AGE UK HERTFORDSHIRE

PERSON SPECIFICATION

POST TITLE: / Insurance Sales Arranger and Marketing Assistant
The requirements stated below relate solely to the duties and responsibilities laid out in the Job Description. Applicants should provide evidence of their ability to meet the following criteria. NB: In your personal statement on the application form, you should cover all criteria in turn, as each will be assessed and marked during short-listing.
CRITERIA / METHOD OF ASSESSMENT
KNOWLEDGE
1 / An understanding of fundraising and the voluntary sector (Desirable) / A&I
2 / Practical and technical knowledge of office systems including databases (Desirable) / A
SKILLS & ABILITIES
3 / Highly organised administration skills (Essential) / A&I
4 / Excellent communicator with an ability to empathise with staff, volunteers and callers (Essential) / A&I
5 / Competence in the use of computers especially Microsoft Word and email (Essential) / A&I
6 / Ability to work on own initiative and be self sufficient (Essential) / A&I
7 / Presentation skills (Desirable) / A&I
8 / Ability to work under pressure and meet targets. (Essential) / A&I
9 / Ability to work well within a team (Essential) / A&I
EXPERIENCE
10 / Working in an office environment that uses Microsoft Office applications software (Essential) / A
11 / Working in the community with knowledge of the needs of older people (Desirable) / A&I
12 / Experience of working within a customer care environment (Desirable) / A&I
13 / Supervision of volunteers (Desirable) / A&I
QUALIFICATIONS, TRAINING & EDUCATION
14 / A good level of general education with a GCSE or equivalent in English and Maths (Essential) / A
15 / Further education in business or computing (Desirable) / A&I
ATTITUDE & PERSONAL CIRCUMSTANCES
16 / Flexibility in terms of working hours and tasks (Essential) / A&I
17 / A caring and understanding attitude to the needs of older people (Essential) / A&I
18 / A commitment to equal opportunities (Essential) / A&I
19 / A willingness to undergo training (Essential) / A
20 / Full driving licence with use of a car (Essential) / A
METHODS OF ASSESSMENT: KEY TO ABBREVIATIONS
A / Application Form (these are also shortlist criteria)
I / Interview
E / Exercise

Age UK Hertfordshire staff and volunteers agree to work within our following organsational behaviours.

·  Strives for Excellence – works towards the highest possible quality in everything that they do

·  Works in Partnership- Works with individuals and other organisations and ensures communication and collaboration

·  Respectful Towards Others – works together to create an environment in which people treat each other with respect

·  Innovative and Willing to Learn – embraces learning and innovation to reflect change and to meet the challenges of the future

·  Inclusive and Open- welcomes input from all – valuing openness and having a non-judgemental approach

·  Demonstrates Integrity – is honest, transparent and accountable in all dealings both internally and externally

·  Supports Colleagues – Works flexibly and cooperatively to support and develop everyone involved in our charity. Promotes teamwork and assists colleagues and the organisation to achieve its goals.

·  Champions the Cause – Actively supports the charity, by raising awareness, promoting services and contributing towards the aims and objectives of Age UK Hertfordshire

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