Annex C.Community-level questions
From which country programmes does the feedback from communities and people affected by crisis highlighted below come from? What is the source of the feedback (e.g. how many focus group discussions were conducted or what reports were consulted)?Click here to enter text.
What are the various means you use to collect information on whether crisis-affected people and communities are satisfied the nine commitments of the CHS are met? / Frequency
Type of Monitoring and Evaluation activities
e.g. focus group discussion / e.g. monthly
Click here to enter text. / Click here.
Click here to enter text. / Click here.
Click here to enter text. / Click here.
Click here to enter text. / Click here.
Click here to enter text. / Click here.
Click here to enter text. / Click here.
Click here to enter text. / Click here.
Click here to enter text. / Click here.
Click here to enter text. / Click here.
How do you take into account gender and other diversity issues when seeking feedback from crisis-affected communities and people?
Click here to enter text.
How systematically do you use feedback from communities and people affected by crisis to adapt your response or the way you work?
Area of response / Example of how you adapted
E.g. seed and tools distribution, tools of poor quality. / E.g. reviewed contract with supplier, demanded replacement tools and tightened tender procedures.
Click here to enter text. / Click here to enter text.
Click here to enter text. / Click here to enter text.
Click here to enter text. / Click here to enter text.
Reminder: Scores range from 0 to 5. See section 5.3 of the self-assessment tool for further guidance.
Annex C (continued).Questions to communities
- Communities and people affected by crisis receive assistance appropriate and relevant to their needs.
Performance indicators / Score
1.1 Do you consider this programme/projectappropriate to your needs and culture? / 012345
Summarise feedback from communities and people here.
1.2 Do you think that the programme/project has made good use of the skills and knowledge of your community and its members? / 012345
Summarise feedback from communities and people here.
- Communities and people affected by crisis have access to the humanitarian assistance they need at the right time.
Performance indicators / Score
2.1 Was assistance given in time? (e.g. seeds given before planting time, roofing materials before monsoon season, etc…) / 012345
Summarise feedback from communities and people here.
2.2 Doyou think that the people who needed help were given sufficient support? / 012345
Summarise feedback from communities and people here.
- Communities and people affected by crisis are not negatively affected and are more prepared, resilient and less at-risk as a result of humanitarian action.
Performance indicators / Score
3.1 Do you feel that the information or support received will help your community to cope more effectively in case of a future emergency? / 012345
Summarise feedback from communities and people here.
3.2 Do you feel that local service providers (local authorities, health care providers and/or community leaders) are now in a stronger position to cope with emergencies as a result of knowledge and skills provided in this project? / 012345
Summarise feedback from communities and people here.
3.3 Do you think that people in your community (particularly the most vulnerable) were protected from risks associated with receiving aid? (i.e. theft, social conflict, hostility, jealousy, environmental pollution, etc.) / 012345
Summarise feedback from communities and people here.
- Communities and people affected by crisis know their rights and entitlements, have access to information and participate in decisions that affect them.
Performance indicators / Score
4.1 Are you and members of your community aware of your rights in relation to humanitarian assistance? / 012345
Summarise feedback from communities and people here.
4.2 Do you consider that you have timely access to relevant and clear information? / 012345
Summarise feedback from communities and people here.
4.3 Do you feel that all members of your community are/were able to influence the objectives and implementation of programmes/projects that take/took place in your community? / 012345
Summarise feedback from communities and people here.
- Communities and people affected by crisis have access to safe and responsive mechanisms to handle complaints.
Performance indicators / Score
5.1 Are you and members of your community aware that you can give feedback or make complaints if you think there are any problems with the project or staff? / 012345
Summarise feedback from communities and people here.
5.2 Do you think that this ability to give feedback or complain is well publicised and easy to use? / 012345
Summarise feedback from communities and people here.
5.3 Are you and others satisfied with the responses provided to feedback and complaints? / 012345
Summarise feedback from communities and people here.
- Communities and people affected by crisis receive coordinated, complementary assistance.
Performance indicators / Score
6.1 Do you think that aid organisations coordinate well together to avoid gaps and duplication in their work? / 012345
Summarise feedback from communities and people here.
- Communities and people affected by crisis can expect delivery of improved assistance as organisations learn from experience and reflection.
Performance indicators / Score
7.1 Do you consider that the assistance and protection received from our organisation has improved over time? / 012345
Summarise feedback from communities and people here.
- Communities and people affected by crisis receive the assistance they require from competent and well-managed staff and volunteers.
Performance indicators / Score
8.1 Do you consider our staff to be capable and effective (i.e. in terms of their knowledge, skills, behaviours and attitudes)? / 012345
Summarise feedback from communities and people here.
- Communities and people affected by crisis can expect that the organisations assisting them are managing resources effectively, efficiently and ethically.
Performance indicators / Score
9.1 Are you well informed on the progress and results of the programme/project? / 012345
Summarise feedback from communities and people here.
9.2 Do you feel that the goods and services are being provided in an honest and efficient way? / 012345
Summarise feedback from communities and people here.
Annex C1 CHS self-assessment tool v1.3