Mike Rizzuti

93 Turner Ave • Pittsfield, MA 01201 • (413) 499-8665 •

OBJECTIVE

A position focusing on data entry, administrative support, customer service, or sales

SUMMARY OF QUALIFICATIONS

  • A natural talent with both spoken and written word. Clear, concise, and persuasive.
  • Superb mathematical and reasoning skills and a burning desire to put them to use.
  • A broad range of trivial knowledge useful for answering questions and drawing attention to a product. Ask about the Sunglass Hut for an example.
  • Takes orders well. Can effectively balance the needs of several people given a general goal, plan, or priority.
  • Familiarity with the use and maintenance of computer systems. Basic skills with Excel and other office programs. Quick study of new systems and programs.
  • Types approximately 70 wpm.
  • Professional and friendly demeanor with a dash of wit.
  • A true company man. A traditional view of the relationship between organization and employee makes this applicant loyal and dependable.
  • X-ray vision.

RELEVANT EXPERIENCE

Data Entry

  • Used Excel, ImageReady, various webtools to convert print catalogs from clients into easy-to-navigate websites. (shoplocal.com)
  • Worked with two different teams to serve the needs of a wide variety of retailers. (shoplocal.com)
  • Provided basic assistance to new employees. (shoplocal.com)

Administrative Support

  • Reorganized entire application/tax form filing system two or three times. (Labor Finders)
  • Filed work orders and matched them with employee applications. (Labor Finders)
  • Relayed communications between customers, management, transportation, and employees. (Labor Finders)
  • Compiled a list of interested contacts, made and kept appointments to call them again. (WJD Enterprises)

Customer Service/Sales

  • Remained calm and collected while responding to several hundred (daily) irate contacts’ demands to remove them from the calling list. (WJD Enterprises)
  • Convinced up to a dozen contacts (weekly) that I was presenting a beneficial offer to them, despite knowing nothing about those contacts. (WJD Enterprises)
  • Learned what industry code phrases for telemarketing are, and that I should avoid jobs that use them at all costs. (WJD Enterprises)
  • Worked one-on-one with other students to help them understand basic mathematic concepts. (Berkshire Community College)
  • Took and filled orders. Often had up to five orders at once during peak hours. (McDonald’s)
  • Presented customers with cheerful and prompt service. (McDonald’s)
  • Assisted customers in making satisfying jewelry choices. (Blue Nile)
  • Communicated with FedEx to resolve shipping issues. (Blue Nile)
  • Coordinated with other departments to make decisions about order handling. (Blue Nile)

WORK HISTORY

2006Customer Service, Blue Nile, Seattle, WA

2006Data Enterer, shoplocal.com, Seattle, WA

2005Front Line, McDonald’s, Charlotte, NC

2004Tutor and Student, Berkshire Community College, Pittsfield, MA

2003Telemarketer, WJD Enterprises, Pittsfield, MA

2002Administrative Assistant, Labor Finders, Charlotte, NC

EDUCATION

Berkshire Community College, Pittsfield, MA. Coursework towards Associate’s Degree. Relevant courses completed: Composition I, Calculus I, Introductory C++ Programming, Oral Communication, Principles of Microeconomics.

PROFESSIONAL REFERENCE

Steve Beren

Manager of shoplocal.com’s Seattle office

(206)381-8520, ext. 115

CHARACTER REFERENCE

Natalie Roth-Barreiro

(206)310-4478