About your profile page
Development of the new website
We have been working with providers, our inspection staff and the public to develop our website. Over the last nine months representative groups of all of these audiences have taken part in numerous workshops to help us to develop and test both the layout and the content.
We have given providers access to the site before the public launch to give you the opportunity to review the information about your services. We plan to launch it to the public in mid October.
Layout and features
Our new website has a clear public focus. We want the public to understand who we are and what we do. The site features a clear and prominent strap line to communicate our role.
The site also has a section for you (‘organisations we regulate’) that includes all the information and guidance you need. This section will form the basis of our new ‘online services’ system for providers. We hope to start rolling this out to providers later this year.
Search function
Visitors to our site can search and compare services, based on the judgements we have made. They can search in a variety of ways – by name, type of service or location.
Once they have carried out a search, visitors will be able to compare and choose services. We have used a simple key of ticks and crosses to show whether or not a service is currently meeting the essential standards:
Green tick = compliant
Grey cross = not compliant (compliance action requiring improvement)
Red cross = not compliant (enforcement action taken)
From this results page, visitors can click on specific services to read more information.
Your profile page
Every provider registered with us has a profile page on the website for each of their locations. These pages include a summary of our latest judgement on whether a location is meeting each of the 16 essential standards.
The standards are grouped under five chapters, as they are in our Guidance about compliance: Essential standards of quality and safety. When visitors click on a chapter, the panel opens up to show our latest judgement for each of the standards, along with a summary and the date of when the standard was last checked. A tick shows compliance and a cross shows non-compliance.
The tick or cross for each chapter is determined by the worst judged standard within that chapter. For example, if one standard within chapter 2 is judged with a grey cross, then that whole chapter cannot by judged any higher than a grey cross overall.
Other contextual information on the profile page is gathered from a number of sources, including the information you have submitted to us through your application for registration.
Each profile page also links to PDFs of all review of compliance reports relating to that location.
Keeping the website up-to-date
The information included on your profile page will always reflect what is on your latest certificate of registration.
Once we have completed a review of compliance, we will publish our findings and update our judgements on the website accordingly. Compliance review reports (and any amendments to our judgements about your compliance) will be published on our website within 14 days of the report being finalised following the factual accuracy check.
Any cross on your profile page is an indication of non-compliance with one or more of the essential standards. If you have been required to produce an action plan stating by what date you expect to become compliant, we will review your service again within three months of you declaring your action plan complete. If at that time we judge you to be compliant, your profile page will be updated when we publish the findings from that review of compliance.
Future developments
As we get feedback on the new website it will continue to evolve. Further enhancements and developments will follow over the coming months. This will include specific work on the ‘organisations we regulate’ section as we begin to roll out our online services system.
Queries
If you have any queries about the new website please call our National Contact Centre on 03000 616161. If your query is about the information displayed on your profile page please send us your query by email to .
Please be aware that as the website is still in preview mode it may be unavailable at certain times. We will do everything we can to keep these periods to a minimum so please try again later if you are not able to gain access immediately.
We are also continuing to upload new data all the time during this preview period so don’t worry if your profile pages are not yet showing full information about your services. We will ensure that full information is showing for all providers before the website goes live.