/ Employment Vacancy
Name of Club:- / The Royal Air Force Club / ALC Ref No:-
Job title:- / Membership Executive / Full/part time:- / Full Time
Location:- / W1J 7PY / Duration:- / Permanent
Brief Job Description:-
The Royal Air Force Club is a private members’ club located in London’s Mayfair, which offers luxurious surroundings and a ‘home from home’ to serving and former serving officers of the RAF
and Allied Air Forces. The Club, with its prestigious and central location at 128 Piccadilly, includes a fascinating RAF history and a multitude of facilities including 93 bedrooms and 8 meeting and banqueting rooms, an elegant Dining Room and Lounge overlooking Green Park.
Celebrating its official Centenary this year, 2018, the Club will be launching 17 new bedrooms, a business centre and gym along with new membership database and website in 2018. This exciting expansion requires additional resource to continue to maintain the exceptional member experience for over 25,000 members
Job Description:
We are looking to recruit a friendly, focused and diligent Membership Executive to support the Membership Manager with the administration of the Club’s membership. This is an exceptional opportunity to be involved with a prestigious and historic private members’ Club at a key time
in its history.
Hours of Work:
40 per week
Core hours 9.00am - 5.30pm, with Membership team shift patterns to include 8.00-4.30pm &
10.30.-7.00pm Monday to Friday and rotational Saturday shifts
Weekday Evening Lobby Duty on a rotational basis 5.00pm-7.30pm (approx. once every 2 weeks)
in addition to normal duties
Key Relationships: Head of Marketing & Communications, Events team, Club Members,
Executive Team, Front Desk Team
Key Responsibilities:
  • Answering member queries, via telephone, written correspondence and the Club’s website.
  • Toassist with membership applications - sending out of application forms to prospective members, checking applications on return, printing and sending out of membership cards, welcome packs and other standard letters.
  • All administrative aspects of serving membership; inputting new members details onto the membership database, dealing with resignations, dealing with transfers from serving to former-serving, filing, correspondence etc.
  • Update and maintain the Club’s membership database on a daily basis
  • Assisting with the annual renewal process, and processing of membership fees.
  • Conduct tours of the Club for prospective members.
  • Sending out letter of introduction to members for use when visiting clubs with which we have reciprocal arrangements.
  • To support the HOM in the delivery of a new CRM and data capture programme to enable targeted marketing to Club membership.
  • To become the member point of contact for website enquiries relating to login/personal profiles
  • To support with members social events programme and membership events
    (25 Year Lunches, New Members Receptions, 50 Year Receptions)ensuring an exceptional member experience.
  • Assisting the Membership Manager with quarterly RAF College Cranwell & IOT visits, maintaining the high joining rate for newly graduated officers
  • Club Shop support, daily post duties, filing & stationery ordering
  • Ensure all Club rules and policies are adhered to and maintain high customer service standards at all times.
  • Perform other ad-hoc membership-related duties as required.
Key Skills and Experience:
The ideal candidate will meet the following requirements:
  • Personable, friendly with an interest in hospitality & membership.
  • Smart and well-presented team player.
  • Exceptional command of the English language (verbal and written).
  • Previous experience of working in a membership/administration role.
  • Good working knowledge of membership databases (ideally Concept) & CRM systems
  • Good working knowledge of Microsoft Office; Word, Excel, Outlook
  • Ability to work unsupervised, using own initiative and manage ownwork schedule.
Desirable Skills and Experience:
  • A working knowledge of Micros Opera
  • Experience of using website CMS programs
  • Previous experience of working in a private members’ club or hospitality environment
As is the nature of hospitality & events, the role will occasionally include some out of office hours/weekend duties.
This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes within the Club. / Hours/week:- / 40 hours/week
Wage/Salary:- / Up to £22,000. Great benefits package and pension
______/ ______/ ______/ ______
Contact Name:- / Rachel Matthews / Telephone No. / 0207 399 1006
Email:- / / Office Use only
Office Use Only
Date posted:- / Expiry Date:-
When complete please post or email this form to the ALC Secretary.
This vacancy will expire automatically after 3 months unless specifically extended by the nominating club. It is requested that the ALC Secretary be notified as soon as vacancies have been filled so that the notice can be withdrawn.