After Hours Program Coordinator

POSITION DESCRIPTION

After Hours Program Coordinator

Date: / December 2012 / Incumbent: / Vacant
Written by: / COO / Reports to: / Population Health Manager
Employed through: / ESML / Hours per week: / 38
Classification Definition: / Health Professionals and Support Services Award 2010
Support Services Award - Level 7
Remuneration Package: / Base rate + 9% superannuation
Salary packaging up to $16,050 per annum.
JOB PURPOSE

To coordinate the needs assessment of after-hours primary health care services
Improve capacity awareness, access and uptake of after-hours primary health care services in the area.

DUTIES:

General

1.1. Implement the stage one After-Hours Plan, including and not limited to

Coordinate an increase in afterhours General Practitioner services through contracting arrangements
Develop and implement innovative outreach models in partnership with stakeholders to meet the after-hour primary health care needs of the community including aged care facilities
Develop and implement a communications strategy to improve awareness of after-hours services of the community and care providers
Improve data collection and develop and implement reporting structures across primary, secondary and tertiary care settings
Facilitate integration of services including through the use of technology to continue communication and care for patients
Coordinate the assessment of community and stakeholder needs for After Hours primary health care
Develop and implement the Stage Two After-Hours Primary Health Care Plan.
Jointly develop and disseminate relevant tools, resources, and collateral as necessary

Organisation, planning and administration

2.1. Prepare project documentation including, but not limited to, project plans, research reports, progress reports and timelines, policy documents, etc.
2.2. Prepare quality business communication documents including reports, spreadsheets, minutes, surveys, plans, general correspondence and others as required
2.3. Undertake administrative tasks such as production and distribution of agendas, minutes, memos, and other correspondence relating to the program area as required.
2.4. Develop and facilitate execution of agreements and contracting arrangements with third party organization
2.5. Undertake other administration activities as required including keeping up the data quality in the customer relationship software

Consultation and liaison

3.1 Coordinate a reference group/steering committee with representatives from relevant stakeholders to provide advice on the appropriateness of the approach taken to meet the afterhours
3.2 Liaise with stakeholders including local health district, Non-government organisations, public and private organisations, consumers and internal staff
3.3 Promote the Medicare Local’s activities and develop and maintain linkages with relevant stakeholders.
3.4 Conduct consultations and hold events

Monitoring and evaluation

4.1 Assist the Population Health Manager in the development and implementation of evaluation plans.
4.2 Prepare recommendations and reports as necessary to meet reporting requirements.

Team work

5.1 Work as part of the team and work autonomously as required.
5.2 Attend and participate in team meetings and staff meetings.

Other

6.1. Provide timesheets; leave applications and petty cash forms to the relevant Medicare Local staff member for approval.
6.2. Budgets: assist with all financial aspects of program budgets planning and administration
6.3. Contribute where appropriate to Medicare Local’s newsletter, website and faxout.
6.4. Participate in relevant training and conferences
6.5. Ensure the confidentiality of any and all information obtained in relation to the position
6.6. Comply with the internal quality systems, policies, procedures and protocols
6.7. All other tasks as directed that are reasonable and appropriate for the role
REPORTING RELATIONSHIPS
Supervisor’s Title: Population Health Manager
Position Title: After Hours Program Coordinator
Subordinates: Nil
CONSTRAINTS/AUTHORITY LEVELS

All purchases must be approved in accordance with the Delegations manual
Official correspondence must be signed off by the CEO or COO and the signed copy kept on file
Appointee authorised to determine the need to make business related STD, mobile and tele/video conference calls.

COMPETENCIES to be read in conjunction with the classification definitions in the Health Professionals and Support Services Award 2010 – Level 7.
Selection Criteria
Essential

Tertiary qualifications in health, social sciences or relevant experience
Ability to work as a team member and autonomously as appropriate
Experience managing programs
Demonstrated experience in contracting or commissioning arrangements
Demonstrated innovation in work area
Experience working with a wide range of stakeholders
Computer literacy including proficiency in Microsoft Office tools