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Welcome to our video catalogue, which contains synopses of titles in our library in Gaborone available for rental and purchase.

If you wish to rent any of the programmes, in order to avoid disappointment, please give us as much notice as possible in order to reserve your preferred programme for the dates you need it.

How to use this catalogue

Choose topic of interest from our index, scroll down to the next few pages. To read the synopses of the programmes on offer, select your topic of interest then press CRTL G; type in page no. from the index in the box, press GO TO and you will go directly to it. Then CLOSE box.

Call 3973361 to:

Reserve a programme

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Obtain a quotation for purchasing the programme

Type of video programme / Rental period / Fee (exclusive of VAT)
Main programme with support material.
Should you wish to keep the programme for more than one day / 1 day (24 hours)
24hrs / P175.00 (payment with return of programme)
P100.00 per 24 hour period

·  Our offices are open from 0800-1300/1400-1700 for collection and return of material. If these times are not convenient, please call us to arrange a time to suit you.

·  Please ensure all support material is returned with the videos.

·  If your organisation wishes to purchase a programme that you have hired, we will deduct the rental cost from the purchase cost, provided we receive your order/instruction to purchase not later than 7 days after the rental period.

·  Please adhere to the INTERNATIONAL COPYRIGHT WARNING which accompanies each programme.

Please note that MaST Visuals represent LR Visuals and the producers of the video programmes in this catalogue in Botswana.

Our training consultants will be happy to facilitate a session around a video programme – quotations and consultations on request.

Contents
Topic / Page Nos. / Programme Title
Attendance at work/absenteeism / 9
Wish You Were Here
Attitude/Accountability / 9-10
The Baboon In Your Business (Lessons From The Wild series)
The Best (session starter)
The Blame Game
Personal Accountability & The QBQ
Pull up your Socks
That’s Not My Problem
The Train (session starter)
Basic Business Awareness
/ 10-11
Win Or Lose, You Choose
Counting The Cost
Coaching/Mentoring
/ 11-12
Coaching For Results
Coaching On The Job
Coaching Skills
Coaching To Clarify Expectations (Module 1 of Performance Excellence Series)
Coaching To Build Skills (Module 2)
Coaching To Enhance Confidence (Module 3)
Coaching To Encourage Flexibility (Module 4)
Coaching To Resolve Conflict (Module 5)
Coaching To Develop Motivation (Module 6)
Mentoring
Communication/Interpersonal Skills / 12-18
Bad Apples – How To Deal With Difficult Attitudes
Body Talk
Communicating In A Diverse World
Complete Communication for Series-Beyond Words
Can I Persuade You?
Dialogue For Cultural Understanding
Dialogue Between Genders
Dialogue Between Generations
Emotional Intelligence – Daniel Goleman
Effective Listening Skills
From No to Yes – The constructive route to agreement
Good Question
If Looks Could Kill- The Power of Behaviour
If You Don’t Ask…(assertiveness).
Impact (Confidence Zone series)
Straight Talking (assertiveness)
People who make your Life Hell
Put It Into Writing - The Great Communicator Part 2
Report Writing
The Magic of We
Transactional Analysis
Dealing with Conflict
Counselling Skills
/ 18
Can You Spare A Moment?
Creative Thinking / 18-19
The Blue Movie
Ideas Into Action
Mindpower – Tony Buzan
Customer Service / 19-23
(front line) / Colleagues As Customers
Customers From Hell
Demanding Customers
Everybody’s In Customer Service
Front Line Customer Care
Give ‘Em a Pickle
In The Customer’s Shoes
No Complaints! Part 1 Complaints and The Customer
Public Service From Hell (8 mins)
Remember Me
So HELP me: Employee Edition
Teller Excellence
Through The Customer’s Eyes – (retail)
Who Killed The Sale?
(management) / The Customer Relationship – Building Tomorrow’s Company
Managing For Customer Care
Moments of Truth
No Complaints! Part 2 Complaints & Quality Management
The Supplier Relationship – Building Tomorrow’s Company
Diversity
/ 23-24
/ Communicating In A Diverse World (see under Communication)
The Ecosystem in your Business – Celebrating Diversity (Lessons from the Wild Series)
Pigeon-Holed In A Land Of Penguins
Wealth, Innovation and Diversity – Joel Barker
Finance / 24-26
Balance Sheet Barrier
Budgeting
Control of Working Capital
Cost, Profit & Break Even
Into The Boardroom Part 1 Profits of Doom
Into The Boardroom Part 2 What’s Good For The Shareholder
Interviewing – Selection / 26-27
Behavioural Interviewing
It’s Your Choice
Engaging The Consultant (Module 1 – Managing Performance of Contractors/Consultants)
More Than A Gut Feeling
Leadership
/ 27-32
Building tomorrow’s Company -Leadership
Courageous Followers, Courageous Leaders
First Among Equals
Flight of the Buffalo
Framing The Future
Leader Fish
Leadershift – 5 Lessons for Leaders in the 21st Century
Leadership – The Art of Possibility – Ben Zander
Leadership: Reach for the Stars
Tusks or Fangs? (Lessons From The Wild)
Respect, Developing Leadership Skills
The Leadership Pickles- with Bob Farrell
The Music Paradigm
Tusks (Lessons From The Wild)- Introduction
Where There’s A Will
Would I Inspire Me
Management (general)
/ 32-34
Bosses From Hell
Best of Motives Parts 1 & 2
Effective Delegation
A Manager’s Guide
Pull Your socks Up!
Supervisory Skills – Take Control
The New Supervisor
Unorganised Manager Part 1 – Damnation
Unorganised Manager Part 2 – Salvation
Meetings
/ 34-35
Meetings, Bloody Meetings
More Bloody Meetings
Going To A Meeting
Impact at Meetings (Greville Janner Masterclass)
Motivation & Inspiration
/ 35-37
/ Celebrate What’s Right With The World
Even Eagles Need A Push
From Prisoner to Pioneer – Dr David Molapo
Fish! (Revised version)
The Eagle’s Secret
Who Says We Can’t Do It? – Lance Armstrong
/ Your Summit Awaits with Jamie Clarke
Negotiation Skills / 37
The Art of Negotiation
Negotiating, Tying The Knot
Organisational Change & Development / 37-42
After The Hire – Retaining Good Employees
Benchmarking To Win (parts 1 & 2)
The Business of Paradigms (Discovering the Future Series)
Change –The Leadership Kit
Creating The New Workplace (3)
The Doughnut Organisation – Charles Handy
The Employee Relationship - Building Tomorrow’s Company
Free Radicals of Innovation
The Investor Relationship – Building Tomorrow’s Company
Paradigm Pioneers
Paradigm Principles
Power of Vision (Discovering the Future Series)
Sacred Cows Make The Best Burgers
Scenario Thinking – Pathways to the Future – Clem Sunter
The Tiger In Your Business (Lessons From The Wild series)
What Is Strategic Planning?
The Leopard In Your Business (Lessons From The Wild series)
What It Really Takes To Be A World-Class Company – Clem Sunter
Winds Of Change
Performance Management/Improvement / 43-49
Achieving More With Less
The Balanced Scorecard – Creating A High Performance Workplace
The Balanced Scorecard – Part 2 Measuring Corporate Performance
Beyond Appraisal
Feedback Day Module 1 – The Great Communicator
Flying Blind – Part 1 Measuring Corporate Performance
I’d Like A Word With You
Identifying Performance Standards
Improving Performance Through Empowerment
Unorganised Manager Part 3 – Divine Intervention
Performance Matters – The Need For Constructive Criticism
Performance Matters – The Importance of Praise
Performance Measurement - Building Tomorrow’s Company
Performance Review- Part 1 and 2
Positive Discipline
Reviewing Performance Skills
Setting Objectives
Appraisals/ Performance Reviews / Empowering Appraisal
Dreaded Appraisal
Raising Performance
Reviewing Performance (also see Perf. Management above)
The Whole Picture – 360° Appraisal
Presentation & Public Speaking / 49-50
The Audience Is Now Yours
The Floor Is Now Yours
Loud & Clear
I wasn’t Prepared for That
Speaking Effectively to One and One Thousand
Speak for Yourself
Problem Solving/Decision Making / 50-51
Group Think II
A Tough Nut To Crack
Quality / 51-52
Becoming The Best
Stuck On Quality
The Customer Is Always Dwight
Tools For Continuous Improvement
Your Place in Total Quality
Project Management / 52
Managing Performance of Consultants (3 parts)
Project Management (Crisp Productions)
Project Management (two videos – Video Arts)
Sales & Marketing / 52-55
Ask for the Order
Everybody’s In Sales
Getting The Business & Keeping It
Sales is not a Dirty Word
Sell It To Me! (2 videos)
Selling Benefits
Sold! – Consultative Selling
Supercharged Selling – Warren Greshes
The Art of Selling – Selling Skills
Through The Customer’s Eyes
Who Killed The Sale?
Who Sold You This Then?
Stress Management / 55-56
The Corporate Stretch
The Joy of Stress
Supervisory Skills / 56-57
Achieving More With Less
Everything You Wanted To Know About Supervision
The New Supervisor
Telephone Skills / 56-59
Telesales
Debt Collection
Call Centre
General / Call To Order
Debt Collection on The Telephone
On The Receiving End
Call Centre Series Part 1 It’s Your Call
Call Centre Series Part 2 Really Angry Customers
Call Centre Series Part 3: Attitude Is Everything
Call Centre Series Part 4: The Outbound Call
Body Language Over The Phone
Making Every Call Count
Telephone Behaviour – Rules of Effective Communication
Telephone Excellence
Understanding Customer Diversity
Team Building/Leading
/ 59-62
Building The Perfect Team (Belbin)
Five Star Teamwork
High Performing Teams
Making Teams Work Brilliantly (Take Away Training)
Teams and Leaders
Team Leading
Team Spirit
Teamwork in Crisis – Miracle of Flight 232
Team Working
Together (session starter)
The Wild Dog In Your Business
Bad Fur Day – Session Starter
Time/Self management
/ 62-63
/ Making Time
Managing Time
Managing Yourself
The Paper Chase
Positive Time Skills
Training and Development
/ 63-65
Common Facilitation Mistakes
Getting The Most Out Of Training
Memories Are Made Of This
Prepare For Some Tips
10 Point Checklist Before Delivering Training
Ten Training Tips – John Townsend
You’ll Soon Get The Hang Of It!
Miscellaneous
/ 65
Defensive Driving - A Crash Course
Defensive Driving - Real, Real Life

8

MaST Visuals is a division of MaST Botswana (Pty) Limited • 7 Kgale Court •

Gaborone International Finance Park • P O Box 26001 • Game City • Gaborone •

Tel: 3973361 • Fax: 3975489 E-mail:

Visit our website www.mast.co.bw

Training Topic: Attendance At Work/Absenteeism

Wish You Were Here

A Line Manager’s Guide to Controlling Attendance At Work

Programme Running Time: 26 minutes

This training package is designed to enable managers and supervisors:

·  improve attendance in their departments, motivate and develop team working,

·  increase team effectiveness and productivity

·  treat employees sympathetically but fairly

Key Learning Points:

·  Identify underlying causes of non-attendance

·  Develop procedures for monitoring and controlling attendance

·  Learn how to deal with those who are frequently absent

·  Determine when specialist help may be needed to deal with an issue

Produced by: Industrial Society UK

Support material: guide

Target Audience: management and HR departments

Training Topic: Attitude/Accountability

The Baboon In Your Business (Lessons from The Wild Series)

Produced By:Learning Resources, LondoloziProductions, Spa Publications

Training Topic:Motivation / Attitude

Programme Style:Documentary

Video Running Time:12 Minutes

Target Audience:All Staff

Support Material:Guide, Workbook, Ohp

Product Code:LRLN-004

The concrete jungle - a desolate environment starved of nutrition and excitement. Does it have to be like that? If one works through the lessons in this absorbing local production from the Lessons from the Wild series based on the lifestyle of the Baboon, then the answer would definitely be "No"!. This programme will help learners realise that we humans need to learn how to put the important parts of life back into work.Through the cleverly woven narration and joyful, yet purposeful, antics of the Baboons, we are led to the realisation that life is about balance - a time for work, a time for contemplation, a time for helping others and a time to have fun. The message is clear - we must work or we'll starve, but when you know how to relax and enjoy each other's company, you'll attract a good team that willflow with positive energy, creativity, innovation, satisfaction and a sense of joy in whatever is being done.

Key Learning Points:
• Have fun, be positive • Be serious, think and plan for yourself • Help others, make their day • Innovate, think of new ways to solve old problems • Give recognition, people love it • Laugh with your team, build a spirit

The Best (UK Version)

Programme Running Time: 5 Minutes

Code: MEL073

This training programme is about overcoming obstacles through effort and self development. It shows British sportsmen and women at the peak of their profession.

In their chosen careers 'set your goals' and 'never give up' are the keys to success. And the message is equally relevant to the rest of us.

Key Learning Points:

·  Desire . . . Determination .. Dedication . . .

·  Drive . . . to be "The Best".

Programme Style: Commentary

Target Audience: All Staff

Produced By: Melrose in UK

The Blame Game

Programme Running Time: 10 Minutes

Code: CRV007

This animated video helps people to start finding solutions to problems, rather than blaming everyone and everything. It is about individual accountability, when both managers

and employees alike become personally accountable and responsible for their own behaviour and results, then everyone benefits. The future for everyone is brighter when

we act like owners rather than victims.

Personal Accountability means that I am:

1.  Proactive rather than reactive.

2.  Maintaining a high level of consciousness, focus and purpose.

3.  Taking responsibility for every choice, decision, and action without blaming or finding excuses.

4.  Fully accountable for all promises and commitments I make.

5.  Clear on what is and is not within my control and/or influence.

6.  Task-focused rather than focused on making myself look good.

7.  Results-focused rather than turf-protecting.

8.  Able to bounce back from defeat, setbacks or adversity and continue to move towards goals.

9.  Demonstrating commitment to facing reality, whether pleasant or unpleasant.

10.  A living example of personal accountability in action (rather than preaching and finger-wagging at others).

Programme Style: Animation

Target Audience: All Managers

Produced By: CorVision in USA

Support Material: Guide

Personal Accountability & The QBQ