Madhavi Nalla
A-2, Telephone Quarters,
St. Thomas Mount Road,
Chennai.
091-44-22317979 (Home)
091-0-9444067879 (Mob)
Email:
QUALIFICATION SUMMARY
Bachelor of Computer Sciences graduate with 14+ years of progressive responsibility and experience in software application development, design and management with strong knowledge of IBM mainframe systems. Proficient in pre-sales activities like proposal preparation and customer presentations to offshore maintenance and development projects. Experienced in project delivery and offshore management with six years of hands-on project and process management leading and managing teams of varying sizes over 125 associates. Collaborative team player with excellent team management skills. Functional expertise includes industry focus in Healthcare, Insurance, Banking & Manufacturing.
· Project Management Tools: Microsoft Project, MS Office, Planview
· Automated Test Tools: Compuware’s File Aid, XPEDITER
· Configuration management tools: , MS Visual Source Safe, ChangeMan (IBM mainframe)
· Project Management Methodology: Project Management Body Of Knowledge (PMBOK) from PMI, SEI CMM development processes
· Presentation Tools: MS PowerPoint 2000
· Operating Systems: Windows NT, CICS, MVS ESA, OS/390, MVS Workbench
· DBMS: DB2 UDB, MS Access, SQL Server 2000
· Languages: VS COBOL II, SQL, CICS, VSAM, CSP/AD, FOCUS, JCL
· Other products/tools: Rational Rose, VISIO, Lotus Notes
Managed Projects in:
· Delphi 7.0, Oracle 9i, Paradox, Java, J2EE, SQL Server 2000, Btrieve 6.15, Pervasive 2000
EDUCATION & CERTIFICATIONS
B.E. Computer Science, Andhra University, Visakhapatnam, India
Member & Certified PMP, Project Management Institute
IBM DB2 7.0 Certified User
PROFESSIONAL EXPERIENCE
Satyam Computer Services Ltd., Hyderabad, India Sept’99–Present
Offshore Delivery Manager for Assurant Health & Pre-Need June’04 – Present
Assurant Inc. is ranked 73rd in the Fortune 500 list of companies and has various business divisions catering to Health Insurance, Pre-Need Insurance, Benefits etc. This is a budding account with a targeted revenue of 2.5$ million for the next financial year. Current projects include the Redesign of their Intranet apart from other major maintenance projects.
Responsibilities include:
· Complete P&L responsibility for the customer account from offshore
· Oversee delivery of all projects in onsite-offshore execution model
· Proposal preparation responsibility and customer presentations for new projects
· Resource management & team building responsibility to guide, mentor and support the team
· Establish Offshore Delivery Center with dedicated network and business continuity
· Managing a current team of over a Hundred and Twenty Five resources operating from multi locations in US & India
· Projects successfully handled/currently in progress include:
- Maintenance of Online Contracts system to facilitate porting of Metacode pages of Contract documents to FileNet using TransFormer language on IBM Mainframe.
- Maintenance of Group Management System for Assurant Health to handle filed expansion of several numeric and character fields for Plan details retrieval and storage.
- Redesign of Assurant Health’s Intranet to handle re-branding and enhancements
- Application development to handle 16 bit Delphi migration to 32 bit Delphi for the New Business Development and Renewal functionality for Assurant Health’s proposal system
- Migration of all proposal software to Delphi 7.0
- Build interface between Claims Management and Policy Administration System for some of the new company products
Senior Project Manager - WellPoint Inc. Sept’03 – Aug’04
WellPoint Health Networks is a merger between Anthem group of Blue Cross & Blue Shield companies within WellPoint group that includes BCBS of Missouri, California, Wisconsin, Georgia, Arkansas & Boston.
This project was identified to develop an Enterprise wide Data Warehouse for BCBS California, Georgia, Missouri & Wisconsin by end of 2005. The EDW has been planned to cover the subject areas of Claims, Capitation, Provider and Membership to hold at least the past 3 years of historical data for analysis and trend.
Responsibilities include:
· Single Point of contact responsible for delivery of the project
· Resource Management & Planning
· Quality Assurance and Continuous Process Improvement in delivery
· Risk Identification and Mitigation
· Management reporting to measure project performance in view of the service levels committed
· Handled Domain competency courses for new inductees
· Managed four(4) teams with a peak team size of 30 resources
Project Manager – Blue Cross Blue Shield, LA, US Sept’02 – Aug’03
BCBSLA wanted a single vendor to handle the maintenance of all their core application systems so that their team could focus on FACETS implementation. Satyam conducted a proof of concept and took over the Claims Adjudication system, Enrollment, Reimbursement, eBlue Siebel implementation support in a phased manner seamlessly.
Responsibilities include:
· Quick , planned ramp up of resources to 45 in three months
· Achieving steady state with SLA driven performance in just 6 months of project execution
· Taking over the systems for maintenance without sufficient transition from the previous vendor
· Risk Identification and Mitigation
· Quality Assurance and Continuous Process Improvement in delivery
· Managed a team of 50 resources in three(3) different projects
Project Manager – Lincoln Life Insurance, NY, US Apr’02 – Aug’02
To support the company’s long term needs, Lincoln life required services for upgrading the entire application to address potential file size and field size limitations for their policy administration system.
Managed the team to successfully reach the intended objectives of
· Code Optimization for dead and unused fields
· Expansion of database and migration from Btrieve 6.15 files to Pervasive 2000
Satyam recommended a tool-driven approach for field expansion and was successful in completing the project on time.
Project Leader – Leading Illinois based Auto Insurer in US Sep’99 – Mar’02
(Partial List)
· Handled maintenance projects on Agent Information Management System to process agent commissions and to maintain agent information
· Led the team for handling maintenance of the Claims Issuance and disbursement for the Health Insurance projects.
· As part of the maintenance team for Health, led the team for developing a major enhancement to the existing application to add a new Long Term Care policy.
· Led the team to migrate ADF based cash accounting & cash disbursement functions of the customer’s general administration applications to PL/I
· Led the team to develop a web based application to issue health Insurance policies using Java, J2EE, Websphere and SQL Server 2000.
Visakhapatnam Steel Plant, Visakhapatnam, India December 1991 – August 1999
Deputy Manager(Systems)
(Partial List)
· Responsible for the design, development, testing and implementation of applications in Daily Attendance recording, Production Planning and Control and Assets Tracking information systems.
· Developed and maintained an automated Railroad Test Certificate printing application for all outgoing products which caters to ISO 9000 stipulation that any semi or finished products sold by VSP should be certified with a Quality test certificate.
· Developed and maintained Wagon Information Tracking System (WITS), which secured 40% reduction of Demurrages – funds paid for raw material and finished products transportation.
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