A.LOUIS VICTOR 9880611577 * Engineering Graduate in Electronics and Communication Engineering

A.LOUIS VICTOR
9880611577
* Engineering Graduate in Electronics and Communication Engineering having 10+ years of IT experience in wireless content and voice application development.
* Expertise on Nuance, Scansoft and IBM Voice platforms.
* Exposure to Nortel Periphonics
* Exposure of TellMe, VoiceGenie, BeVocal, Telera, and HP Platform specific programming and development of Multimodal, Voice Security and Call Control Applications.
* Expertise in VOIP with VoiceXML platform installations and application's development.
* Experienced in Tuning, IVR Module Designing and deploying Speech applications.
* Sound Knowledge in Software Configuration Management
* Sound Knowledge in SEICMM process
* Have got valid H1 and B1 Upto 2007 and 2011 respectively.
First class B.E Degree in Electronics & Communication Engineering from Bharathiar University during 19931997.
Diploma in RDBMS from CICL Chennai
Microsoft Certified Solution Developer (MCSD)
Electives: MSVB 5.0, MSSQL Server 6.5, windows Architecture I & II
OPERATING SYSTEMS:Windows NT, Windows98,2000 and UNIXIDE’s:WSAD,,Jbuilder, Eclipse,VBuilder,IBM Voice Toolkit, IBM Multimodal Toolkit,HP toolkit and PeriPro 3.0PROTOCOLS:WAP, SMPP, SIPLANGUAGES:C++, XML, VoiceXML2.0 and Java 2.0VOICE SERVER:IBM Websphere Voice Server, IBM Websphere Voice Response, Nuance VServer, Audium ServerGrammar:GSL, SRGS (XML Grammar), JSGFHardwareDialogic, NMSTTSVocaliser, Fonix, Acuvoice, OpentextTTS (Speechworks), SpeechifySCM ToolsWinCVS, Clear case, CVS, PVCS DatabaseOracle8, SQL Server 7.0, MySqlASRNuance ASR, Scansoft’s OSRIVR PlatformNortel MPS 500 and 1000
* Went to Nortel Networks New Jersey, USA in 2005 for 1 month for system and call flow design
* Organized and attended Scansoft Training for OSR, Speechify and Open Speech Insight tools in India
* Went to Tellme,USA in 2004 for 4 months on a business Trip for system design of voice application product USAA BANK
* Went to Canada for 3 months on a business Trip for technical/business discussions and in preparing the Requirements document for the product.
* Undergone a BUISNESS FOCUS WORKSHOP in M/s Kislter Instrumente Switzerland.
* Undergone a training course data acquisition software catman in M/s Hottinger Baldwin Messtechnick Germany
* Undergone training for Engineer's in M/s Micro Epsilon Germany
* Attended a Seminar on GPRS in chennai conducted by a subsidiary of M/s Orange Communications
* Undergone Induction training Program in Mascon
* Undergone Internal Assessor Training Program In Mascon
* Support the Business Development Team IN US in choosing our channel partners by providing a Technical/Business Comparison Matrix of various wireless companies in US.
* To Assess client requirements, Prepare Request for Information (RFI), Prepare Request for Proposals (RFP)
* In charge of conducting training in the headoffice for the newly recruited engineers and the resident engineers on our various principal’s product’s.
* Recruit People and evaluate their technical skills and Mentored new recruits to become agile on the job.
Type of TrainingManagement, Role and Responsibility related training.Skill Subject* Leadership Qualities
* Effective ways to write a Contract and Proposal
* Interviewing Skills
* People Management
* Personal Management
* Team Management
* Client/Customer Interaction Skills
* SEICMM Level
Current Organization: PlanetPSG Pte Ltd (
Role : Country Leader India
Planet PSG is the leading service provider for Nortel Periphonics IVR systems. We provide small businesses, medium and large enterprises and service providers with customised and scalable voice automation solutions, resulting in enhanced customer service, reduced operational costs and new revenue opportunities. We are also a highly skilled regional Technical Support Centre of Nortel for Periphonics IVR range of products. We take pride and satisfaction in the fact that customer loyalty has been our biggest strength and testimonial. This has been earned through our dedication to developing cost effective blended solutions. These solutions often combine automated services with our clients' live operator functions, making them missioncritical to the organization.
With continued emphasis on highly customized solutions in a myriad IT environment, we expect to continue our role as industry leading innovators by helping clients develop IVR related call center solutions that can be made to work in conjunction with a variety of host interfaces.
Was the highest level of escalation for all projects both in Hardware maintenance as well as in software maintenance, I was directly reporting to the CEO positioned in Singapore.
I was heading a team of around 30 people which includes 3 Project Managers and 1 Account Manager, My role was heading all IVR accounts and was a key resource for all speech related projects. Was handling customers and client projects like
* Airtel IVR
* Airtel Speech
* Citibank IVR
* ICICI IVR
* ICICI Speech
* BSNL Support
* Central Bank of India
* BPL
* Central Bank of India
* HDFC CHUBB
Project NameAirtel IVR/Airtel Speech ClientAirtel IndiaDurationJun 2004 to till dateTechnology DetailsMPS 1000,OSCAR, Scansoft OSR, OSI, Peripro 3.0Project Details* Project management of the existing IVR call flow
* Converting the existing IVR Call flow to Speech Enabled application
* Implement the same in all 17 circles of Airtel
RoleProject Manager/Speech Specialist
* Involved in designing and scheduling the development of the application
* Involve in VUI Design
* Build XML Grammars
* Build apps both using Peri and VoiceXML
* Efficiently use OSI reporting tool for tuning
Bhrigus Software (India) Pvt. Ltd.
Bhrigus Inc. is a highly skilled IT service provider in the domain of voiceweb convergence. Our key areas of focus are:
* Interactive Voice Response (IVR)
* Computer Telephony Integration (CTI)
* Speech VoiceWeb
* Integration of Voice, Data, and Technology
Bhrigus has a global resource base of 80+ highly qualified, dedicated, and experienced professionals with demonstrated capabilities in implementing various speech recognition and selfservice applications for Fortune 500 clients. Bhrigus is an ISO 9001:2000KPMG certified company and is heading for SEI CMM level 4 process implementation.
Bhrigus Inc has built its business with highly talented and skilled individuals. Founded in 2002, major clients include AT&T, Merrill Lynch, Hewitt Associates, CDIA (Consumer Data Industry Association), State and Local Government and others.
Project NameUSAA Full BankingClientTellme Networks, USADurationAugust 2004 to Jun 2005Technology DetailsVoiceXML 2.0, JavaScript, Perl and USAA API’s, Nuance ASR and Scansoft TTS , GSL GrammarProject DetailsThe USAA Speech Recognition services project will provide telephone inquiry response and intelligent call routing for USAA Federal Savings Bank (FSB). The project shall provide service to the full FSB membership with voice services and application functionality“Application(s)” which will run on a network based solution.
In summary, the Application(s) shall provide speech recognition telephone inquiry response and intelligent call routing for the following USAA requirements:
•Account Information regarding balance, cleared checks, withdrawals, deposits, specific checks paid, earned interest.
•Account Services for funds transfers, ordering checks, ordering envelopes.
•FSB Product Rates.
•PIN management.
•Lost Asset information regarding cash, credit cards, and AMA cards.
•Operator inquiries.
•Credit Card account information/account servicing routing.
•Consumer Lending account information/account servicing routing.
•Mortgage Lending account information/account servicing routing.
In addition, the Application(s) shall support or leverage:
•Speech recognition capability (Automated Speech Recognition [ASR])
•TextToSpeech.
•Software development deploying VoiceXML 2.0.
•Voice libraries and audio elements.
•Licensed and custom grammars.
•Tellme Network Infrastructure redundancy and failover capability using geographically separated operating sites.
•Passing of authentication information via AT&T UUI to support screen pops for member service representatives.
•Performance and call detail reporting.RoleAccount Manager/ Project Lead
* Worked in Client’s premises in Mountain View,SanFrancisco US
* Involved in designing and scheduling the development of the application
* Developed the Reporting module
* Prepare regular builds
* Upload Code drop to the client Intranet after testing
* Setup the offshore development team
* Initialize the Training Plan for the offshore team.
Company Profile: vmoksha Technologies Pvt Ltd
vMoksha Technologies a CMM level 5 company is an IT services company with a focus on offshore outsourcing. vMoksha has a strength of over 700 professionals working from two development centers in India and one in Singapore, vMoksha also has a strong presence in the US, UK and Singapore.
vMoksha has an industry focus on Banking, Financial Services, Securities and Insurance, Retail and Distribution and Healthcare.
Project NameNuance communicationClientLondon, UKDurationApril 2004 to July 2004Technology DetailsNuance 8.5, Tellme Developer Studio, JavaScript, Perl ,VoiceXML 2.0, Scansoft TTS , GSL GrammarProject DetailsInvolved in client interaction and submitted the proposal for being the outsourced partner for all their project executions
Signed the Master agreement between Nuance communications and vMoksha Technologies Pvt Ltd as their offshore partners for voice application development
Recruited and set up the development team
Involved in setting up the development lab in IndiaRoleProject Management, Technical Architect
Involved in managing a team of 5 people right from scheduling modules and tracking the schedule.
Company Profile: MASCON GLOBAL
Mascon Communication Technologies (MCT) is an Enterprise of MASCON focused on Providing Global software solutions in the areas of Telecom, Internet and Wireless Infrastructure to their customers worldwide.
MCT was launched in August 2000 to be "the most admired global provider of communicationsoftware solutions committed to make customers win"
MCT has plans to exceed Annual Revenue of $50M in three years of operation, a landmark that many of the leading software companies in India have taken 8 years to 10 years to reach.
Project NameVKDS (Voice Enabled Key Delivery System)ClientTPC. Chicago, USADurationMarch 2004 to April 2004Technology DetailsNuance V8, Foundation Speech Objects, SQL server 7.0,IIS ASP and Scansoft TTSProject DetailsThe existing solution of getting the authorization code by a Live Operator via Phone is automated through Automatic Speech Recognition (ASR) Engine which would receive the First Name, Last Name, Organization Name, serial number and install ID from the users and will provide them the authorization code to continue the installation.
Mascon solution to voice enable the automatic delivery of authorization key over telephone consists of a PC (Win2000 OS) with a fourport CTI card, ASR engine (to recognize the serial number, install ID & name) and a software to be developed by Mascon. The implementation will be based on the Tier 4 Nuance Voice Platform along with the Name and Address capture suite. Let us call this system VKDS (Voice enabled Key Delivery System).
VKDS will be connected to maximum of four analog telephone lines (could be PSTN lines or PABX extensions) to receive the calls from customers and to the database system, which generates the authorization code, over the LAN.
In real scenario the end user will call the technical support number and choose the option to retrieve the Authorization Code over the phone. When an end user chooses this option the call will be routed to the telephony card.
The Telephony card will retrieve the call and run the application where the prompts play and gets the necessary info needed to retrieve the Authorization Code like the First name, Last name, Organization Name, Serial Number and Install ID that will be recognized by the ASR and will interact with the database to get the corresponding Authorization Code that is needed to continue the installation process.RoleProject Management, Technical Lead
Submitted the Proposal, Which involves the solution to be implemented, the schedule of the project and the work breakdown to achieve the same.
Status of the project is submitted the proposal to the client and waiting for their approval for the implementation.
Project NameDAS (Delegated Administration Server)ClientLucent Technologies. Columbus, USADurationFebruary 2003 to February 2004Technology DetailsOS: Solaris 8
Languages Used: Java
Libraries and APIs: Servlet, JSP, JNDI
Logger from Apache foundation.
Compiler and linker: JDK 1.3.1 (freely downloadable from SUN)
Database: LDAP (iplanet/openLDAP)
Server Software: Tomcat Server
Anypath 5.0 ( UCS only, with latest build)
Security Software: Verizone Certificate
Configuration Tool: Sablime
Build Tool: ant
Build Server: Sun E250
Test H/W Platform: Netra 120
Project DetailsTo develop a DAS component for administration the partitions from the client external to the Anypath Complex.
The Delegated Administration component consists of a Delegated Administration Server (DAS) and multiple numbers of Delegated Administration endpoints. The Delegated Administration endpoint is located in a business customer site performing Delegated Administration operations via a web browser over HTTPS. Note that the Delegated Administration endpoint can be hanging off a public internet; therefore, a strong authentication mechanism is required for a Delegated Administrator to access the Delegated Administration Server. The Delegated Administration Server resides in the AnyPath Internet Services DMZ and runs on a Netra box (e.g. Netra 120) interfacing to the IP WAN and Internet through firewalls, providing the Delegated Administration functionality. The server receives delegated administration operation requests sent in from the Delegated Administration endpoint, translates the request to a LDAP request, and forwards the request to the OSL via the existing LDAP provisioning interface to perform the subscriber add, delete, and modification operations. RoleProject Management, Technical Lead
Handled multiple accounts playing the role of Project Manager for each project. Recruitment, Training, Estimation, Quality, Crafting Robust/Scalable Architectures and Design/Requirements Evaluation are some of the key responsibilities
Project NameVoiceXML InterpreterClientMascon Communication Technologies, ChennaiDurationAugust 2002 to Jan 2003Technology DetailsOpenVXI 2.0 from Speech works, CMU’s Sphinx, festival TTS, VoiceXML, ASP, IISProject DetailsTo design our own VoiceXML Gateway using the available freeware from SpeechWorks .The initial version would be performing the basic functionalities of Speech recognition, VoiceXML interpretation and basic telephony features. Further upgrading the gateway to support additional functionalities like IVR, DTMF and other IP related functionalitiesRoleProject Management, Technical Lead
Handled multiple accounts playing the role of Project Manager for each project. Recruitment, Training, Estimation, Quality, Crafting Robust/Scalable Architectures and Design/Requirements Evaluation are some of the key responsibilities
Project Name VCheck.ClientMCT Chicago, USA.DurationJune 2001 to July 2002Technology DetailsNuance V7.0.4, Foundation Speech Objects 1.1,Vocaliser TTS server, SQL serverProject DetailsVChek is a product through which the user can hear any general and/or his/her account specific information from the bank in the form of speech via the telephone. The major goal for doing this product is to gain expertise on developing a Speech Application using the Nuance system–provided Speech Objects, APIs to integrate with Telephony, Grammar building.
VCheck is a Banking application of Mascon Global for Lakshmi Vilas Bank.Role> Project Lead in the 8member development team.
> Participate in the project requirement analysis.
> Participate in the Architecture and Infrastructure assessment.
> Maintain internal standards for SCM
> Train Developers
> Create programs and shell scripts
> Supervise Configuration Management Engineers
> Create builds
> Investigate and implement version control solutions
> Supervise Software Configuration Control Board
> Participate in the UI design
> Design various Thin Business Object/Components
> Participate in the various testing process such as unit, integration, acceptance, system and implementation testing.
Project NameReflection PlatformClientEmediate Networks, Kanata, Ontario, CanadaDurationFebruary 2001 May 2001Technology DetailsNuance V7.0.4, Foundation Speech Objects 1.1,Vocaliser TTS server, SQL server, Audio Gateway, ebot server, Audio server and the Reflection Platform
Project DetailsEmediate is a company working in developing speech applications using the reflection platform, which has been developed using the nuance products along with other 3 rd party tools. Applications called ebots were created on this platform .My Role was to capture the requirement and learn the technology and document their setup Role> Take part in client Teleconferences
> Support the PM in preparing the Technical Proposal Document.
> Participated in the preparation of the Management Feasibility Report .
> Onsite visit to the client place for Requirements gathering both functional and nonfunctional.
> Was the Technical Lead of the Project.
> Was Involved in Design &Implementation of the Module Direct Disk.
> Was involved in the Requirement definition.
> Was working on to Master Service Agreement to Transfer the entire project to India for maintenance and next development phase
> Was responsible to identify new business opportunity in and around the project and help the “Customer Win”.
> Handling the Entire team in the initial stages of the project.
Involved in writing test cases and test the application Onsite and document the entire procedure.
Project NameCelebrity Voice serverClientCVS Oslo, NorwayDurationAugust 2000 to Jan 2001Technology DetailsNuance V7.0.4, Foundation Speech Objects 1.1,Vocaliser TTS server, SQL serverProject DetailsThe CVS Voice System consists of developing the SMS Interface and CTI Interface of the Celebrity Voice Server System (CVSS). There are two services to be supported by the CVSS.
They are:
* Eclip
* Celebrity Voice
EClip feature description
EClip is the service offered by the CVS System to all Service providers/SMS Operators where the user selects the particular greeting to be sent to his/her friends from the Magazines and Daily News papers.
The user has to signup with the SMS Service provider and gets either a prepaid or a postpaid connection for this service. Once the service is established the user sends the code of the message taken from the Newspapers and dials the number to be sent to the SMS operator. The SMS operator checks whether the specified number is a valid user to utilize the services and if valid sends the 3 Para metered data to the 701. The CVS system keeps on polling the 701 port for any messages and if there are any, retrieves them and puts in the CVS server where the comparison and validation takes place with the database and corresponding message is picked out from the database.
Once the greeting is picked the CTI server has to dial the selected number and play the greeting message to Teenage Mobile user.