Arrival And Departure Times
Check-in time is 12h00 and check-out time is 11h00. Any variations on these times must be advised prior to guests arrival at the camps and are at the sole discretion of the camp manager.
Exclusive Safari Vehicles
Exclusive use of a safari vehicle can be arranged upon request, but is subject to availability. Only a limited number of exclusive safari vehicles can be guaranteed at any one time. This service attracts a fee per empty seat per day out of six at MalaMala and Sable Camp and per empty seat per day out of four at Rattray's on MalaMala.
VAT
VAT is currently at 14% and is included in the price of most goods, services and hotel accommodation. Foreign tourists qualify for a VAT refund on items purchased and taken out of the country upon departure. No VAT refund may be claimed on goods consumed or services rendered in South Africa.
Tour Leader/Pilot/Driver/Guide Policy
Accommodation for a bonafide tour leader, pilot, driver or guide is offered in B grade accommodation. The reduced rate is solely for accommodation and meals. This rate does not include game drives and/or any other special activities available to full paying guests at the camps. However we will make every effort to ensure that tour guides accompanying a party are included in all such activities.
Credit Cards
Master Card, American Express, Diners Club and Visa are accepted in Rands at all our camps.
Cheque Payments
Cheques are not accepted at any of the Camps.
Malaria
Malaria is endemic to the Mpumalanga region of the country including MalaMala Game Reserve and the Kruger National Park. We don’t believe that we have ever had a guest who contracted Malaria whilst at MalaMala Game Reserve. Notwithstanding this, in the interests of your personal safety we recommend that precautions be taken.
Please consult your physician for further information on the various anti-malarial prophylactics available.
For additional information on the malaria situation in this region, you can also contact the Kruger National Park malaria hotline on + 27 (0) 82 – 234 1800 or visit the website http://www.cdc.gov/malaria/faq.htm
Catering Requirements
Please inform our reservations department upon reservation of any special dietary requirements. Regretfully we do not have a kosher kitchen.
Please also advise us if any guests who will be celebrating a birthday or special occasion which you may want us to be aware of.
Drinking Water
All water in the camp is filtered to the highest standards and is guaranteed perfectly safe for drinking.
Power Supply
220v A.C. current is available 24 hours per day.
Internet Connection and DVD Players
All camps have a 512k internet connection available for guests (a sattelite link). Should guests have their own laptops they are also able to connect to the internet in the Monkey Club.
Guests at Rattray's on MalaMala have internet, email facitlities, satellite TV and DVD players within their own suites.
There is a communal DVD player at both the Sable Camp and MalaMala Main Camp. The DVD players also have multi card readers enabling guests to view their digital photos through the television.
Dress code
The dress code is casual but neutral colours are recommended on game drives. A sweater may be required at any time, whilst during the winter months (May to September) very warm clothes including a windbreaker (anorak) are essential. Please note, we do request that gentlemen wear long pants to dinner in the evenings.
What To Take:
· Anti-malarial prophylactics are essential all year round. Please consult your physician.
· Comfortable walking shoes, sun hats, sun-glasses, sun screen.
· Cameras and binoculars.
· Summer: lightweight clothing and swim wear, warm clothing for game drives.
· Winter: light clothing for daytime, very warm insulated jackets for game drives.