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NCC
OPERATIONS
MANUAL
Rev. 0 of [August 2016]
Page 3 of 3
Disclaimer
This OM template has been created to help non-complex NCC operators to comply with the provisions of Reg. (EU) No 965/2012 on air operations, Part-ORO, Subpart MLR (Manuals, logs and records).
It was drafted in accordance with the requirements of ORO.MLR.100 ‘Operations manual – General’, taking into account the specifications of AMC2 ORO.MLR.100 ‘Operations manual – General’, ‘Contents – non-commercial operations with complex motor-powered aircraft […]’
This OM template does not include:
- Provisions for helicopter operations with complex motor-powered aircraft;
- Provisions for non-commercial SPO activities;
- Provisions for aircraft leasing;
- Provisions for operation with cabin crew performing cabin safety duties.
This is a template, which must be further customised to reflect the operator’s specific type of operation.
It is not a mandatory document.
Some parts in the manual will have to be updated every time when the applicable rules are amended (e.g. fuel requirements for NCC, additional AMC/GM for the training requirements applicable to NCC operations, etc.).
Some chapters or paragraphs may be left out, as they may not apply to all NCC operators.
This OM template represents one way of structuring an operator’s OM.
The use of this template does not guarantee the operator’s compliance with the applicable rules.
It is each operator’s responsibility to ensure compliance with the appropriate regulations.
All texts highlighted in yellow require further consideration and/or completion by the operator.
Page 3 of 3
NCC
OPERATIONS MANUAL
PART A
Rev. Xof [date]
Table of contents
NCC OPERATIONS MANUAL Part A 10
0. Administration and Control of the Operations Manual 11
0.1 Introduction 11
0.1.1 Statement of compliance 11
0.1.2 Structure of the Operations Manual 12
0.1.3 Explanation and terminology 12
0.1.4 Definitions 12
0.2 System of Amendment and Revision 13
0.2.2 Handwritten Amendments 13
0.2.3 List of Effective Pages, temporary Revisions 13
0.2.4 Distribution and updating of the OM 14
1. Organization and Responsibilities 15
1.1 Organizational Structure 15
1.2 Nominated Persons 15
1.3 Operations Management Personnel 15
1.3.1 Accountable Manager (ACM) 15
1.3.2 Safety and Compliance Manager (SCM) 16
1.3.3 Nominated Person Radiation exposure (NPRE) 17
1.3.4 Nominated Person for Continuing Airworthiness (NPCA) 17
1.3.5 Nominated Person Flight Operations (NPFO) 17
1.3.6 Nominated Person Crew Training (NPCT) 19
1.4 Authority, Duties and Responsibilities of the Pilot-in-Command (PIC) 20
1.5 Duties and Responsibilities of Crewmembers other than the PIC 23
1.5.1 Co-pilot (COP) 23
1.5.2 Cabin Crew 23
2. Operational Control, Supervision and Access 24
2.1 Supervision of the Operation by the Operator 24
2.1.1 Overview of License and Qualification Validities 24
2.1.2 Control and Monitoring of Crew License and Qualification Validity 25
2.1.3 Control of Flight Documents, additional Information and Data 26
2.1.4 Supervision of Operations Personnel Competence 27
2.1.5 Management of the collection process. Analysis and storage of records, flight documents, additional information and data 29
2.2 N/A 31
2.3 Operational control with respect to flight safety 32
2.3.1 Common language 32
2.3.2 Operational control of database and information relative to PRNAV operation 32
2.3.3 Supervision of the contracted CAMO(s) 32
2.3.4 Supervision of the contracted ATO 32
2.4 Powers of the Competent Authority 33
3. SCMS Safety and Compliance Monitoring System 34
3.1 Definitions 34
3.2 Acronyms 35
3.3 Scope of the Safety Management Manual 36
3.4 Safety Policy and Objectives 37
3.5 Safety Accountability and Responsibilities 37
3.5.1 Safety Manager 37
3.5.2 Manager 37
3.5.3 Personnel 38
3.5.4 Compliance Monitoring Manager 38
3.6 Compliance Monitoring Organization and Program 38
3.6.1 Audits and Inspections 38
3.6.2 Compliance Monitoring Documentation 39
3.6.3 Compliance Monitoring Training 39
3.7 Documentation Control Procedure 40
3.7.1 General 40
3.7.2 Control and revision of the Safety Management Manual 40
3.7.3 Record keeping 41
3.8 Safety Risk Management 41
3.8.1 Scope of Safety Risk Management 41
3.8.2 Safety risk management concepts 42
3.8.3 Hazard identification 42
3.8.4 Hazard consequences 42
3.8.5 Safety Risk Management Steps 42
3.8.6 Occurrence Reporting and Internal Safety Investigations 45
3.8.7 Emergency Response Planning 45
3.8.8 The Management of change 45
3.9 Safety Promotion 46
3.10 Training and Communication on Safety 46
3.10.1 Training 46
3.10.2 Communication 47
3.11 Appendix 1 – Flight Occurrence Report 48
3.12 Appendix 2 – Maintenance Occurrence Report 50
3.13 Appendix 3 – Risk Assessment, Evaluation and Control (RADEC) Form 52
3.14 Emergency Response Plan 53
3.14.1 Introduction 53
3.14.2 Events which may activate the Emergency Response Plan 53
3.14.3 Definitions 54
3.14.4 Organization 55
3.14.5 Managing the Crisis 55
3.14.6 Reaction to an Emergency Call 57
3.14.7 Emergency numbers 57
3.14.8 Procedures 58
4. Crew Composition 67
4.1 Flight Crew Composition 67
4.1.1 Type of aircraft to be used 67
4.1.2 Area and type of operation undertaken 67
4.1.3 Types of operation 67
4.1.4 Pilot seat assignment 67
4.1.5 Minimum Crew Requirement and flight duty period planned 67
4.1.6 Experience, recency and qualifications of the crewmembers 68
4.2 Designation of PIC 68
4.2.1 Additional Crewmembers assigned to Specialist Duties 68
4.3 Crewmember Incapacitation 69
4.4 Operation on more than one Type or Variant 69
4.5 Operational Multi-Pilot Limitation (OML) 69
5. Qualification Requirements 70
5.1 License, training and checking requirements 70
5.1.1 Licence requirements 70
5.1.2 Validity 70
5.1.3 Training and checking 70
5.2 Flight Crew 72
5.2.1 Nominated Person Pilot-in-Command 72
5.2.2 Co-pilot 72
5.2.3 Co-pilot upgrading to nominated person Pilot-in-Command 72
5.2.4 Operation on more than one Type or Variant 73
5.3 Cabin Crew 73
5.4 Training and checking personnel 73
5.5 Other Operations Personnel 73
5.5.1 Hostess 73
5.5.2 Taxiing of airplanes 74
6. Crew Health Precaution 75
6.1 Decrease in medical fitness 75
6.2 Alcohol 75
6.3 Pharmaceutical Preparations 76
6.3.1 Narcotics, drugs, sleeping tablets and/or anti-depressants 76
6.4 Immunization (Vaccinations) 76
6.5 Deep Diving 76
6.6 Blood Donation 77
6.7 Sleep and Rest 77
6.8 Surgical Operations 77
6.9 Pregnancy 77
6.10 Radiation Exposure 77
7. Flight Time Limitations 78
7.1 Flight and Duty Time Limitations and Rest Requirements 78
7.1.1 Applicable Regulation 78
7.1.2 Freelance Pilot 78
7.2 Exceedance of flight and duty time limitations 78
8. Standard Operating Procedures 79
8.1 Flight preparation 79
8.1.1 Minimum flight altitudes 79
8.1.2 Criteria for the adequacy of Aerodromes to be used 82
8.1.3 Methods of establishing Aerodrome Operating Minima 83
8.1.4 En-route operating minima for VFR flights or VFR portions of a flight 91
8.1.5 Presentation and application of operating minima 92
8.1.6 Interpretation of meteorological information 93
8.1.7 Fuel and Oil supply 93
8.1.8 Mass and centre of gravity 94
8.1.9 ATS Flight plan 96
8.1.10 Operational Flight plan 96
8.1.11 Aircraft Technical Log 97
8.1.12 List of documents to be carried 97
8.2 Ground procedures 97
8.2.1 Fuelling procedures 98
8.2.2 Refuelling with passengers embarking, on board or disembarking 98
8.2.3 Aircraft Passenger and Cargo Handling 98
8.2.4 Refusal of embarkation 100
8.2.5 De-Icing and Anti-Icing on the ground 100
8.3 Flight Procedures 105
8.3.1 VFR/IFR Policy 105
8.3.2 Navigation Procedures 105
8.3.3 Altimeter setting procedures 111
8.3.4 ALTITUDE ALERTING SYSTEM PROCEDURES 111
8.3.5 Ground Proximity detection 112
8.3.6 Airborne collision avoidance system TCAS/ACAS 113
8.3.7 In-Flight fuel management 114
8.3.8 Adverse atmospheric conditions 114
8.3.9 Wake turbulence 119
8.3.10 Crew members at their stations 121
8.3.11 Use of restraint devices 122
8.3.12 Admission to flight crew compartment 122
8.3.13 Use of vacant crew seats 122
8.3.14 Incapacitation of crew members 122
8.3.15 Cabin safety requirements 123
8.3.16 Passenger briefing procedures 124
8.3.17 Cosmic Radiation detection equipment carried on board 124
8.3.18 Policy on the use of Autopilot 124
8.3.19 Noise abatement procedure 124
8.4 LVTO 127
8.5 ETOPS 127
8.6 Use of Minimum Equipment List(s) 127
8.6.1 Updates of the MEL 127
8.7 Other types of Flights 128
8.7.1 Training Flights 128
8.7.2 LPC/OPC proficiency checks 128
8.7.3 Maintenance test flights 128
8.7.4 Simulated situations in flight 128
8.8 Oxygen Requirements 129
8.8.1 Provisions of oxygen 129
8.8.2 Use of supplemental oxygen 129
8.8.3 Protective Breathing Equipment 129
9. Dangerous Goods 130
9.1 General 130
9.1.1 Operator’s Policy 130
9.1.2 Acceptance handling and stowage of dangerous goods in excepted quantities 130
9.1.3 Emergency situations involving dangerous goods 130
9.2 Weapons and ammunition 131
9.2.1 General 131
9.2.2 Notification to the PIC 131
9.2.3 Sporting weapons 131
10. Security 132
10.1 Flight Crew Compartment Security 132
11. Occurrence handling and reporting 133
11.1 Definitions of accident, incident and occurrence 133
11.2 Forms to be used 134
11.3 Reporting of accidents, incidents and occurrences 134
11.3.1 Verbal notification of incidents to ATS 134
11.3.2 Written reports of incidents to ATS 135
11.4 Operator internal reporting procedures 135
11.5 Preservation of Flight-Data and Cockpit-Voice Recordings 135
12. Rules of the Air 137
12.1 Visual and instrument flight rules 137
12.2 Territorial application of the rules of the air 137
12.3 Communication procedures, including communication failure procedures 137
12.4 Information and instructions relating to the interception of civil aircraft 137
12.5 Aerodrome Signals, Marshaller, and Emergency Hand Signals 138
12.6 Time system used in operation 138
12.7 ATC clearances, adherence to flight plan and position reports 138
12.7.1 ATC clearance 138
12.7.2 Adherence to flight plan 139
12.7.3 Position reports 139
12.8 Visual signals to warn an unauthorised aircraft flying in or about restricted prohibited and danger areas 139
12.9 Procedures for flight crew observing an accident or receiving a distress transmission 139
12.10 Ground air visual codes for use by survivors, use of signals 139
12.11 Distress and urgency signals 140
13. Portable Electronic Devices (PED) and Electronic Flight Bags (EFB) 141
13.1 Introduction 141
13.1.1 EFB general philosophy, environment and dataflow 141
13.1.2 EFB system architecture 142
13.1.3 Limitations of the EFB system 142
13.1.4 Hardware description 143
13.1.5 Operating system description 143
13.1.6 Detailed presentation of the EFB applications 143
13.1.7 EFB application customization 143
13.1.8 Data management 143
13.1.9 Data authoring 144
13.2 Hardware, software and configuration control 144
13.2.1 Purpose and scope 144
13.2.2 Description of management processes 144
13.3 Flight Crew 145
13.3.1 Training 145
13.3.2 Operating procedures (normal, abnormal, and emergency) 145
13.4 EFB security policy 149
13.4.1 Security solutions and procedures 149
NCC OPERATIONS MANUAL Part B 150
0. General Information and Units of Measurement 151
1. Limitations 151
2. Normal Procedures 151
3. Abnormal and Emergency Procedures 151
4. Performance 151
5. Flight Planning 151
6. Mass and Balance 151
7. Loading 151
8. Configuration Deviation List 151
9. Minimum Equipment List 152
10. Survival and Emergency Equipment including Oxygen 152
11. Emergency Evacuation Procedures 152
12. Airplane Systems 152
NCC OPERATIONS MANUAL Part C 153
1. Operations Manual Part C 154
1.1 Aerodrome/operating site categorization for flight crew competence qualification 154
1.2 Special aerodrome/operating site limitations (performance limitations and operating procedures, etc.) 155
NCC OPERATIONS MANUAL Part D 156
1. Scope of training syllabi and checking programmes 157
2. Content of training syllabi and checking programmes 157
2.1 Flight Crew 157
2.1.1 All relevant items prescribed in Annex III (ORO.FC), Annex IV (Part-CAT), Annex V (Part-SPA) 157
2.1.2 Operator conversion courses 157
2.2 Cabin Crew 157
2.3 Technical Crew 157
2.4 Training concerning Specific Approvals (SPA) 157
2.4.1 Relevant items prescribed in SPA.DG Subpart G of Annex IV (SPA.DG) 157
3. Procedures 157
3.1.1 Procedures for training and checking 157
3.1.2 Procedures to be applied if personnel do not achieve or maintain the required standards 157
3.1.3 Procedures to ensure that abnormal or emergency situations requiring the application of part or all of the abnormal or emergency procedures, and simulation of instrument meteorological conditions (IMC) by artificial means are not simulated during operations 157
4. Description of documentation to be stored and storage periods 157
Annex 1 – Abbreviations and acronyms 158
Annex 2 – DEFINITIONS 161
NCC OPERATIONS MANUAL
Part A
0. Administration and Control of the Operations Manual
0.1 Introduction
[Operator’s name] has received the following specific approvals:
[aircraft 1], etc. / [XXX] / [XXX] / [XXX]0.1.1 Statement of compliance
[Operator’s name] certifies that the Flight Operations Manual is issued and maintained in accordance with Regulation (EU) No 965/2012 on air operations, PART-NCC, PART-ORO, PART-SPA, and Regulation (EU) No 1178/2011 on aircrew, PART-FCL. The purpose of the Manual is to ensure that all operating staff operate in accordance with the procedures set forth and that all flight operations are conducted in accordance with these regulations, company policies and requirements.
Statement
Herewith it is certified that this manual or referenced manuals and materials contain all the relevant and required operational instructions that are complied with the relevant personnel.
______
Date:
[Operator’s name]
Nominated Person Flight Operations
0.1.2 Structure of the Operations Manual
0.1.2.1 Operations Manual Part A, General / Basic (OM A)
The Operations Manual Part A comprises all general (non-airplane type related) operating philosophy and policies, information, requirements, instructions and procedures. It also describes the Safety and Compliance Management System, which includes all planned and systematic actions necessary to ensure that all operations and maintenance are conducted in accordance with all applicable requirements, standards and operational procedures.
0.1.2.2 Operations Manual Part B, Airplane Operating Matters (OM B)
The OMB contains all type specific operating procedures, checklists, instructions and information. The Aircraft Operating Manual, Operations Manual Part B context is based on manuals issued by the manufacturer upon airplane delivery. It may refer to, but not necessarily duplicate information contained in these manuals.
The MEL for each airplane type concerned is an annex to the Operations Manual Part B, Reference to the Annex will be made in the OMB Chapter “Minimum Equipment List” For a basic introduction and usage of the MEL, refer to the Operations Manual Part A, Chapter “MEL and CDL”.