GCSE French Reading (H)
Customer services and transactions
Date:
Time: 51 minutes
Total marks available: 44
Total marks achieved: ______
Q1.
A letter of complaint
Read this extract from a letter of complaint.
Answer the following questions by putting a cross in the correct box.
Example: The family went...
(a) They went to their table...
(b) Mme Autret's main course was…
(c) The waiter made a mistake with…
(d) At the end of the evening…
(Total for Question = 4 marks)
Q2.
A letter of complaint
Mme Paradis has written a letter of complaint.
Answer the following questions by putting a cross next to the correct answer.
Example: The family stayed…
(a) They went there…
(b) The hotel didn't have…
(c) They weren't happy with…
(d) Their room…
(Total for Question = 4 marks)
Q3.
A problem
Read Sophie's email.
Answer the following questions by putting a cross in the correct box.
Example: Sophie's birthday was …
(i) Sophie's mother gave her …
(ii) Michel phoned Sophie …
(iii) Sophie and Michel …
(iv) Sophie was worried, because …
(Total for question = 4 marks)
Q4. Web chat
Read about these young people's problems.
Write the correct name.
Which person...
Example: ...wants to stay at home during the holidays? ...... Lise......
(a) …is not allowed to stay out late? ......
(b) …used to have problems at school? ......
(c) …would rather have lots of clothes than expensive ones? ......
(d) …has problems with money? ......
(Total for Question = 4 marks)
Q5.
A trip to the hospital
Read this email.
Answer the following questions by putting a cross in the correct box.
Example: The accident happened on...
(i) Brigitte's grandmother...
(ii) Brigitte's father wanted to visit the grandmother, because she...
(iii) On the way to the hospital...
(iv) Brigitte visited her grandmother...
(Total for Question = 4 marks)
Q6.
Going to town
Read this part of a letter from Selena.
Answer the following questions by putting a cross in the correct box.
Example: Selena went to town…
(i) Selena's father…
(ii) Marie-Claire and Selena hope…
(iii) After shopping, they…
(iv) Selena bought…
(Total for Question = 4 marks)
Q7. Shopping
Read Alexandre's email.
Answer the following questions by putting a cross X in the correct box.
Example: Alexandre is very interested in…
/ A sport/ B music
/ C clothes
(i) Alexandre's parents would like him…
/ A to work in order to earn some money/ B to study economics
/ C to save some money
(ii) Alexandre and Anne-Sophie went to town to…
/ A buy something for Anne-Sophie/ B look for some jeans
/ C buy a jumper
(iii) When Alexandre went back to the shop, there was a problem because…
/ A they wouldn't give him his money back/ B he didn't have the receipt
/ C no-one recognised him
(iv) Alexandre…
/ A gave Anne-Sophie a present of 40 €/ B paid 40 € for a pair of jeans
/ C returned the money Anne-Sophie had lent him
(Total for Question = 4 marks)
Q8.Shopping in Rouen Read this part of a letter from Monique.
Answer the following questions by putting a cross in the correct box.
Example: The visit to Rouen took place…
(i) They went to Rouen, because Serge...
(ii) They didn't buy anything at the market because of…
(iii) Monique didn't buy any clothes, because…
(iv) Serge bought…
(Total for question = 4 marks)
Q9. The problem page Read Charlotte's letter to Bruno about being lonely.
Write the correct letters in the boxes.
(Total for Question = 4 marks)
Q10. Organising a meeting – my first big responsibility
Read the following article.
Answer the questions in English.
(a) What in Perrine's personality made her seem unsuited for organising such an
important event? (1)
......
(b) What did she do to make it easier for people to see and hear her, when the first
people arrived? (1)
......
(c) What was the first problem she had to face? (1)
......
(d) Give two of the other problems (2)
(i) ......
(ii) ......
(e) What sign of stress did Perrine show? (1)
......
(f) Give two of the positive effects that she feels that organising the meeting has had. (2)
(i) ......
(ii) ......
(Total for Question = 8 marks)