Administrative and Technology Assistant

Job Title:Administrative and Technology Assistant

Supervisor:Chief Financial Officer

Organization:WithinReach

Date of Description:February 2017

WithinReach makes the connections Washington families need to be healthy. We strive to be dynamic in both our policies and our programs, providing our employees with a supportive environment in which to work, as well as opportunities for growth and advancement. We offer a flexible work environment and an excellent benefit package.

At WithinReach, we strongly believe intercultural competency is critical for our work to be effective and to create lasting change. Diversity in all its forms is integral to our workplace culture and our ability to make the connections Washington families need to be healthy. It is reflected in who we are, the families we serve, and the organizations and communities we partner with in our work. Through intentional learning efforts, we focus on fairness and equity within and outside the organization. This focus strengthens our organization and contributes to our impact in Washington State.

Job Summary: This position provides administrative and technology support. The person in this position isthe first point of contact with guests to WithinReach offices and provides technology support to the staff;as such, s/heis expected to be friendly, informed, and responsive. Duties include a variety of administrativetasks, front desk reception, and support for program and fund development projects.This position also provides technology assistance to the Desktop Support & Systems Technician (DSST) to maintain well-functioning user services and equipment.

Position Rating: Non-exempt

Administrative Support

  • Process incoming and outgoing mail
  • Greet visitors and accept deliveries at the reception desk
  • Answer and route incoming calls
  • Inventory, order, and stock office and kitchen supplies
  • Provide support for meetings, events,and mailings (room set-up, materials, etc.)
  • Maintain outreach materials inventory,fulfill orders (shipping and handling), and report distribution data
  • Provide administrative support for fiscal, program, fund development, and other projects

Technology Support

  • Provide excellent customer service for basic trouble-shooting of hardware, software, connectivity, printing, and email services
  • Assist with investigation of user issues, help determine possible solutions, test and implement solutions
  • Assist with installation, configuration, and maintenance of personal computers, printers, and other hardware in a local area network
  • Assist with system upgrades and back-ups
  • Assist with other technology projects as needed

Other

  • Other duties as assigned
  • Work on-site at the WithinReach office during regular business hours, and as directed by your supervisor during inclement weather

Skills & Qualifications:

  • AA degree or 1-2 years of related work experience
  • Excellent working knowledge of Microsoft Word, Excel, andOutlook
  • Experience supporting installation, configuration, maintenance, and trouble-shooting computers in a local area network (experience with Active Directory a plus)
  • Ability to operate office equipment such as phone system, printers, and copy machines
  • Excellent interpersonal skills
  • Ability to describe technology to non-experts
  • Excellent attention to detail
  • Self-directed, takes initiative, and brings forward ideas for improvements
  • Strong interest in working in a non-profit organization
  • Interest in and ability to learn about new technologies and trouble-shooting skills
  • Valid driver’s license
  • Ability to lift 30 lbs.
  • Ability to work standing up for periods of time

Wages & Benefits:$18.50-19.50/hour, DOE. Excellent benefits include fully paid medical, vision, and dental coverage for employees and generous coverage for spouses, partners and dependents, paid time off, and employer-matched retirement plan. This is a full-time (40 hours per week), non-exempt position.

Job Location:155 NE 100th St, Suite 500, Seattle 98125

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WithinReach is an equal opportunity employer working toward a culturally diverse and competent work place.