aged and disability
servicespack
- 2016 -
Developed by –
macarthur/wingecarribee CHSP development project
A Macarthur Disability Services Initiative – “Defying Boundaries”
Phone: 4621 8400 Fax: 4628 4006
Email:
CHSP is a State and Federally funded program
ContentsTHESE ARE A SAMPLE OF SOME OF THE SERVICES AVAILABLE
IN MACARTHUR THERE ARE MANY OTHER SERVICES THAT MAY BE
ABLE TO ASSIST, SO FOR MORE INFORMATION CONTACT
1800 683 232
Page Number
INTRODUCTION6
WHAT IS HOME & COMMUNITY CARE (CHSP) AND WHAT
DOES IT DO?7
WHAT IS THE DISABILITY SERVICES PROGRAM?8
WHAT ARE COMMUNITY AGED CARE PACKAGES (CACPs)?9 & 10
WHAT IS CARER'S NSW11
WHAT IS VETERANS' HOME CARE (VHC)?12
WHAT HAPPENS WHEN A CLIENT RINGS A HOME &
COMMUNITY CARE (CHSP) SERVICE?13
WHAT DOES CHSP COST?13
WHAT IF A CLIENT HAS A PROBLEM WITH A CHSP SERVICE?13
AGED AND DISABILITY SERVICES IN MACARTHUR14 – 64
AGED & DISABILITY SERVICES IN MACARTHUR
Respite Care/ Frail Aged Activity Centres/ Recreation Programs:
ADHC Macarthur Community Support Team14
After Hours and Weekend Day Care14
Baptistcare Centre Based Day Care15
Breakaway Minto Heights Respite15
Broughton House Dementia Day Centre15
Camden District Activity Centre16
Carrington Community Care, Overnight Respite Program16
Carrington In Home Support17
Community Connect Respite17
Couridjah Centre Based Day Care17
Disability Services Australia – Campbelltown18
Disability Services Australia – Picton 21
EACH Social & Community Health22
HammondAt Home Employed Carers Respite Service23
Hammond At Home In Home Dementia Respite23
Hammond At Home In Home Overnight Respite23
"Janangalee" Aboriginal Day Care Centre23
KincareCommunity Services24
Macarthur Dementia Advisory Service24
Macarthur Disability Services “Trendy Dudes”24
Macarthur Disability Services "Dolphins” Seniors Program25
Macarthur Disability Services “Carers Coordination Service25
Macarthur Disability Services “Monday Link Up”25
Macarthur Diversity Services Initiative – CALD Carers Social Support Group26
Macarthur Diversity Services Initiative – Multicultural Aged Day Care Service26
Macarthur Diversity Services Initiative – Multicultural Seniors Group26
Macarthur Diversity Services Initiative – CALD Disability Day Program27
Macarthur In Home Support Program27
Myrtle Cottage27
Baptistcare – Centre Based Day Care29
Nepean Food Services Day Centre29
Northcott – Flexible Respite SWS & Macarthur29
Outside School Hours Care & Vacation Care30
Picton Day Centre30
Reslink30
Rosemeadow Frail Aged Day Centre31
Sunnyfield Flexible Respite31
SWS Commonwealth Respite and Carelink Centre32
The Disability Trust – Mental Health Respite (Targeted Community Care)32
Transcultural Respite Service32
Uniting Care Southwest Community Care33
UnitingCare Ageing – Flexible Respite33
Warragamba Aged Care Service33
WSACCI – (Picton) Neighbour Aid34
WSACCI - Senior Friendship Group34
Polish Respite & Carers Support Service35
Community Aged Care Packages (CACPs):
Aboriginal CACPs 36
Carrington In Home Support36
HammondCare – CACP36
IRT Group South West Sydney Community Service37
Macarthur Diversity Services Initiative – Multicultural Aged Care Packages37
Polish-Australian Welfare Association Inc37
The Anglican Retirement Villages (ARV) Bowral Community Aged Care38
The Benevolent Society – SWS Community Care38
UnitingCare Ageing38
Personal Care / Domestic Assistance:
BCS Care Centre - Macarthur 39
Carrington In Home Support39
Home Care Service of NSW39
Home Care Service of NSW - Warrambucca Aboriginal Service Outlet40
Southern Cross Care Service 40
Veterans Home Care Program40
Case Management Services:
ADHC Bowral Community Support Team (CST)41
ADHC Macarthur Community Support Team (CST)41
Community Links Wollondilly42
Macarthur Community Options42
Macarthur Disability Case Management & Brokerage Service42
Northcott Society43
The Junction Works43
Neighbour Aid:
BCS Campbelltown Neighbour Aid 43
Macarthur Diversity Services Initiative – Multicultural Neighbour Aid44
Narellan Congregational Community Services44
Nepean Food Services45
WSACCI - Neighbour Aid45
Transport:
Gandangara Transport Services 45
South West Community Transport46
South West Community Transport – Travel Training46
South West Community Transport – Self Drive47
South West Community Transport – Taxi Vouchers 47
Food Services:
Camden Meals on Wheels Inc.48
Campbelltown Meals on Wheels48
The Little Corner Community Café49
Nepean Food Services49
Wollondilly Support & Community Care Inc – Meals on Wheels49
Information, Co-ordination and Assessment:
Aboriginal Access Workers50
Aboriginal Information & Referral Service50
Autism Advisory and Support Service51
Campbelltown City Council – Information and Referral Service51
Community Aged Care & Rehabilitation Services (including ACAT)51
Law Access NSW52
Lifeline Macarthur52
Macarthur Community Care52
Macarthur Dementia Advisory Service 53
Macarthur Diversity Services Initiative – Links to Supportive & Healthy Ageing Program53
Macarthur/Wingecarribee Aboriginal CHSP/Access Development Project53
Macarthur/WingecarribeeCHSP Development Project54
South West Dementia Education and Training for Carers Project 54
TIS (Translating and Interpreting Service)54
Youth Solutions55
Other Services:
Australian Foundation for Disability (AFFORD)55
Anglicare - SWS Dementia Education & Training for Carer Project56
BCD Community Care56
Bridges for Learning57
Community Linkline57
In-Home Support Program (Dementia Monitoring)57
Macarthur Diversity Services Initiative Multicultural Access Project (MAPS)58
Macarthur Home Modification Service58
National Disability Coordinator Officer Program 59
Northcott – Early Childhood Autism Service & Better Start Therapy Service59
Northcott - Macarthur Teen After School & Vacation Care Program60
South West SydneyCHSP Training Project60
Specialist mental Health Service for the Older Person61
NSW Paediatric Spinal Outreach Service61
Polish-Australian Welfare Association – Eastern European CALD Project62
Health Services:
Community Health Centres
-Ingleburn62
-Narellan/Camden
-Rosemeadow
-Tahmoor (Wollondilly)
Hospitals
- Camden62
- Campbelltown
Other Health Services
- Physiotherapist63
- Occupational Therapist
- Speech Pathology
Other Health Contacts
-ASET Aged Care Services Emergency Team, C’town Hospital63
-Nutrition Links63
-Centre for Women’s Health63
- Specialist Mental Health Service for the Older Person (Bowral Community Hlth Cntre) 64
Carers / Support Groups:
Carers NSW64
Carer Assist65
Compeer Macarthur-Wingecarribee65
Family Resource Links65
Macarthur Autism Spectrum Family Group66
Aspergers Syndrome Support Group66
Macarthur Cancer Support Group66
Macarthur Dementia Day Care & Support Service66
Macarthur Disability Services - CHSP Carer Coordination Service67
Macarthur Disability Services - CHSP Carer Coordination Service – Social Media Service 67
Macarthur Disability Services – The Haven Project67
Macarthur Diversity Services Initiative – CALD Carers Social Support Group 68
Macarthur Diversity Services Initiative – Coffee Room68
Macarthur Mental Health Support Group68
Macarthur Temporary Family Care - Fathers Plus Support Group69
Macarthur Temporary Family Care – Support Group “Life Goes On”69
Macarthur Wheelchair Users Support Network69
Multiple Sclerosis Limited69
Northcott – Cystic Fibrosis Support Group70
Northcott – Leaving Care Program (Mentoring Service)70
Northcott – Yarning Circle71
Odyssey House After Care Program71
Polish-Australian Welfare Association – Polish Respite & Carer Support Service (PRCSS) 72
Support Coordination Program72
SWS Commonwealth Respite & Carelink Centre (CRCC)73
SWS Commonwealth Respite & Carelink Centre (CRCC) Young Carers Program73
DISCLAIMER
Every care has been taken in the preparation of this booklet and the information it contains is believed to be accurate. However, numbers are subject to change. If, for any reason, you have difficulties contacting any service please phone our Information Line on 1800 683 232 for assistance.
The Macarthur CHSP Development Project cannot be liable for any error or omission in this publication or for damages arising from the supply, performance or use of any service and makes no warranty of any kind, either expressed or implied in relation to this document.
Introduction
This Aged & Disability Pack has been produced as a result of a grant supplied under the Home and Community Care Program. This grant has also enabled the Macarthur CHSP Development Project to produce:-
*CHSP Services Brochures
*Posters (general, Aboriginal & Non-English speaking)
*Free call 1800 683 232 Information line
*And other promotional material
For information regarding any of the above-mentioned material, please contact 1800 683 232.
Some of the services mentioned herein are not CHSP funded but have close ties with the Macarthur Aged & Disability Forum and as such have been included.
There are also many other disability specific services that are not funded through CHSP. For information on these please phone Macarthur Disability Services on (02) 4621 8400.
The CHSP Development Project wishes to thank the many services involved in putting together the Aged & Disability Pack including The Department of Veterans Affairs for funding the Doctors Contact List, and the State and Federal Governments for funding the production.
CHANGES TO AGED CARE SECTOR
The Home and Community Care Program came into existence in 1985 with the aim to:-
"provide basic maintenance services to people who are frail aged, people with disabilities and their carers who were still living in their own home therefore preventing premature or inappropriate institutionalisation."
HACCis a State and Federally funded program and is administered by The Department of Ageing, Disability and Home Care in New South Wales.
HACCprovides a range of services from practical assistance to companionship and recreational activities. The types of services provided by HACCinclude Community Transport, Respite Care, Activity or Day Care Centres, Meals on Wheels, Community Options, Home Care, Home Modification and Maintenance, Neighbour Aid, Host Family Respite, Peer Support as well as funding Community Health type services such as Podiatry, Community Nursing, Occupational Therapy and much more.
We now have the Commonwealth Home Support Program
The Commonwealth Home Support Programme's (CHSP) stated objectives are to deliver timely, high quality entry-level support services, taking into account individual goals, preferences and choices, to help frail older people stay in their homes as long as they can and wish to do so.
The Commonwealth Home Support Programme will bring together the:
- Commonwealth Home and Community Care (HACC) Program;
- National Respite for Carers Program (NRCP);
- Day Therapy Centres (DTC) Program; and
- Assistance with Care and Housing for the Aged (ACHA) Program.
The CHSP commenced on 1 July 2015, when HACC ceased, however existing HACC clients will continue to be supported under the CHSP.
From 1 July 2015 clients and carers will direct all requests for care through the My Aged Care online gateway. The My Aged Care Contact Centre will ask the prospective client a number of questions as part of initial screening to identify their level of need and will then be referred to a face-to-face assessment. For clients with low level support needs that could be met by CHSP, the assessment will be conducted by Regional Support Services (RAS).
All CHSP services must comply with the CHSP National Services Standards which have been developed to provide consistent quality and delivery of CHSP Services across Australia and to provide a common reference point for agencies for internal quality control, monitoring and evaluation.
What is The Disability
Services Program?
AIM
The aim of The Disability Services Program is to develop and improve services for people with a disability by promoting and supporting their involvement in the community.
The following service types are funded under this program:-
ACCOMMODATION SUPPORT
Covers a variety of community support arrangements, including attendant care and in-home support which aim to assist persons with a disability develop and maintain suitable residential arrangements in regular individualised accommodation settings, housing leased from the Department of Housing, or flats, apartments and units which offer a range of tenancy arrangements.
SUPPORTED ACCOMMODATION
Facilities are those residential arrangements that have support integrated into the tenancy. These facilities may provide full time supported accommodation or centre based respite care to residents, although both types of service are not to be operated within the same residence. The accommodation comes in the form of large residential centres, hostels, group homes, attendant care, outreach/’in-home’ drop-in support, and alternative family placement.
RECREATION
Services which facilitate the interaction of – and participation by – people with a disability in recreation and leisure activities generally available to persons in the community.
RESPITE CARE
Services for relief or assistance, for a limited period of time and whether on a planned or unplanned basis to: the families of, and other persons who provide care for or assistance to, persons with disabilities living in the community.
INDEPENDENT LIVING TRAINING
ADVOCACY SERVICES
ADVOCACY SERVICES
Services allow people with disabilities, their families, carers, or groups of people with disabilities to represent their interests and establish themselves in the community.
INFORMATION SERVICES
Services provide for the collection, storage and dissemination of information which is relevant to people with a disability, and/or their families, carers and advocates. These services aim to facilitate access to information, particularly on disability services, equipment, aids and issues of concern to people with disabilities, or simply, the range and quality of information available to the general community.
PRINT DISABILITY
Services intended to facilitate access to, or the use of, printed materials by people whom, because of disabilities, are unable to read, hold or manipulate printed material in standard form.
What are Community Aged Care Packages (CACPs) &
The home support program
First introduced in 1992, Community Aged Care Packages (CACP) are a national, Commonwealth-funded program. The original Community Aged Care Services General Conditions were part of the Principles of the Aged Care Act 1997, which also covers nursing homes and hostels. CACPs provide an intensive home-based care program (incorporating a co-ordination component and case management) to frail aged clients in order to assist them to remain in their own homes.
From the 1st August 2013, CACP Packages will be known as the Home Support Program, comprising four levels of care, dependent upon need. A Dementia Supplement is available to packages, as required. The new packages are funded under the new Consumer Directed Care approach.
The packages are intended to provide personal care services and other personal assistance at a level provided in a hostel while allowing the client to remain in their own home. Assistance may be provided for all activities of daily living, including:-
- bathing, showering and personal hygiene;
- toileting;
- dressing or undressing and grooming;
- psycho-social support and socialisation;
- transport;
- appointments, shopping etc;
- mobility and transfer;
- preparing and eating meals;
- sensory communication or fitting of sensory aids;
- laundry and domestic assistance;
- gardening
Home Support Program packages are administered by the Department of Health and Ageing. In order to be selected for funding through a selective tendering process, organisations must be “Approved Providers” under the Aged Care Act. This involves applying for Approved Provider status and being incorporated.
WHO CAN USE THE HOME SUPPORT PROGRAM?
Frail aged people who would otherwise be eligible for at least low level care are eligible for the Home Support Program. The Home Support Program packages are targeted to those older people living in the community who have:
- complex care needs arising from interacting physical/medical, social and psychological needs;
- a need for a skilled assessment and comprehensive management of service delivery;
- a need for services that are not provided/available from other community services;
- a preference to remain living at home with appropriate and reliable supports; and
- a need for ongoing monitoring and review of their changing care need.
There are also ethno-specific packages available in some areas for people from culturally and linguistically diverse populations.
ELIGIBILITY FOR THE HOME SUPPORT PROGRAM
The relationship between The Home Support Program and CHSP. Home Support Program clients are supposed to receive personal care, temporary respite in the home, home maintenance and modification and transport services as a part of their package. In instances when Home Support Program providers do not provide these services, they may purchase them from a CHSP provider, who should charge the Home Support Program provider on a full cost recovery basis or, where there is no disadvantage to other CHSP clients, at the normal fee to the client.
Community nursing and centre-based day respite are not included in the packages and, in order to access these services through CHSP, Home Support Program clients must be assessed and can be allocated CHSP services on the basis of their relative need, and pay the usual CHSP fee.
RESIDENTS OF NURSING HOMES AND HOSTELS
People who live in supported accommodation facilities that receive funding through
Government programs to provide similar services to the Home Support Program, or where lease arrangements include the provision of similar services, are not eligible for the Home Support Program.
RESIDENTS OF RETIREMENT VILLAGES
If a person is in a self-care unit, and that village does not provide or purport to provide Home Support Program-like support services, then the resident may be eligible for the Home Support Program.
PEOPLE ON RESIDENTIAL CARE LISTS
Home Support Program packages are not intended to be used as a crisis management tool for people requiring temporary care, but if a person is on a residential care list because they believe it to be their only option, and they would prefer to remain at home, they should be told about the Home Support Program.
HOW DO PEOPLE GET REFERRALS TO HOME SUPPORT PROGRAM SERVICES?
Assessment by an Aged Care Assessment Team (ACAT) is essential to determine eligibility for low level residential care and therefore a package through the Home Support Program. ACATs then make referrals.
AGED CARE COMPLAINTS SCHEME
The Scheme provides a free service for people to raise their concerns about the quality of care or services being delivered to people receiving residential or community aged care services that are subsidised by the Australian Government.
Anyone can complain to the Scheme and complaints can be made anonymously or confidentially. You are encouraged to lodge complaints openly as this provides the most flexibility to resolve your concerns.
Contact the Aged Care Complaints Scheme on 1800 550 552 or
Write: Aged Care Complaints Scheme, Australian Department of Health & Ageing, GPO Box 9848 in your capital city.
What is Carers NSW?
Carers NSW aims to be a voice for carers and to encourage carers to recognise their own needs. They provide resources and support to carers and enable them to make informed choices. Carers NSW promote recognition and understanding of carers and try to influence government and policy makers to make changes that will benefit carers.