ALBERTSONS LIBRARY – STRATEGIC PLAN FOR 2013 – 2018

Progress Report

Library Strategic Objective 1: Provide innovative student centered spaces that contribute directly to Boise State University’s signature, high quality student experience.

  1. Identify essential student learning space needs where the Library could feasibly play a role in meeting those needs without duplicating efforts elsewhere on campus

Progress:

  • Process for assessing use of library spaces established; includes data driven changes and feedback loop for assessing the success of changes; ongoing (Library Space Committee)
  • Completed campus Inventory of tech shop/maker spaces and equipment, purpose of the space, who is served, how to gain access, etc. (WETU)
  1. Develop and implement an action plan to redevelop 25% of the library’s spacesto create a welcoming, inclusive, technology enriched environment supportive of student learning and success (based on space configuration beginning 2014)

Progress:

  • Recovered approximately 10,000 square feet of space repurposed for the MakerLab, GIMM, CID and to open up space on the first floor via withdraw of approx 25,000 volumes and 2,390 media items (Completed) (Library wide):
  • Reference collection downsized and relocated (A&C, AS, Liaison Librarians)
  • ERIC microforms withdrawn (A&C, Education Liaison, COED)
  • Monograph, Document and Journal microforms relocated (A&C, AS, Space Committee)
  • Government Documents relocated (A&C, Library wide assistance)
  • CRC downsized and shifted (CRC, A&C)
  • Print journals overlapping JSTOR electronic versions deaccessioned (A&C)
  • Duplicate monographs withdrawn from 2nd, 3rd, and 4th floors (A&C)
  • INL documents weeded (A&C)
  • Established MakerLab open to students and faculty regardless of discipline or college, includes 3D printing, green screen technology, sound booth. (Completed) (WETU)
  • Evaluateoverlapping print/electronic coverage in JSTOR collections XII, XIII, XIV (approx. 89 linear feet,, 60 print titles, 9 microform titles) (A&C) (in progress)
  • Identification and withdrawal of duplicate monographs on the 2nd, 3rd and 4th floors (A&C)
  • Partner with subject librarians to identify and selectively downsize subject areas; Chemistry Completed. (A&C, Liaison Librarians)

Library Strategic Objective 2: Focus on developingstudent centered services that contribute directly to Boise State University’s signature, high quality student experience.

  1. Collaborate with other student service units to build a seamless experience where convenience of access encourages use of services that contribute to student success

Progress:

  • Collaborations Established
  • Technology Checkouts, with IDEA Shop, OIT Help Desk (AS, LCS)
  • Conversion to electronic thesis and dissertations with Graduate Studies college (SCDM)
  • Integration of technology into instruction with Teaching Learning and Technology Group (WETU)
  • Financial and Career Services promoting deadlines and events in the library via flyers and slides (Outreach)
  1. Provide individualized support for information resources via tools/servicesthat support multiple learning styles and preferences (RIS, WETU) (Completed, now an ongoing process)

Progress:

  • Conversion from consortial to local chat technology increases chat reference service use by patrons; increases reference skills in wider group of staff (RIS, AS)
  • Developing Data Management service: customizedDMPTool for Boise State researchers (SCDM)
  • Emerging Technology: Discover by Doing workshops, individual coaching, consultations with faculty on incorporation of technology available from library into their courses (WETU)
  • Establishment of “how to” videos (RIS, Instruction)
  1. Implement a 'One Referral' standard when providing direct services to students by ensuring that they receive complete information or support efficiently. As defined by the University’s Project Portfolio Student SuccessProject Charter: “The ‘One Referral’ service model is a series of Items 1) listening and questioning for understanding, 2) positive interactions, and 3) informed and clear next Items/referral if necessary.” (Initial Implementation Completed)

Progress:

  • Participated in basic Student Centered Services Training and Train the Trainer workshop (AS)
  1. Develop an efficient system to regularly assess the effectiveness and impact of Library resources, services and procedures; respond to assessment data with strategic change based on user needs and perceptions

Progress:

  • Process for assessing use of library spaces established; includes data driven changes and feedback loop for assessing the success of changes; ongoing (Library Space Committee)
  • Established system for conducting user testing of website; workshop assessments; use of personals and journey maps (WETU)
  • User Satisfaction Survey – LibQUAL+ run routinely (Library Admin & RIS)
  • Collection Weeding process established based on deaccessioning of duplication, identification of lesser used materials (A&C)
  • Review of electronic usage statistics and cost per use (A&C)
  • Evaluate usage of e-journal packages over 3-4 years, identify resources that are underutilized, gather individual title cost data for a cost benefit analysis (A&C) (Ongoing)
  • Evaluated usage of EBL Ebooks in light of the EBL Ebrary products merger, modified publisher list, and flipped EBL DDA collection to improve the quality of the content (A&C) (Completed)
  1. Identify areas of expertise needed to meet University and Library strategic goals; invest instaff development to meet these needs

Progress:

  • Established Leadership Team process for identifying staffing priorities and re-evaluating (LLT)
  • Areas in which investments were made: Data Management, Scholarly Communication, Web Content Coordination Team, Development of an Instruction Team, Emerging Technologies & MakerLab (Library wide)
  1. Identify and remove barriers to discovering and using information resources (Completed, now an ongoing process)

Progress:

  • Migrated Voyager OPAC to the Tomcat webserver to improve interoperability with WorldCat Local (WCL) (CAT, LCS)
  • Refining features turned on in the OCLC Knowledge Base to reveal View Now links on more of our online materials through WorldCat Local, resulting in fewer user clicks for access.
  • Addition of individual records ofSCA materials into Catalog increases access for importantunique papers and manuscript collections (CAT, SCA)
  • Re-classing and upgrading records for textbook collection; placing like materials in proximity making them easier to find (CAT, CRC)
  • Conducting user testing to identify navigational barriers, and make changes to the navigation (WETU)
  • Began process of conversion to WordPress installation of library’s websiteto improve interoperability, adaption of new university page templates (WETU, LCS)
  • Provide open access to Boise State’s scholarship via ScholarWorks (SCDM)
  • Maintain access points to electronic content (A&C):
  • Setting holdings and entering individual bibliographic records for ejournals in publisher ejournal packages, such as Oxford, Cambridge, Chicago (A&C) (Ongoing)
  • Developed a reporting workflow to identify and correct false hits in Worldcat Local that resulted from the discontinued Serials Solutions e-serials holdings service (Serials and ILL) (Completed)
  1. Enhance and expand mobile technology access to resources and services (Completed, now an ongoing process)

Progress:

  • Library web site is responsive design and mobile technologies (WETU)
  • Established MakerLab and process for acquire and teaching new emerging technologies (WETU)

Library Strategic Objective 3: Enhance Boise State University’s teaching and learning through activities that are integrated throughout the UF curriculum, address unmet needs in core areas, and maximize effective use of technology.

  1. Identify Finishing Foundational Studies courses where higher-level information literacy and research skills can be incorporated. Collaborate with relevant faculty to develop and implement methods to incorporate these skills.

Progress:

  • Project begun in Spring 2016
  1. Identify faculty using information resources for unique and innovative teaching and research; provide resource & technological support to facilitate their work (Completed, now an ongoing process)

Progress:

  • Established technology based instruction for individual courses; partnered with faculty to incorporating video, 3d design, Arduinos, etc. with their classes (WETU, IDEA shop)
  • Began program to promote Open Access and educate campus on scholarly communication; partnering with others on campus to pilot identification and use of Open education Resources (OER) for teaching (SCDM)
  1. Identify areas of unmet need in instruction; implement strategies to cover these gaps(Completed, now an ongoing process)

Progress:

  • Developed data management LibGuide and training modules; began offering consultations and workshops on data management; Collaborating with OIT to host data management open houses to bring interested faculty and staff together (SCDM)
  • Identified unmet needs in English 101, 102, and First Year Writing; met with faculty to develop a plan to remedy these needs including a train-the-trainer model to teach First Year Writing teachers to implement library instruction in their teaching (RIS)
  • Developed Workshops in response to student needs - video, audio, 3D printing, etc. (WETU)
  1. Identify recurring instructional needs and develop flexible curricula and tools that can be implemented by library faculty, teaching faculty, graduate teaching assistants, staff and students in a variety of settings to meet these needs. (Completed, now an ongoing process)

Progress:

  • Established a set of methods and tools including face-to-face, online, how to videos and self-paced guides, subject guides embedded through Blackboard, train the training techniques (RIS, WETU)

Library Strategic Objective 4: Identify critical areas of needed Research Support then build expertise, capacity and services to meet these needs.

  1. Identify areas in the liaison program where program/research changes have created gaps in service; implement enhancements to address these needs(Completed, now an ongoing process)

Progress:

  • Data Management: implemented training for liaisons in this area (SCDM)
  1. Identify unique needs of graduate students; develop services focused onaddressing these needs

Progress:

  • Identified needs for electronic data set archiving and non-text needs of graduate students such as those in fine arts (SCDM)
  • Worked with the Graduate College to implement online submission of theses and dissertations utilizing ScholarWorks (SCDM)
  1. In collaboration with campus faculty and departments, develop a method of routinely identifying needed information resources, services for new programs, areas of research; examine feasibility of adding these resources/services including costs and potential funding models; prioritize potential acquisitions and acquire as is feasible; minimize duplication in the collection; analyze areas where unused materials could be de-accessioned. (Completed, now an ongoing process)

Progress:

  • Library faculty serve on the Faculty Senate Undergraduate Curriculum Committee (UCC) and Graduate Council; regularly review proposed courses and programs; recommend needed resources if the courses/programs are approved (Library Faculty)
  • Regularly review Interlibrary Loan requests of faculty in relation to holdings; recommend new subscriptions and titles as patterns develop. (A&C)
  • Collection Weeding process established based on deaccessioning of duplication, identification of lesser used materials; review of electronic usage statistics and cost per use (A&C)
  1. Collaborate with other campus units tobuild the expertise and resources needed support the discovery, management, and use of data sets. (Relationships established, development plan in place)

Progress:

  • Conducted needs assessment in collaboration with Office of Sponsored Programs (OSP) and Office of Information Technology (OIT); interviewed faculty; established strategic agenda and process to address these needs (SCDM, Liaison Librarians)
  • Converted a staff positon into a faculty line to increasing staffing and expertise needed to support data management (SCDM, Library Admin)
  • Developing data set collection in ScholarWorks (SCDM)
  • Developing data management training modules for research courses (SCDM)
  1. Support university research dissemination via the continued development of the institutional repository service (ScholarWorks) which isdesigned to capture and showcase Boise State scholarship. (Considerable progress achieved, refocus on arts and humanities)

Progress:

  • Developing collections and competencies to capture and showcase non-text scholarship, such as art student projects, oral histories, and 3D files. (SCDM)
  • Developingof research support web site as a resources (SCDM)

Library Strategic Objective 5: Identify potential areas of Community Engagement that fit within Albertsons Library’s sphere of expertise, maximize use of partnerships and enhance Boise State University’s mission to align activities with community needs; develop and implement 1-2 new programs.

  1. Identify unique materials of potential interest to key constituencies and/or a wide audience; develop innovative projects to make these unique materials more discoverable and accessible (Completed, now an ongoing process)

Progress:

  • Shakespeare First Folio Event planning (SCA)
  • Recent additions to CONTENTdm collections (SCA):
  • 12 scrapbooks used as the basis for a master's project
  • Banner Mining and Milling Company
  • William Borah Speeches
  • Olive Call diaries
  • EmKayans
  • Recently processed collections/additions to finding aids (SCA):
  • M-K
  • The Cabin Records
  • Gloria Skurzynski Papers (will be online soon)
  • Susan Eastlake Papers
  • Rosemary Wimberly Papers
  • Auburn William Drahn Collection
  • Idaho Comic Collection

Outside of SCA - Progress:

  • Relationships with JUMP, City of Boise, and Trailhead are under development to expand the maker community (WETU)

Library Strategic Objective 6: Develop a sustainable budget model that maximizes impact, efficiency and access.

  1. Conduct detailed budget analysis to identify cost drivers, potential revenue generating services, potential areas for grant support and areas of efficiency/inefficiency (Library Admin) (Completed, now ongoing process)
  1. Seek additional sources of funding to support campus information needs related to research and teaching (Completed, now ongoing process)

Progress:

  • Relationship with Advancement had been established; basic fund raising and gifts pages have been updated and are live; White Paper to guide Advancement work has been completed (Library Admin, Advancement)
  • Advancement has completed research to identify donors with a propensity to donate and a relationship to Albertsons Library; Development officer is evaluating the list to identify potential new donors that do not conflict with other colleges (Advancement)
  • Established fund for SCA fund raising(Library Admin, Advancement)
  • Developing a proposal to acquire support for campus-wide data management service (SCDM)

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