Visiting Associate Professor of Operations Management/Management Science

Sanjeev K Bordoloi, Ph.D.

Visiting Associate Professor of Operations Management/Management Science

Office: Home:

Department of Business Administration 2403 W. Springfield Ave. # X-2

University of Illinois at Urbana-Champaign Champaign, IL 61821

Champaign, IL 61820 phone: 217/359-2241

phone: 217/333-6873 mobile: 757/208-6969

Teaching Interests

· Production/Operations Management (MBA and BBA core)

· Process Management – Business Process Improvement and Process Reengineering

· Supply Chain/Value Chain Management

· Service Management

· Decision Analysis

· Project and Contract Management

· Technology Management

· Entrepreneurship Opportunities in Service Industry

· Interdisciplinary Approach to Operations Management (Accounting, Marketing, Entrepreneurship, etc.)

· Operations Practicum (Interactive project work with local industries)

· Students in Free Enterprise (SIFE) as a specialty course

Research Interests

· Operations Management in the Service Economy

· Process Analysis & Design; Process Innovation & Reengineering

· Application of Operations Techniques in Health Care

· Call Center Operations and Customer Relations Management (CRM)

· Value Analysis leading to Supply Chain Management

· Service Operations in Hospitality – hotels & restaurants, entertainment, tourism, recreation/sports

· Knowledge Management: Management of Knowledge Stock and Organizational Learning

· Technology Management, including:

o Evaluation and Measurement of Flexibility, Adaptability and Efficiency in Manufacturing Systems

o Operations in Hi-Tech Industries

· Concurrent Management - Taking an Interdisciplinary Approach to Achieve Higher Productivity

· Accounting-Operations Interface.

· Theory of Constraints and its relations with Activity Based Costing

· Capital Budgeting - Capacity Planning and Facility Modernization

· Resource Scheduling in Project and Contract Management

Education

1998 Ph.D. Major: Operations Management

Graduate School of Business

The University of Texas at Austin Austin, Texas

1992 MBA (PGDBM) Major: Operations Management and Finance

Xavier Labour Relations Institute (XLRI) Jamshedpur, India

1987 Graduate Diploma in Steel Making

[Metallurgy, Electrical & Mechanical Engineering of Iron & Steel Making]

Jamshedpur Technical Institute, Tata Iron & Steel Co. (TISCO) Jamshedpur, India

1986 Bachelor of Technology Major: Electrical Engineering

Institute of Technology, BHU Varanasi, India

Employment History

Teaching:

University of Illinois at Urbana-Champaign (2006 – present):

Visiting Associate Professor

2006- Quantitative Analysis for Decisions (Executive MBA core, Part-time MBA core)

2006- Business Statistics (Executive MBA core)

2006- Simulation and Risk Analysis (MS-Tech core)

College of William & Mary, Williamsburg, Virginia (1998 – 2006):

Assistant Professor

1998-2006 Operations Planning (Executive MBA core)

1998-2004 Service Management (MBA elective)

1998-2004 Introduction to Operations Technology (BBA core)

1998-2005 Service Management (BBA elective)

Summer (3 times) Service Management (Evening MBA elective)

2004-2006 Entrepreneurship and Small Business Enterprises (MBA Module)

2000-2004 Independent Study (Second year MBA)

University of Alaska Fairbanks (1997-98):

Visiting Assistant Professor

Summer, '98 Techniques and Applications of Operations Management (MBA Elective)

Spring, ’98 Seminar in Production and Operations Management (MBA & MS elective)

Fall ‘97, Spring ‘98 Production and Operations Management (BBA core)

Fall, '97 Production and Operations Management (MBA core)

Spring, ‘98 Independent Study (Second year MBA)

University of Texas at Austin (1992-97):

Instructor

1995-97 Operations Management (BBA core)

1992-95 Teaching Assistant for several MBA level courses.

Tata Iron and Steel Co. Ltd.:

Executive Trainer

1989-1992 Project Management (Executive Development Programs)

1990-1992 Total Quality Management (Executive Development Programs)

Full Time Industry (total of 7 years):

1997 Applied Materials Inc. Austin, Texas

Special Consultant

(1) Simulated an assembly line using ProModel for productivity improvement and cycle time reduction.

(2) Designed a staffing policy for labor flexing and skill-based training program.

1995 Motorola Inc. Austin, Texas

Special Consultant

(1) Conducted a socio-economic analysis of the future of the Power-PC market.

(2) Facilitated a Manufacturing Enterprise Model for product-mix variations.

1986-92 Tata Iron and Steel Co. Ltd. Jamshedpur, India

(Winner of Franz Edelman Award, 1994)

Project Manager (last position)

Responsible for Formulation and Execution of Projects at various sites of Tata Steel, namely the Coke Ovens and the Blast Furnaces, with special emphasis on Engineering Consultancy, Project Management, Cost Control and Materials Management.

1985 Bhabha Atomic Research Center Bombay, India

Intern

Developed part of the microprocessor controlled temperature monitoring system for the reactor ‘Dhruva’.

Academic Honors

2001-05 Sam M. Walton Free Enterprise Fellow in recognition of my leadership in supporting Students In Free Enterprise (SIFE)

2004 Alfred Page Graduate Teaching Award, College of William & Mary.

2004 Outstanding Paper Award at Southeast DSI conference, Charleston.

2002 Summer Research Grant, the College of William and Mary.

2000,01,04 School of Business Summer Research Grant, the College of William and Mary.

1996, 97 Summer Graduate Fellowship, University of Texas at Austin.

1996 Eugene and Dora Bonham Memorial Fund, Graduate School of Business, University of Texas at Austin.

1992 Professor N Mukherjee Silver Jubilee Award for securing first position in Economics area in the MBA class of '92 at XLRI, Jamshedpur, India.

1992 Special recognition by Tata Steel, India, for completing the MBA among top three in class.

1986 “Institute Colour” for overall proficiency in academics and extra-curricular activities at Institute of Technology, Varanasi, India.

1986 Second position (with honors: GPA 9.5/10) in class of Electrical Engineering at Institute of Technology, Varanasi, India.

1980-86 National Merit Scholarship for securing 16th position in the state of Assam in High School (10th Grade) Leaving Certificate Examination, Assam Board, India.

Research Activities

Research Publications (* indicates peer-reviewed & refereed proceedings)

Bordoloi, SK and K Beach, "Improving Operational Efficiency in an Inner-City Emergency Department". Health Service Management Journal. (forthcoming) (50%)

Bordoloi, SK, "A Control Rule for Recruitment Planning in Knowledge-Intensive Engineering Consultancy". Journal of Productivity Analysis. Vol. 26, No. 2, 2006 (100%)

*Bordoloi, SK, “Operationalization of Flexibility in a Common Base” Proceedings of Decision Science Institute, November, 2005, p. 15721-27 (100%)

*Bordoloi, SK, PK Aggarwal, and T Tobin, “A DEA Framework for CRM Performance Evaluations” Proceedings of Decision Science Institute, November, 2004, p 1051-1057. (50%)

Bordoloi, SK, "Agent Recruitment Planning in Knowledge-Intensive Call Centers". Journal of Service Research (JSR). Vol. 6, No. 4, May, 2004, p 309-323. (100%)

*Bordoloi, SK and A Karkoon, "Does I.T. Investment Really Result In More Efficient CRM’s?" Proceedings of Southeast Decision Science Institute, Spring, 2004, p 107-110. (80%)

*Bordoloi, SK, "A Model for Scheduling Professional Tennis Players’ Itinerary ". Proceedings of Southeast Decision Science Institute, Spring, 2003, p 304-307. (100%)

Bordoloi, SK and H Matsuo, “Human Resource Planning in Knowledge-Intensive Operations: A Model for Learning with Stochastic Turnover.” European Journal of Operations Research (EJOR), Vol. 130, 2001, p 169-189. (80%)

Bordoloi, SK and EJ Weatherby, "Managerial Implications of Calculating Optimal Nurse Staffing Mix in Medical Units." Health Care Management Review (HCMR), Vol. 24, Number 4, Fall, 1999, p 35-44. (70%)

Bordoloi, SK, WW Cooper and H Matsuo, “Flexibility, Adaptability and Efficiency in Manufacturing Systems.” Journal of Production and Operations Management (POMS), Vol.8, Number 2, Summer, 1999, p 133-150. (80%)

*Bordoloi, SK, “Economic Implications of Flexibility and Efficiency in Manufacturing Systems.” Proceedings of Western Decision Science Institute, Spring, 1998. (100%)

Outstanding Paper Award (Voted by Reviewers):

Bordoloi, SK and A Karkoon, "Does I.T. Investment Really Result In More Efficient CRM’s?" Southeast Decision Science Institute (DSI) conference, Charleston, SC, Spring, 2004. (80%)

Invited Articles/Book Chapters/Trade Journals:

Bordoloi, SK, "Different Facets of Globalization". UJJIWAN, a publication of the Festival of Assam, India, 2005. (100%)

Bordoloi, SK, "As Tourism Industry Grows Globally, Does India See a Niche?" publication of the Winter Festival of Lions Club, Guwahati, India, 2005. (100%)

Bordoloi, SK, "The Human Side of Call Center Outsourcing to India". UJJIWAN, a publication of the Festival of Assam, India, 2004. (100%)

Bordoloi, SK, "Let’s Put a Smile on Our Customer’s Face". AIMPULSE – Annual Magazine of the Assam Institute of Management, Guwahati, India, 2003. (100%)

Bordoloi, SK, "The Invisible Cost of Service Quality – for Business Enterprises in Assam". UJJIWAN, a publication of the Festival of Assam, India, 2002. (100%)

Manuscripts under Second Review:

Bordoloi, SK and H Guerrero, "Design for Control: A New Perspective on Product Design". International Journal of Production Economics (IJPE). (65%)

Bordoloi, SK, PK Aggarwal, and T Tobin, “CRM Performance Evaluation in Knowledge Management Industry”. Journal of International Technology & Information System. (50%)

Work in Progress:

Bordoloi, SK, “Capacity Management in Hospitals” [Target – Decision Sciences]. (100%)

Bordoloi, SK, “Hey Coach, Is My Daughter Playing Too Much Tennis?” [Target – European Sport Management Quarterly] (100%)

Bordoloi, SK, PK Aggarwal, and T Tobin, “A Balanced Scorecard Approach to Evaluate the Knowledge Management Industry” [Target – Information Systems Research]. (50%)

Bordoloi, SK, and Fan, Guangyu, “Performance Evaluation in Financial Services Industry using Balanced Scorecard Technique” [Target – Decision Sciences]. (50%)

Bordoloi, SK, “Performance Evaluations of Tennis Players in the ATP and WTA circuit using DEA.” [Target – European Sports Management Quarterly]. (100%)

Working Papers:

Bordoloi, SK, “Formalization of Flexibility – A Common Base.” [Target – International Journal of Operations & Quantitative Management. (100%)

Bordoloi, SK, “Use of Sensitivity Analysis for Measuring Manufacturing Flexibility in Hi-Tech Industry.” [Target –Journal of Operations Management]. (100%)

Bordoloi, SK, WW Cooper and H Matsuo, “Formalization of Flexibility in Manufacturing.” Working paper, Management Department, University of Texas at Austin, 1998. (80%)

Bordoloi, SK, “Effect of Operations Parameters in Design of a New Cost Accounting System.” Working paper, Management Department, University of Texas at Austin, 1994. (100%)

Grant Received:

Bordoloi, SK, and William & Mary SIFE team: $20,000 grant for hosting a regional case competition (Duel in Colonial Capitol) funded by Take Charge America Inc. through University of Arizona – competition held in January, 2005.

Grant Proposals:

Bordoloi, SK, “Designing an Optimal Control Policy for Recruitment Planning in Knowledge-Intensive Service Operations subject to High Worker Turnover” – National Science Foundation (NSF) [status: first round comments received, to be resubmitted]

Bordoloi, SK, PK Aggarwal, and T Tobin, “Performance Metrics for CRM Evaluation – Operations, Customer-Service and Cyber Security” – KPMG and University of Illinois’ Business Measurement Research Program [status: not funded in first review, re-invited for future review]

Presentations at Professional Meetings:

Bordoloi, SK, “Comparison of Dissimilar Capacities in Hospitals" INFORMS, Pittsburgh, November, 2006 (100%)

Bordoloi, SK, “Operationalization of Flexibility in a Common Base" DSI, San Francisco, November, 2005 (100%)

Bordoloi, SK, “Service Capacity Management in Hospitals" DSI, San Francisco, November, 2005 (100%)

Bordoloi, SK, “A Comprehensive Framework for Manufacturing Flexibility" INFORMS, San Francisco, November, 2005 (100%)

Bordoloi, SK, PK Aggarwal, and T Tobin, “A DEA Framework for CRM Performance Evaluations" DSI, Boston, November, 2004. (50%)

Bordoloi, SK and K Beach, “Turning Chaos to Control in an Inner-City Emergency Department" DSI, Boston, November, 2004. (50%)

Bordoloi, SK, “Capacity Management in Health-Care" INFORMS, Denver, October, 2004. (100%)

Bordoloi, SK and A Karkoon, “Does I.T. Investment Really Result In More Efficient CRM’s?" Southeast DSI, Charleston, February, 2004. (70%)

Bordoloi, SK and A Karkoon, “Application of DEA for CRM Performance Evaluation” Decision Sciences Institute (DSI), Washington, DC, November, 2003. (100%)

Bordoloi, SK, “Performance Metrics for CRM Evaluation” INFORMS, Atlanta, October, 2003. (70%)

Bordoloi SK, “ERP Implementation and other Issues” Session Chair and Discussant, Southeast Decision Sciences Institute (DSI), Williamsburg, February, 2003. (100%)

Bordoloi SK, “A Model for Scheduling Professional Tennis Players' Itinerary” Southeast DSI, Williamsburg, February, 2003. (100%)

Bordoloi SK, “Hey Coach, Is My Daughter Playing Too Much Tennis?” INFORMS, San Jose, November, 2002. (100%)

Bordoloi SK, “Technician Recruitment Planning in Knowledge-Intensive Call Centers” INFORMS, Miami, November, 2001. (100%)

Bordoloi SK, “Supply Chain Agility” Session Chair and Discussant, Decision Sciences Institute (DSI), San Francisco, November, 2001. (100%)

Bordoloi SK, and H Matsuo, “Human Resource Planning in Knowledge-Intensive Operations with Stochastic Turnover” INFORMS, San Antonio, November, 2000. (80%)

Bordoloi, SK and H Guerrero, “Design for Control (DFC): A Formalization of A New Perspective” INFORMS, Salt Lake City, May, 2000. (70%)

Bordoloi, SK and EJ Weatherby, “Deriving an Optimal Staffing Mix in Healthcare Applications” INFORMS, Seattle, October, 1998. (70%)

Bordoloi SK, and H Matsuo, “Flexibility and Adaptability in Staffing Policies in Assembly Lines” INFORMS, Montreal, April, 1998. (80%)

Bordoloi SK, WW Cooper, and H Matsuo, “Flexibility, Adaptability & Efficiency in Production Planning” INFORMS, Dallas, October, 1997. (80%)

Bordoloi SK, WW Cooper, and H Matsuo, “Formalization of Flexibility” INFORMS, Atlanta, November, 1996. (80%)

Bordoloi, SK, “Cost of Flexibility in Manufacturing Systems” INFORMS, New Orleans. October, 1995. (100%)

Bordoloi, SK, and R Balachandar, “An Overview of Routing Algorithms for Computer Networks”, Students’ Convention, Computer Society of India (CSI), Bangalore, India, March 1986. (50%)

Achievements in Students in Free Enterprise (SIFE):

2001-05 Founded and Operated the William & Mary chapter of SIFE

2005 National Semifinalist in overall category

2005 National Champion in Case Competition – Duel in the Desert

2005 National Finalist in the following special competitions: (i) National Entrepreneurship Competition sponsored by Sam's Club, (ii) National Free Market Economics Competition sponsored by Aflac, (iii) National Business Ethics Competition sponsored by Campbell's

2005 Hosted Regional Case Competition – Duel in the Colonial Capitol

2004,05 Two-time Regional Champion, Washington DC Region.

2004 Third place, University of South Carolina Case Competition, sponsored by Take Charge America Inc.

2001-04 Four-time Finalist, National Entrepreneurial Assistance Special Competition, sponsored by the Kauffman Center for Entrepreneurial Leadership

2003 Second Runner-Up at Regional Competition

2002 Second place, National Special Competition on Best Use of the Internet Teaching Business Owners E-Commerce

2001 Second place, National Entrepreneurial Assistance Special Competition, sponsored by the Kauffman Center for Entrepreneurial Leadership

Cases Written/Prepared:

Several small cases used in my own classes – primary areas: Linear Programming, Capacity/ Demand Management, Service Strategy, Service Quality, Service Process Design, Bottleneck Management, Batch Sizing, Project Management, Waiting Line Management, Hospital Admittance Policy. (all 100%)

Article Review for Journals

· European Journal of Operation Research.

· Decision Sciences Institute.

· IIE Transactions.

· Production & Operations Management.

· International Journal of Flexible Manufacturing Systems.

· Management Science.

· Operations Research.

Business/Consulting Services:

· Executive Development seminars for Archer Daniels Midland, Decatur, Illinois