YEAR 12 BUSINESS COMMUNICATION
AND TECHNOLOGIES
UNIT: Organisation and work teams
UNIT OVERVIEW: This unit covers:
· Planning and organisation (e.g. tools, goal setting, task analysis, time management, meetings)
· Interpersonal skills (e.g. communication styles, listening skills, questioning techniques, non-verbal communication, leadership styles)
· Team personnel, processes and motivation
· Tracking and reporting progress and analysing results
· Predicting and identifying changes
· Solving issues/controlling changes
· Communicating to stakeholders
· Reviewing and evaluating team performance.
ASSESSMENT: This unit has the following assessment:
· Short written response (50-250 words per response), covering knowing and understanding business, investigating business issues, and evaluating business decisions dimensions.
· Extended written response (600-800 words), covering knowing and understanding business, investigating business issues, and evaluating business decisions dimensions.
UNIT DETAILS:
No / Learning Goal / Success Criteria(I Know I’ve got it when I can …)
1 / To define goal setting (DK) and apply goal setting strategies to own goals (PK). / Complete Worksheet 1: Goal Setting to match exemplar response.
2 / To discuss steps needed to ensure deadlines are met (DK). / Complete Worksheet 2: Meeting deadlines to match exemplar response.
3 / To prioritise tasks in order of importance (PK). / Complete Worksheet 3: Prioritising tasks to match exemplar response.
4 / To explain the purpose of various time management tools (DK). / Complete Worksheet 4: To-do lists to match exemplar response.
5 / To discuss strategies for coping with stress (DK). / Complete Worksheet 5: Managing stress to match exemplar response.
6 / To understand the importance of reviewing work performance (DK). / Review and evaluate own work performance when at school, work or in a sporting group.
7 / To discuss the importance of quality intrapersonal and interpersonal skills in workplace relationships (DK). / List the benefits of good intrapersonal and interpersonal skills in the workplace.
8 / To understand that communication is central to developing good relationships (DK). / Demonstrate good communication skills, using communication model provided.
9 / To discuss (DK) and apply (PK) the skills required for effective listening. / Demonstrate effective listening skills.
10 / To discuss the four main styles of verbal communication (DK). / Summarise and demonstrate the four different styles of verbal communication.
11 / To discuss the various aspects of non-verbal communication (DK). / Complete a table summarising various non-verbal communication styles.
12 / To discuss (DK) and apply (PK) the four basic types of questions. / Demonstrate (4) different questioning techniques.
Complete Worksheet 6: Organisation and work teams to match exemplar response.
13 / To discuss the benefits of face-to-face communication (DK). / List the benefits of face-to-face communication.
14 / To discuss the characteristics of high performing teams (DK). / Participate effectively in a team, either as a team leader or a team member.
15 / To discuss processes to be followed for effective team meetings (DK). / Effectively run a team meeting including correct use of technologies, documentation and procedures.