AHLCONPUBLIC SCHOOL, MAYUR VIHAR, PH – 1
CLASS - XII BUSINESS STUDIES
CHAPTER – 1 - NATURE AND SIGNIFICANCE OF MANAGEMENT
QUESTIONS CARRYING 1 MARK (ONE SENTENCE)
Q.1Name the process of designing and maintaining an environment in which individuals working together in group efficiently accomplish selected aims.
Q.2Which function of management ensures that actual activities confirm to planned activities?
Q.3Name the function of management which co-ordinates the physical, financial and human resources and establishes productive relations among them for the achievement of specific goals.
Q.4How does management ensure optimum utilization of resources?
Q.5Mr. Anand has retired as the managing director of a manufacturing company. At what level of management was he working?
Q.6Is co-ordination a separate function of management?
Q.7Briefly explain any two characteristics of management.
Q.8“Management increases efficiency”. How?
Q.9List any two organizational objectives of management.
Q.10Enumerate any two values that a qualified management consultant should adhere to.
Questions carrying 3 marks (50 – 75 words)
Q.11Why is it said that management is all pervasive?
Q.12Briefly explain management as a process.
Q.13Explain management as an art.
Q.14Explain management as a science.
Q.15Explain any three characteristics of co-ordination.
Q.16Briefly explain the role of top management in an industrial organization.
Q.17State any three functions of lower level management.
Q.18Why is management considered an inexact science? Give three reasons.
Questions carrying 4/5 marks (about 150 words)
Q.19Explain any five characteristics of management.
Q.20Describe management as a science.
Q.21“Management helps in development of society.” How?
Q.22ITC has been contributing large amount of funds to enable the farmers to use local resources effectively. What type of objective is ITC trying to accomplish? Explain.
Q.23Why is management called multi- dimensional?
Q.24A company is earning good profit through its retail outlets. It has issued bonus shares during the last five years. It is giving minimum wages to its employees as fixed by the government. To meet the demand of people it works from 7 a.m. to 11 p.m. Many of its employees are asked to work overtime. This company does not believe in organizing training programmes for its employees. The span of management is very wide in this company. ‘
Keeping the objectives of management in mind, infer which values are being ignored by the management of this company?
Questions carrying 6 marks (about 200 words)
Q.25Discuss the concept and importance of management.
Q.26Management is trinity of science, art and profession. Explain.
Q.27“Co-ordination is the essence of management”. Explain.
Q.28Co-ordination is the orderly arrangement of group efforts to provide unity of action in the pursuit of a common purpose”. In the light of this statement, explain the nature of co-ordination.
Q.29Discuss the various functions which constitute the process of management.
AHLCONPUBLIC SCHOOL, MAYUR VIHAR, PH – 1
CLASS - XII BUSINESS STUDIES
CHAPTER – 2 - PRINCIPLES OF MANAGEMENT.
1 MARK QUESTIONS (ONE SENTENCE)
Q.1Give one point of difference between management principles and scientific principles.
Q.2How are management principles derived?
Q.3Why are that management principles universal?
Q.4Which principle of Fayol cannot be applied when organisation is following technique of functional foremanship?
Q.5Which technique of Taylor overlooks the principle of equity?
Q.6A manager should replace ‘I’ with ‘we’ in all his conversation to encourage team spirit. Identify the principle of management emphasized here.
Q.7What is meant by method study?
Q.8Scientific management is useful for which type of organizations?
Q.9In an organization Anil and Aneeta are working at the same posts but being male employee Anil gets more salary than Aneeta. Which value is violated here?
3 MARK QUESTIONS (50 – 70 WORDS)
Q.10State any three characteristics of principles of management.
Q.11Explain the following principles of scientific management.
(a)Science not rule of thumb
(b)Co-operation not individualism.
Q.12Explain how principles of management help in optimum utilization of resources and effective administration.
Q.13Give the meaning of the principle of ‘Unity of Direction’ with the help of a suitable example.
Q.14An organization follows the principle of management. What are the positive effects of each of the following principles of management on the organization.
(a)Scalar chain
(b)Equity
(c)Division of work
Q.15If an organization does not provide the right place for physical and human resources, which principle is violated? What are the consequences of it?
Q.16The production manager of Bharat Ltd instructs a salesman to go slow in selling the product, whereas the marketing manager is insisting on fast selling to achieve the target. Which principle of management is being violated in the case? State any one of the consequences of violation of this principle.
4, 5 MARK QUESTIONS (ABOUT 150 WORDS)
Q.17Explain the principles of ‘Discipline’ and ‘Esprit De Corps’.
Q.18Which principle of management suggests that employees should not leave the organization frequently? Give two adverse effects if this principle is violated.’
Q.19Write any four features of scientific management.
Q.20Explain that technique of scientific management which is the strongest motivator for a worker to reach standard performance.
Q.21Explain the technique of scientific management that is extension of the principle of division of work and specialization.
6 MARKS QUESTIONS (ABOUT 200 WORDS)
Q.22‘Taylor’s principles of scientific management and Fayol’s principle of management are mutually complementary’. Do you agree with this view? Give any four reasons in support of your answer.
Q.23Explain the principles of scientific management given by Taylor.
Q.24Explain the meaning and nature of management principles.
AHLCONPUBLIC SCHOOL, MAYUR VIHAR, PH – 1
CLASS - XII BUSINESS STUDIES ASSIGNMENT
CHAPTER – 3 BUSINESS ENVIRONMENT
Questions carrying 1 mark (One sentence)
Q.1Which sector of the Indian economy was given greater importance after independence?
Q.2In what context the term ‘disinvestment’ is used?
Q.3‘Demand for reservation in jobs for minorities’ refers to an example of key component of general environment of business.’ Name the component.
Q.4What LPG stand for in the context of business environment?
Q.5Name the process under which the Government of India lifted unnecessary controls over the economy.
Q.6Name a value each related to the external and internal environment of business.
Q.7“The understanding of Business Environment enables the firm to identify opportunities”. What is meant by opportunities here?
Q.8Which policy of the Government has moved India towards globalization?
Q.9What is the name of the economy where both public and private sectors co-exist?
Q.10Business environment includes both specific and general forces’. List any four general forces.
Questions carrying 3 marks (50 – 75 words)
Q.11Give the meaning and characteristics of business environment.
Q.12What are the components of legal regulatory environment in India?
Q.14Define the term liberalization.
Q.15Give any two examples of the impact on business organization of changes in social environment.
Questions carrying 4, 5 marks (about 150 words)
Q.16Explain any four dimensions of business environment.
Q.17Briefly explain the importance of business environment.
Q.18The global entry into India has generated and degenerated certain social values. Name any two values each that have been generated and degenerated and how?
Q.19Classify business environment into two major categories and give one example of each.
Q.20Enumerate any four recent changes in the economic environment in India.
Questions carrying 6 marks. (about 200 words)
Q.21“Economic environment creates uncertainty for the business organization.” Explain this statement.
Q.22“The External environment of a business dynamic” Explain this statement with the help of at least two examples.
Q.23Explain giving reasons why understanding of business environment is important for a manager.
Q.24Explain, in brief, any three economic changes that have been initiated by the Government of India since 1991.
Q.25Discuss the influence of economic environment on business.
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1
CLASS - XII BUSINESS STUDIES
CHAPTER – 4 – PLANNING
One mark questions (one sentence)
Q.1What is meant by ‘planning’?
Q.2The planning function of management is conducted at which level of management?
Q.3One of the functions of management is considered a base for all other functions. Name that function.
Q.4How is planning a pervasive function? State .
Q.5How can the happening of ‘overlapping and wasteful activities’ be reduced?
Q.6‘What is meant by ‘selecting an alternative’ as a step in the planning process?
Q.7Name the type of plan which provides the prescribed ways in which a task has to be performed considering the objective.
Q.8A company needs a detailed plan for its new project ‘construction of a shopping mall’. What type of plan is it?
Q.9‘No smoking in the factory’. This statement is related to which type of plant?
Q.10Which quality of employee is restricted by the act of planning?
Q.11Removal of mobile towers from residential area is being planned by the government to promote which value?
Q.12Give one example each of single use plan and standing plan.
3 Marks questions (50 – 75 words)
Q.13Explain how ‘Planning is a mental exercise’?
Q.14Define planning? List any two features of planning.
Q.15Explain how ‘planning is futuristic’?
Q.16Explain briefly any three limitations of planning.
Q.17Differentiate between ‘policy’ and ‘Rule’ as types of plans.
Q.18Differentiate between ‘objective’ and ‘strategy’ as types of plans.
4, 5 Marks questions. ( about 150 words)
Q.19Explain any five points of importance of planning for a large business organization.
Q.20Explain any five features of planning.
Q.21State any four limitations of planning.
Q.22Explain ‘procedure’ and ‘programme’ as types of plan, with a suitable example.
6 Marks questions (about 200 words)
Q.23Explain the process of planning.
Q.24Is planning actually worth the huge cost involved? Explain.
Q.25Why does planning fail inspite of best efforts of management?
Q.26Clarify the difference between standing and single use plans.
AHLCONPUBLIC SCHOOL, MAYUR VIHAR, PH – 1
CLASS - XII BUSINESS STUDIES
CHAPTER – 5 ORGANISING
Questions carrying 1 mark
Q.1Which function of management is concerned with building structure of various parts of an organization?
Q.2What is the meaning of organization structure?
Q.3Which kind of relationship is shown by organizational structure?
Q.4What are the different types of organization structure?
Q.5What is the meaning of functional structure?
Q.6In an electrical goods manufacturing company, there are four main activities marketing, production, finance and personnel. The general Manager is planning to structure the organization. Which type of organization structure should be adopted and why?
Q.7What does the term ‘span of management’ refer to?
Q.8Name the organization structure which is developed keeping in mind the distinct products being produced by an enterprise.
Q.9In which kind of organization structure, it is easy to fix responsibility?
Q.10What is the meaning of Formal Organisation?
Q.11What is the direction of flow of authority in case of formal and informal organization
Q.12What are the elements of delegation of authority?
Q.13Name the concept, which involves systematic delegation of authority from top management to the lower level managers.
Q.14Out of delegation and decentralization, one is a policy matter and the other one is routine activity. Identify them.
Q.15Decentralisation is the extension of a concept. Name the concept.
Q.16The value of co-operation exists more in functional organization structure, rather than in that of Divisional structure”. Comment.
Q.17What is induction training?
Questions carrying 3 marks
Q.18Explain when and why the need is felt for having a framework, within which managerial and operating tasks are performed to accomplish desired goals. Name this ‘framework’ also.
Q.19Explain by giving any three reasons why delegation is important in an organization.
Q.20“Authority can be delegated but responsibility cannot”. Explain this statement in brief.
Q.21State any three advantages of informal organization.
Q.22What is meant by ‘Formal oganisation’? List any two advantages of formal organization.
Questions carrying 4/ 5 marks
Q.23Define the term organization structures and enumerate any three considerations to be kept in mind while building an organizational structre.
Q.24Describe the steps involves in the process of ‘Organising’.
Q.25What is meant by ‘Divisional structure’ of organization? State its any four advantages.
Q.26What is meant by ‘Functional Organisational structure? State any two advantages and two disadvantages of such structures.
Q.27‘Delegation of authority is necessary in all types of organizations.’ Explain any four reasons in support of your answer.
Q.28Describe by giving examples how group values may be cherished through informal groups.
Q.29Explain the elements of delegation of authority.
Questions carrying 6 marks.
Q.30‘Delegation is the entrustment of responsibility and authority to another and the creation of aurantability for performance.’ In the light of this statement identify and explain the essential elements of delegation.
Q.31‘Effective Delegation leads to certain benefits in an organisation’. Explain any three such benefits.
Q.32What is meant by ‘Functional structure’ of an organization? State any five advantages of this form of organizational structure.
Q.33What is ‘Formal organisation’? Distinguish between ‘formal organisation’ and informal organization.
Q.34Briefly explain the considerations that need to be kept in mind while designing the organizational structure of a company.
Q.35A company which manufactures a popular brand of toys has been enjoying good market reputation. It has a functional organizational structure with separate departments for production, marketing, finance, human resources and research and development. Lately to use its brand name and also to cash in new business opportunities it is thinking to diversify into manufacture of new range of electronic toys for which a new market is emerging.
What type of organizational structure would you recommend giving concrete reasons with regard to benefits the company will derive?
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1
CLASS - XII BUSINESS STUDIES
CHAPTER – 6 STAFFING
1 Mark questions (One word or one sentence)
Q.1What is staffing?
Q.2Give the meaning of ‘orientation’ as a step in the process of staffing.
Q.3What is meant by Recruitment?
Q.4Name the method of training in which trainees
a)Learn on the equipments they will be using.
b)Works directly with a senior manager and the manager takes full responsibility of the trainee.
c)Learns under the guidance of a master worker.
Q.5In an organization the female employers are getting promotion late as compared to male employees. Which value is missing here
Q.6What information we get through Aptitude test?
3 marks questions (50 – 75 words)
Q.7Why is staffing considered an important function of management in all types of organization? State any three reasons.
Q.8What is mean by ‘recruitment’ and ‘selection’ of employees in the process of staffing?
Q.9Why is training important for the employees/ organization? State any three reasons.
Q.10An automobile company runs a factory in a backward area. It has opened a training centre to train the people. Which value has been kept in mind here?
4, 5 Marks questions (about 150 words)
Q.11‘Human Resource Management includes many specialized activities and duties’ state any four such activities.
Q.12Explain, in brief, the various steps in the staffing procedure.
Q.13What do you mean by staffing? Explain its elements.
Q.14Explain the limitations of internal sources of recruitment.
Q.15Internal sources of recruitment are better than external sources of recruitments’ explain any five reasons in support of this statement.
Q.16Your school has vacancies for teachers. The eligible staff had already been promoted to some posts. Still some vacancies are left.
Explain any four sources of recruitment you will use for filling up these vacancies.
Q.17Explain briefly any four types of employment tests.
Q.18Ramesh has been working under the guidance of Harish, a carpenter for the last three years to learn the different skills of this job. Name, and explain the method of training Ramesh is undergoing.
Q.19Manu, a chief manager in a company using highly sophisticated machines and equipments, wants that every employee should be fully trained before using the machines and equipments.
Suggest and describe the best method of training that Manu can use for training of the employees.
6 Marks questions (about 200 words)
Q.20What is meant by ‘Training’ and ‘Development’? Explain any four points of distinction between them.
Q.21What is meant by ‘selection’? Explain any five steps involved in the process of selection of employees.
Q.22What is meant by ‘Recruitment’? Explain any four external sources of recruitment.
Q.23Which source of recruitment is needed to bring new blood in the organization? Explain any three advantages and any two limitations of this source.
AHLCON PUBLIC SCHOOL, MAYUR VIHAR, PH – 1
CLASS - XII BUSINESS STUDIES
CHAPTER – 7 DIRECTING
Questions carrying 1 marks
Q.1What is meant by directing?
Q.2Explain in short how directing is an executive function of management?
Q.3Enumerate any two points of importance of directing as a function of management.
Q.4Give any two elements of directing?
Q.5Explain the term ‘supervision’ as an element of ‘Directing’.
Q.6What is motivation?
Q.7What is meant by ‘Need Hierarchy’?
Q.8Explain esteem needs of an employee.
Q.9What are incentives?
Q.10To satisfy the social and psychological needs which type of incentives are needed?
Q.11Explain the term leadership.
Q.12What are the different types of leadership styles?
Q.13Define communication.
Q.14Explain the concept of ‘Noise’ in the communication.
Q.15Define formal communication.
Q.16Explain Horizontal and Vertical communication.
Q.17Give two examples of downward communication.
Q..18Explain the communication network.
Q.19What is meant by informal communication.
Q.20Which type of ‘grapevine network’ is most popular in organization?
Q.21Which attribute is indicated when management follows democratic leadership style?
Q.22‘Management aims at motivating subordinates’. Which attribute is involved?
Q.23‘Effective Leadership’ involves which human values?
Questions carrying 3 marks
Q.24“The performance of an organization depends upon how a supervisor instructs and guides the subordinates at operative level.” Explain.
Q.25How is motivation different from motivator? Explain with an example.
Q.26How does motivation improve the efficiency of workers in an organization? Give any three points.
Q.27Explain any three assumptions of Maslow’s need hierarchy.
Q.29“Motivation is a continuous process”. Explain.
Q.30Why is leadership considered as the most important element of directing function of management? Give any three reasons.
Q.31There are some barriers in communication which are concerned with the state of mind of both the sender and the receiver. State any three such barriers.
Questions carrying 4/5 marks
Q.32Enumerate any four features of directing.
Q.33Which values are ignored when an organization prefers internal sources of recruitment in place of external ones? Why do you think so?
Q.34Describe the importance of supervision in directing function of management.
Q.35Describe the role of motivation in directing function of management.
Q.36Maslow’s Need Hierarchy is considered fundamental to understanding of motivation. Explain the role of Need Hierarchy in motivation.
Q.37“Effectiveness of a manager depends on his ability to communicate effectively.” Explain how.
Questions carrying 6 marks
Q.38“Directing is the heart of management process.” Do you agree? Give any four reasons in support of your answer.
Q.39Give the meaning of ‘supervision’ as an element of ‘directing’ and any four points that explain its role.
Q.40“Motivation plays an important role in the success of management”. Explain any four points of importance of motivation in the light of this statement.
Q.41Explain ‘Profit sharing’, ‘co-Partnership’ and ‘Bonus’ as monetary incentives for employees in an organization.
Q.42“Human beings cannot be motivated only through monetary incentives, non monetary incentives are also necessary to motivate them.” Explain any four such non – monetary incentives.