Adriana M. Perkins

8038 Exchange. Dr• Austin, TX 78754• (512)-745-0300

Education

Austin Community CollegeAustin, TX

01/2010-Present

50+ credit hours

Dripping Springs High SchoolDripping Springs, TX

08/2005-06/2009

High School Diploma

Work Experience

Texas Medicaid & Healthcare PartnershipAustin, TX

Bilingual Call Center Representative

01/2013-8/2013

  • Answer inbound calls from Medicaid/Medicare clients
  • Assisted clients with program information such as status, how to apply, who to contact for more information on their plan type
  • See if they are eligible for vision exams or eyewear
  • See if they are eligible for dental benefits.
  • Check and see what type of program/plan they are under
  • Help with giving correct Managed Care Organization information
  • Assist them in how to get a YourTexasBenefits Card.
  • Finding providers who accept clients with a certain type of MCO
  • Checked the status of Authorizations
  • Request a fair hearing for Clients
  • Also dealt with clients under the medically needy program
  • Referred clients who needed to change or remove a plan type such as an MCO
  • Assisted with provider care planning for in home care
  • Documented the delivery of durable medical equipment to a clients home

International Bank of CommerceAustin, TX

Universal Teller

08/2012-5/2013

  • Receive and process deposits, withdrawals, and loan payments
  • Communicate with guests about their personal accounts
  • Referring bank products and services to new as well as established customers
  • Handling large amounts of cash as well as checks
  • Build rapport with guests to cross-sell the appropriate products and to gain their trust
  • Buy and sell denominations to GARDA in the vault
  • Balance teller drawer and vault
  • Attend monthly training classes to learn about bank policies and guidelines as well as how to be a better teller and how to give guest the best possible customer service

Joe’s Crab ShackAustin, TX

Greeter

05/2012-08/2012

  • Greet guest at the entrance and seat them equally among the waiters on the floor
  • Clean retail area. Mopping, sweeping, taking out the trash in retail area as well as dining area and restrooms.
  • Clean windows and mirrors
  • Sell Joe’s retail items such as T-Shirts, sweaters, and hats

Flores Mexican RestaurantLakeway, TX

Waitress

04/2010-04/2011

  • Cross-sell menu items to guests such as alcohol, appetizers, desserts, and main dishes
  • Take down drink orders and menu orders
  • Bring food out to guests immediately when it is finished in the ketches
  • Clean restaurant section. Mopping sweeping, taking out the trash
  • Making sure the guests leaves feeling like they have been treated with the best customer service that they have ever had.

Wendy’sLakeway, TX

Cashier

04/2009-08/2009

  • Re-stocking restaurant items such as napkins, ketchup, and cups
  • Cleaning the dining room area. This includes vacuuming the floor and cleaning the tables
  • Mopping and sweeping the kitchen area and the restrooms
  • Cleaning windows and counters
  • Using cash register and computer system to put in guest orders

Rosie’s Tamale HouseBee Caves, TX

Waitress

04/2009-08/2009

  • Cross sell menu items to guests such as alcohol, appetizers, desserts, and main dishes
  • Take down drink orders and menu orders
  • Bring food out to guests immediately when it is finished in the ketches
  • Clean restaurant section. Mopping sweeping, taking out the trash
  • Making sure the guests leaves feeling like they have been treated with the best customer service they have ever.

Cinemark Movie TheatreBee Caves, TX

Cashier

10/2007-03/2008

  • Preparing concession stand items such as hot dogs, pop corn, nachos, and jalapenos
  • Up-selling items in the concession stand to customers
  • Cleaning movie theatre rooms after each showing
  • Selling tickets to guests at the entrance
  • Used cash drawer to do cash and credit card transactions

Skills

Fluent in Spanish and English (includes reading and writing)

Great in Math

Typing 70 wpm and experience in Microsoft Office, Word, Power Point

3+ years of cash handling experience and customer service experience.

Great in face to face interaction with both Spanish speaking and English speaking customers

Answering phone calls and helping guest with confidential information issues about personal accounts