
4.
Task 1: Assessor feedback to trainee

When the assessor agrees you have completed this task successfully, they will sign it off on the Assessment Results page at the front of this assessment.

Task 2: Analysing communication

For this task, you will need to consider two different situations when you have had to communicate with others and analyse them using communication process theory.

1. Examine two communication situations using communication process theory.

Think of two situations where you have communicated with others in your workplace, within your family, or socially. You should choose situations in which you encountered barriers.

Examine these situations using the principles of communication process theory by answering these questions:

· How efficient and effective were each of these two communication situations?

· What barriers arose during each communication process?

· How did you overcome those barriers?

First communication event
Describe the communication situation.
How efficient and effective was the communication process?

Continued next page

What barriers arose during the communication event?
How did you overcome the barriers?
Second communication event
Describe the communication event.
How efficient and effective was the communication process?
What barriers arose during the communication event?
How did you overcome the barriers?
Task 2: Assessor feedback to trainee

When the assessor agrees you have completed this task successfully, they will sign it off on the Assessment Results page at the front of this assessment.