CV/ Resume

  • Email:
  • Tel: +971504475434
  • Date of Birth: 29/ March/ 1989
  • Nationality: Russian

Objective

A self-motivated, results oriented and proactive executive who is able to work under pressure, searching for the opportunity to share and develop her skills and experience within a strong, forward thinking and progressive company.

Skills

  • Passionate to maintain and create long-term relationships with customers
  • Exceptionally attentive to details with proven interpersonal skills
  • Excellent in multi tasking and resolving work related challenges
  • Confident in planning and organizing operational processes
  • Proficient in office computer software related to Hospitality Section

Education

Kharkov National Karazin University, Ukraine,

  • Master of Arts in English and French languages and literature

July 2010 – July2011

Kharkov National Karazin University, Ukraine,

  • Bachelor of Arts in English and French languages and literature

July 2006 – July 2010

Training/ Seminars

  • Training in Human Resources Department skills

July 2016

  • Training in Sales & Marketing Department skills

February 2014

Experience

  • Al Bandar Rotana, Sales Coordinator,UAE

July 2017 – Present

Reporting directly to the director of business development. Assisting in organizing company data base, managing email correspondence and telecommunication with clients, preparing presentations and contracts. Executing show around for potential clients if required.

  • Al Murooj Roda, Reservations Advisor, UAE

December 2014 – June 2017

Reporting directly to the Reservation Manager. Independently responsible for clerical and administrative tasks in daily basis related to: assistance to travel agencies, corporate and individual clients in making hotel reservations via telephone, email or fax; transportation arrangements, restaurant or entertainment reservations and providing other information about the locale; explaining hotel policies and procedures; preparing weekly revenue and strategy meeting slides; updating availability of hotel online systems while monitoring business forecast changes.

  • Ramee Grand Hotel & Spa, Front Desk/ Guest Service Agent, Bahrain

July 2013 – July 2014

Provided efficient, prompt and courteous interaction with guests during check in or out and offered help as needed during their stay. Assigned rooms, issued keys, collected payment and billing information. Answered requests for assistance and coordinated with housekeeping, bell service, employees and management to fulfill guests' requirements. Ensured guests' access to hotel services and supervised that mail, faxes and packages are delivered in a timely manner. Furthermore, maintained cash flow, prepared bank deposits and posted charges for items that guests may have consumed during their stay.

  • Ayurvedic Natural Health Center, Administration Coordinator, India

November 2011 – March 2012

Reported directly to General Manager. Supported reservation agents in day-to-day tasks. Assisted Health Department with interpreting from Russian into English and vice versa during medical consultations. Coordinated with Sales Agents in promoting herbal medicaments. Worked closely with Customer Service Department for the enhancement of a positive experience of guests.

  • Euro School, Foreign Language Instructor, Ukraine

March 2010 – November 2011

Responsible for teaching students to speak, write and understand English language. Provided instructions in order to adapt the curriculum to the needs of each pupil. Utilized curricula that reflected the diverse educational, cultural and linguistic background of the students. Created lesson plans and modified them accordingly throughout the year. Prepared and set tests, examination papers and exercises. Observed and evaluated students' performance. Created and maintained grade books and performed other administrative duties as needed.