ALFA ROMEO AHEAD OF HONDA FOR CUSTOMER APPEAL, MATCHES TOYOTA FOR CUSTOMER SATISFACTION
J. D Power and Associates’ 2011 UK Vehicle Ownership Satisfaction Study has put Alfa Romeo in the top ten brands for customer appeal, ahead of Honda and just one point behind Audi, and tied with Volkswagen and Toyota for overall customer satisfaction.
Alfa Romeo, which did not appear in the top 27 recorded manufacturer places in the 2010 report due to a small sample size, has steadily been working its way up the rankings to finish in joint tenth position (along with Toyota and Volkswagen) for the Overall Vehicle Ownership Satisfaction Index, scoring 805 out of a maximum 1000 points, ahead of the industry average which sits at 794.
The J.D. Power report comprises four factors, and it was in the Vehicle Appeal Index category which carries the largest weight (37%) that Alfa Romeo recorded an outstanding seventh position, gathering 824 index points, five ahead of eighth placed Honda and one point behind sixth placed Audi.
Alfa Romeo’s improvement in its customer satisfaction scores is a clear indicator that the latest additions to the range are proving successful with customers – from the stylish and sporty compact Alfa MiTo, with sales of over 12,000 cars in the UK since launch in early 2009, to the five door Alfa Giulietta hatchback with its class leading Euro NCAP safety credentials, award winning engine technology, coupe looks with five door practicality, and an unrivalled driver experience.
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Release Number: 691-alfa-AU
Date of Issue: 29 November 2018. Time of Issue: 23:04:52