Arion Care Solutions, LLC

540 N Saguaro St.

Chandler AZ 85224

PH: 480-722-1300 Fax: 480-422-3824

We are writing regarding Attendant Care Monitoring visits that are required by AHCCCS and AZ Long term care (ALTCS).

If you, your son or daughter receives attendant care services from Arion Care Solutions (ACS) we would like to inform you of our responsibilities.

We are required to perform in person monitoring visits for all members who receive attendant care services. The ACS monitor will be contacting you at the following intervals to schedule a visit. AHCCCS requires a visit within 5 days of receiving new services and another at 30 days. An additional visit is required at 60 days if any problems were identified at the 30 day visit, and then visits are required every 90 days after that.

All staff that provides attendant care services are also required to be monitored within 90 days of providing the service and annually after that.

We appreciate your assistance with scheduling these visits and cooperating with the time lines that AHCCCS requires.

A monitor will contact you to schedule the required visit at least a week prior to the due date. If we are not able to schedule a visit, the area manager/supervisor responsible for the service will contact you to determine the issues that are not allowing us to complete the visit. If needed, the support coordinator may be contacted for assistance.

If we are unable to complete a monitoring visit for the staff assigned to provide the services, the staff may be suspended from providing the services until the visit can be completed.

Attendant Care Monitor responsibilities

  • The monitor must observe the provider performing an attendant care task before the form is completed and signed by all parties.
  • The attached form needs to be filled out completely.
  • If there is more than one provider that completes attendant care duties then each provider has be to monitored within 90 days of employment and annually thereafter
  • The Attendant Care Monitor is unable to answer any questions related to ACS policy or services. Please contact your supervisor or manager if you have additional questions pertaining to this form, ISP or services rendered by ACS.

Here are the service visit requirements:

  • 5 days fromwhen new Attendant Care Services start
  • 30 day visit following the 5 day (60 dayto follow ONLY if there are issues at the 30 day)
  • 90 day visits thereafter.
  • Annual Provider visits will be completed for every provider assigned to the member. Thiscanalsobe done at a 90 day visit.

Sincerely,

Arion Care Solutions LLC

ATC Monitoring Department