A Process Explanation of the Effects of Institutional Distance Between Parties in Outsourced

A process explanation of THE effects of institutional distance between parties in outsourced information systems development projects

Appendix 1

Concept matrix of the literature on OISD based on the notion of differences and their associated impacts

Differences and their associated impacts(in alphabetical order)
Type of difference / Negative impact(s) / Source(s)
Different client-representative/project leader cultures / Costs
Satisfaction / Rai et al. (2009)
Different currencies / Costs / Nakatsu and Iacovou (2009)
Different geopolitical environments / Costs / Gonzalez et al. (2010)
Delays / Natovich (2003)
Unspecified / Nakatsu and Iacovou (2009)
Different infrastructures / Communication / Nakatsu and Iacovou (2009); Pries-Heje et al. (2005); Zatolyuk and Allgood (2004)
Costs / Gonzalez et al. (2010)
Delays / Bellah et al. (2013); Islam et al. (2009)
Different interests / Conflicts / Bhat et al. (2006)
Control / Mirani (2007)
Coordination / Sabherwal (2003)
Costs / Natovich (2003)
Delays / Abdullah and Verner (2012); Bhat et al. (2006)
System Quality / Abdullah and Verner (2012); Gopal and Koka (2010)
Trust / Sabherwal (1999)
Different languages / Communication / Ali Babar et al. (2007); Bellah et al. (2013); Bhat et al. (2006); Davey and Allgood (2002); Huang and Trauth (2007); Huang and Trauth (2007); Iacovou and Nakatsu (2008); Islam et al. (2009); Khan et al. (2011); Levina and Vaast (2008); Nakatsu and Iacovou (2009); Oza et al. (2004); Pries-Heje et al. (2005)
Coordination / Islam et al. (2009); Sabherwal (2003)
Costs / Gonzalez et al. (2010)
Project Success / Arnott et al. (2007)
Different legal environments / Control / Bellah et al. (2013)
Costs / Jarvenpaa and Mao (2008); Mathew (2011); Khan et al. (2011)
Delays / Frank (2005); Mathew (2011); Nakatsu and Iacovou (2009); Pries-Heje et al. (2005)
Different locations / Communication / Abdullah and Verner (2012); Bellah et al. (2013); Bhat et al. (2006); Burmistrov (2006); Iacovou and Nakatsu (2008)
Control / Burmistrov (2006)
Coordination / Abdullah and Verner (2012); Bellah et al. (2013)
Costs / Dibbern et al. (2008); Iacovou and Nakatsu (2008)
Delays / Cusick and Prasad (2006); Huang and Trauth (2007)
Social relations / Nicholson and Sahay (2001)
Trust / Bhat et al. (2006)
Different maturity levels / Communication / Wareham et al. (2007)
Different methodologies / Delays / Abdullah and Verner (2012); Bhat et al. (2006)
System Quality / Abdullah and Verner (2012); Bhat et al. (2006)
Different national cultures / Communication / Ali Babar et al. (2007); Bellah et al. (2013); Bhat et al. (2006); Carmel and Agarwal (2001); Carmel and Agarwal (2001); Cusick and Prasad (2006); Davey and Allgood (2002); Gregory et al. (2009); Herbsleb et al. (2005); Huang and Trauth (2007); Iacovou and Nakatsu (2008); Islam et al. (2009); Jain et al. (2011); Keil et al. (2007); Khan et al. (2011); Levina and Vaast (2008); Mahnke et al. (2008); Nakatsu and Iacovou (2009); Oza et al. (2004); Wareham et al. (2007)
Conflicts / Winkler et al. (2008); Dubé and Robey (1999)
Control / Dibbern et al. (2008); Jain et al. (2011)
Cooperation / Winkler et al. (2008)
Coordination / Burmistrov (2006); Dibbern et al. (2008); Islam et al. (2009); Mahnke et al. (2008); Sabherwal (2003)
Costs / Dibbern et al. (2008); Dubé and Robey (1999); Mahnke et al. (2008); Gonzalez et al. (2010)
Delays / Bellah et al. (2013)
Frustration / Herbsleb et al. (2005)
Performance / Winkler et al. (2008)
Satisfaction / Gregory et al. (2009)
System Quality / Jarvenpaa and Mao (2008)
Trust / Winkler et al. (2008)
Different organizational cultures / Communication / Herbsleb et al. (2005); Kannabiran and Sankaran (2011); Oza et al. (2004)
Conflict / Nicholson and Sahay (2001)
Coordination / Gregory et al. (2009)
Frustration / Herbsleb et al. (2005)
System Quality / Gregory et al. (2009)
Different organizations / Communication / Gopal et al. (2011)
Coordination / Levina and Vaast (2008)
Delays / Nurmi et al. (2005)
Project Success / Ahuja and Sinclair (2012)
Different professional cultures / Communication / Herbsleb et al. (2005)
Coordination / Huang and Trauth (2007)
Frustration / Herbsleb et al. (2005)
Different technologies / Delays / Nurmi et al. (2005)
Different time zones / Communication / Bellah et al. (2013); Carmel and Agarwal (2001); Kannabiran and Sankaran (2011); Nakatsu and Iacovou (2009)
Coordination / Bellah et al. (2013); Carmel and Agarwal (2001); Herbsleb et al. (2005)
Costs / Gonzalez et al. (2010)
Delays / Cusick and Prasad (2006); Gopal et al. (2011)
Social relations / Nicholson and Sahay (2001)
Different tools / Conflicts / Bhat et al. (2006)
Different understandings of client business domain / Coordination / Gregory et al. (2009)
Costs / Bellah et al. (2013); Dibbern et al. (2008); Herbsleb et al. (2005); Mirani (2007); Tiwana (2004)
Communication / Choudhury and Sabherwal (2003)
System Quality / Gregory et al. (2013); Iacovou and Nakatsu (2008); Islam et al. (2009); Kannabiran and Sankaran (2011); Nakatsu and Iacovou (2009)
Different work cultures / Complaints / Bhat et al. (2006)
Costs / Dubé and Robey (1999)
Escalation / Bhat et al. (2006)
Different work practices / Communication / Gregory et al. (2013)
Control / Mahnke et al. (2008)
Coordination / Gregory et al. (2009); Rai et al. (2009)
Costs / Benito et al. (2013)
Delays / Gowan and Mathieu (2005); Natovich (2003)
System Quality / Gregory et al. (2013); Mahnke et al. (2008)
Unspecified / Nakatsu and Iacovou (2009)

1

References

ABDULLAH LM and VERNER JM (2012) Analysis and application of an outsourcing risk framework. The Journal of Systems and Software, 85(8), 1930-1952.

AHUJA MK and SINCLAIR RF (2012) The influence of outsourcing models on vendor knowledge integration. Journal of Information Technology Theory and Application, 13(4), 5-19.

ALI BABAR M, VERNER JM and NGUYEN PT (2007) Establishing and maintaining trust in software outsourcing relationships: An empirical investigation. Journal of Systems and Software, 80(9), 1438-1449.

ARNOTT D, JIRACHIEFPATTANA W and O'DONNELL P (2007) Executive information systems development in an emerging economy. Decision Support Systems, 42(4), 2078-2084.

BELLAH JC, BURNS JR and CASSIDY CM (2013) Offshore information systems development process in India: How practitioners respond to the challenges. Journal of Information Technology Case and Application Research, 15(2), 30-53.

BENITO GRG, DOVGAN O, PETERSEN B and WELCH LS (2013) Offshore outsourcing: A dynamic, operation mode perspective. Industrial Marketing Management, 42(2), 211-222.

BHAT JM, GUPTA M and MURTHY SN (2006) Overcoming requirements engineering challenges: Lessons from offshore outsourcing. IEEE Software, 23(5), 38-44.

BURMISTROV I (2006) A new destination for offshore usability. Interactions, 13(2), 22-24.

CARMEL E and AGARWAL R (2001) Tactical approaches for alleviating distance in global software development. IEEE Software, 18(2), 22-29.

CHOUDHURY V and SABHERWAL R (2003) Portfolios of control in outsourced software development projects. Information Systems Research, 14(3), 291-314.

CUSICK J and PRASAD A (2006) A practical management and engineering approach to offshore collaboration. IEEE Software, 23(5), 20-29.

DAVEY H and ALLGOOD B (2002) Offshore development, building relationships across international boundaries: A case study. Information Strategy: The executive's journal, 18(3), 13-16.

DIBBERN J, WINKLER J and HEINZL A (2008) Explaining variations in client extra costs between software projects offshored to India. MIS Quarterly, 32(2), 333-366.

DUBÉ L and ROBEY D (1999) Software stories: Three cultural perspectives on the organizational practices of software development. Accounting, Management and Information Technologies, 9(4), 223-259.

FRANK SJ (2005) Source out, risk in. IEEE Spectrum, 42(4), 60-62.

GONZALEZ R, GASCO J and LLOPIS J (2010) Information systems offshore outsourcing: An exploratory study of motivations and risks in large spanish firms. Information Systems Management, 27(4), 340-355.

GOPAL A, ESPINOSA JA, GOSAIN S and DARCY DP (2011) Coordination and performance in global software service delivery: The vendor's perspective. IEEE Transactions on Engineering Management, 58(4), 772-785.

GOPAL A and KOKA BR (2010) The role of contracts on quality and returns to quality in offshore software development outsourcing. Decision Sciences, 41(3), 491-516.

GOWAN JA, JR. and MATHIEU RG (2005) The importance of management practices in IS project performance: An empirical study. Journal of Enterprise Information Management, 18(1/2), 235-255.

GREGORY RW, BECK R and KEIL M (2013) Control balancing in information systems development offshoring projects. MIS Quarterly, 37(4), 1211-1232.

GREGORY RW, PRIFLING M and BECK R (2009) The role of cultural intelligence for the emergence of negotiated culture in IT offshore outsourcing projects. Information Technology & People, 22(3), 223-241.

HERBSLEB JD, PAULISH DJ and BASS M (2005) Global software development at Siemens: Experience from nine projects. In Proceedings of the 27th International Conference on Software Engineering (ROMAN GC, GRISWOLD W and NUSEIBEH B, Eds), pp. 524-533, St. Louis, MO.

HUANG H and TRAUTH EM (2007) Cultural influences and globally distributed information systems development: Experiences from chinese IT professionals. In Proceedings of the 2007 ACM SIGMIS CPR conference on computer personnel research (LENDING D and VICIAN C, Eds), pp. 36-45, St. Louis, MO.

IACOVOU CL and NAKATSU R (2008) A risk profile of offshore-outsourced development projects. Communications of the ACM, 51(6), 89-94.

ISLAM S, JOARDER MMA and HOUMB SH (2009) Goal and risk factors in offshore outsourced software development from vendor's viewpoint. In Proceedings of the Fourth IEEE Conference on Global Software Engineering (VERNER JM and PAULISH DJ, Eds), pp. 347-352, Limerick, Ireland.

JAIN RP, SIMON JC and POSTON RS (2011) Mitigating vendor silence in offshore outsourcing: An empirical investigation. Journal of Management Information Systems, 27(4), 261-298.

JARVENPAA SL and MAO JY (2008) Operational capabilities development in mediated offshore software services models. Journal of Information Technology, 23(1), 3-17.

KANNABIRAN G and SANKARAN K (2011) Determinants of software quality in offshore development - an empirical study of an Indian vendor. Information and Software Technology, 53(11), 1199-1208.

KEIL M, IM GP and MÄHRING M (2007) Reporting bad news on software projects: The effects of culturally constituted views of face-saving. Information Systems Journal, 17(1), 59-87.

KHAN SU, NIAZI M and AHMAD R (2011) Barriers in the selection of offshore software development outsourcing vendors: An exploratory study using a systematic literature review. Information and Software Technology, 53(7), 693-706.

LEVINA N and VAAST E (2008) Innovating or doing as told? Status differences and overlapping boundaries in offshore collaboration. MIS Quarterly, 32(2), 307-332.

MAHNKE V, WAREHAM J and BJORN-ANDERSEN N (2008) Offshore middlemen: Transnational intermediation in technology sourcing. Journal of Information Technology, 23(1), 18-30.

MATHEW SK (2011) Mitigation of risks due to service provider behavior in offshore software development. Strategic Outsourcing: An International Journal, 4(2), 179-200.

MIRANI R (2007) Procedural coordination and offshored software tasks: Lessons from two case studies. Information & Management, 44(2), 216-230.

NAKATSU RT and IACOVOU CL (2009) A comparative study of important risk factors involved in offshore and domestic outsourcing of software development projects: A two-panel delphi study. Information & Management, 46(1), 57-68.

NATOVICH J (2003) Vendor related risks in IT development: A chronology of an outsourced project failure. Technology Analysis & Strategic Management, 15(4), 409-419.

NICHOLSON B and SAHAY S (2001) Some political and cultural issues in the globalisation of software development: Case experience from britain and India. Information and Organization, 11(1), 25-43.

NURMI A, HALLIKAINEN P and ROSSI M (2005) Coordination of outsourced information system development in multiple customer environment - a case study of a joint information system development project. In Proceedings of the 38th Annual Hawaii International Conference on System Sciences, pp. 260a, Hawaii, HI.

OZA N, HALL T, RAINER A and GREY S (2004) Critical factors in software outsourcing: A pilot study. In Proceedings of the 2004 ACM workshop on Interdisciplinary software engineering research (MEHANDJIEV N and BRERETON P, Eds), pp. 67-71, Newport Beach, CA.

PRIES-HEJE J, BASKERVILLE R and HANSEN GI (2005) Strategy models for enabling offshore outsourcing: Russian short-cycle-time software development. Information Technology for Development, 11(1), 5-30.

RAI A, MARUPING LM and VENKATESH V (2009) Offshore information systems project success: The role of social embeddedness and cultural characteristics. MIS Quarterly, 33(3), 617-A617.

SABHERWAL R (1999) The role of trust in outsourced IS development projects. Communications of the ACM, 42(2), 80-86.

SABHERWAL R (2003) The evolution of coordination in outsourced software development projects: A comparison of client and vendor perspectives. Information and Organization, 13(3), 153-202.

TIWANA A (2004) Beyond the black box: Knowledge overlaps in software outsourcing. IEEE Software, 21(5), 51-58.

WAREHAM J, MAHNKE V, PETERS S and BJORN-ANDERSEN N (2007) Communication metaphors-in-use: Technical communication and offshore systems development. IEEE Transactions on Professional Communication, 50(2), 93-108.

WINKLER JK, DIBBERN J and HEINZL A (2008) The impact of cultural differences in offshore outsourcing - case study results from German-Indian application development projects. Information Systems Frontiers, 10(2), 243-258.

ZATOLYUK S and ALLGOOD B (2004) Evaluating a country for offshore outsourcing: Software development providers in the ukraine. Information Systems Management, 21(3), 28-33.

1