Akixi Installation Requirements (Panasonic NCP / TDA)

Akixi Installation Requirements (Panasonic NCP / TDA)

Introduction

This document describes the required activities that should be completed by the Reseller before the deployment of Akixi hosted services at a Customer site. Please complete the tasks specified in this document as follows:

• Read this document.
• Complete all configuration & information collection tasks specified by this document.
  Note that sub-sections which require completion or information to be provided are marked with a  character.
• Complete the checklist below.
• Sign and return this document to Akixi at least 5 working days prior to the deployment of Akixi hosted services at the Customer site.

Checklist

Activity / Completed ()
A / Customer contact details and user information specified.
D / Public & internal IP addresses of the Customer site’s internet router & telephone system provided, and I can confirm that the Customer has a statically assigned IP address on the public side of their internet router.
E / The device configuration list of the Customer’s telephone system has been provided, and I agree that I will notify Akixi immediately of any subsequent device configuration changes.
F / Customer’s telephone system and IPCMPR card configured.
G / Customer’s internet router configured.
H / The Voice Network Provider has enabled CLI/CallerID receipt.

Signature

I agree that I have read this document in its entirety and I have completed the checklist as marked above, and that any additional works necessary as a consequence of non-task completion may delay the deployment of Akixi hosted services at the Customer site.

Signed (Reseller):
Print Name: / Dated:

A. Customer Contact Details & User Information

Site Details

PrimaryContact Name:
Company Name:
Address 1:
Address 2:
Address 3:
Postcode:
Tel No:

Akixi Site License Required

Site License Required
(Tick One Option): / Akixi Lite / Akixi 1000 / Akixi 2000

Required Akixi ApplicationUser(Supervisor) List

Please complete this section listing the Akixi application users that require access to the Akixi Service in order to actually run reports:

E-mail Address / Send Welcome E-mail[1] / Akixi
Reporting License[2] / Contact Name / Internal Dialling Address / Tel / DDI No.
Yes or No

Extension and ACD Agent Exclusion List

Please list the extensions and ACD agents that are to be excluded from reporting and billing.

Extension(s):
Agent(s):

Dial Prefix Used To Make Outbound Trunk Calls With:

B. Panasonic System Compatibility

Connectivity to the Akixi service is performed via the system’s CSTA Interface, which is provided only in the following Panasonic PBX platforms:

Panasonic PBX Type / Notes
NCP/TDE (All Versions) / Supports CSTA connectivity through the inbuilt Ethernet port.
TDA 15/30 / Supports CSTA connectivitythrough the 4 channel IP Gateway Card (IP-GW4).
TDA 100/200/600 / Supports CSTA connectivitythrough the optional CTI Link card, which provides an Ethernet interface. However, the preferred configuration is to instead obtaina “TDA to TDE” upgrade for the system’s MPR card.

C. CSTA Multiplexer

Note that if the intended site requires more than one CSTA application to be concurrently connected to the Panasonic telephone system, then the CSTA Multiplexer (CSTA MUX) application is required in order to allow simultaneous CSTA connections.

Please note that the CSTA MUX can only be used in conjunction with the NCP/TDE variants of the Panasonic PBX and is not supported on TDA versions.

This document is intended for installations that do not require the CSTA MUX. Where simultaneous CSTA connections are required, please refer to document “Akixi Installation Requirements (Panasonic CSTA MUX).pdf” instead.

D. Required Public & Internal IP Addresses

Static Public IP Address Required

Note that Customer must have a statically assigned IP address on the public side of their router.

Required IP Addresses

Please specify the following IP addresses:

Customer’s Public Router IP Address:
Customer’s Internal Router IP Address:
Panasonic’s VoIP – DSP:
Panasonic’s IPCMPR Card:

If not known directly, the public IP address of the Customer’s router may be obtained by browsing to one of the following free internet sites when connected to the internal side of the Customer’s local area network:

E. Device Configuration Of Customer’s Telephone System

The Customer’s telephone system’s device configuration will be automatically synchronised by Akixi on initial configuration. All device information including Extensions, ACD Agents, Trunk devices, Hunt Group devices & members, SVM (Simple Voice Message) and names of extensions and groups are retrieved from the telephone system when this occurs. The DDI/DID digits and the associated description will be added to the application subsequently when any call has been identified with DDI information in it.

Note: Extensions and ACD Agents that are to be excluded from reporting and billing should be specified in the “Extension and ACD Agent Exclusion List” on Page 2 above.

Please notify Akixi when device configuration changes are subsequently made in order to re-synchronise.

F. Configure Customer’s Telephone System & IPCMPR Card

Overview

Since most of the required telephone system configuration is network-related, the subsequent diagram illustrates how the Akixi hosted service monitors the Customer’s telephone system via a remote CSTA connection using the following hypothetical Panasonic’s IP address configuration:

Customer’s Public Router IP Address: / 1.1.1.1
Customer’s Internal Router IP Address: / 192.168.1.254
Panasonic’s VoIP – DSP: / 192.168.1.200
Panasonic’s IPCMPR Card: / 192.168.1.199

Configure Default Gateway In IPCMPR Card

Ensure that the Customer’s internal router IP address (192.168.1.254 in the example above) is set as the default gateway under “ConfigurationSlotCard Property – IPCMPR” which is configured through the Maintenance Console.

G. Configure Customer’s Internet Router

NAT / Port Redirection

Arrange for the Customer’s internet router / firewall to have a NAT / port redirection entry created for TCP port 33333, which maps to the internal IP address of the Panasonic’s IPCMPR card.This basically maps TCP port 33333on the public side of the router to the Panasonic’s IPCMPR card’s IP address and allows inbound access for the CSTA protocol.

For example, using the previously specified hypothetical Panasonic & router IP address configuration:

Example NAT / Port Redirection Mapping Entry
Protocol: / TCP
Public / WAN IP Address: / Anyor 1.1.1.1
Public Port: / 33333
Mapped / Private IP Address: / 192.168.1.199
Private Port: / 33333

Firewall Filter Rules

Arrange for the Customer’s internet router / firewall to have the appropriate firewall rules to specifically only allow the Akixi Hosted Service inbound access over TCP 33333.

Typically on most firewall configurations, this can be achieved using two individual firewall rules in a chain: the first that allows inbound access on TCP port 33333 from the Akixi Hosted Service, and then asecond rule, which blocks any other IP addressesaccessing TCP port 33333.

For example:

Example Firewall Chain Entry 1
Action: / Pass/Allow Immediately, Then Exit Rules Chain
Direction: / Inbound (WAN/Public  Private)
Protocol: / TCP
Source IP Address: / 79.x.x.x (Assigned IP Address Of Akixi Service)
Source Subnet Mask: / 255.255.255.255 (/32)
SourcePort: / 33333
Destination IP Address: / Any
DestinationPort: / 33333
Example Firewall Chain Entry 2
Action: / Block / Prohibit Immediately
Direction: / Inbound (WAN/Public  Private)
Protocol: / TCP
Source IP Address: / Any
SourcePort: / Any
Destination IP Address: / Any
DestinationPort: / 33333

Router Rules Shown Graphically

For further illustration, implementation of the NAT & firewall entries explained above is also shown graphically below:

Both non-Akixi servers on IP addresses 20.20.20.20 and 30.30.30.30 are blocked by the 2nd firewall chain entry from inbound access on TCP port 33333.

The Akixi Server is allowed inbound access by the first firewall chain entry, and then the NAT / port redirection rule also maps the inbound connection attempt to the main LAN interface of the Panasonic telephone system.

H. Enable CLI/CallerID Receipt

Verify with the Customer’s Voice Network Provider that CLI/CallerID information is being transmitted on inbound calls received via all voice network trunk devices.

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[1] Indicate whether Akixi should send an automated Welcome e-mail for the new application user.

[2]Please specify from: Lite, Presence, 1000, or 2000.