Verizon Service Order

Verizon Service Order

Status Error Messages

Service Order Status Error Messages

Incorporating the Verizon Error Messages for the Service Order Status LSOG 6 Request and Response Message Sets

Serving the former Bell Atlantic Regions in -CT, NY, MA, ME, NH, RI, VT, DC, DE, MD, NJ, PA, VA, and WV

Service Order Status

LSOG 6 v 6.12.0

Release Date: February 19, 2007

Publication Date: December 7, 2006

Notices

Disclaimer

The Format and Business Rules documentation is for general information purposes only. This documentation does not obligate Verizon to provide services in the manner described herein. Verizon reserves the right as its sole option to modify or revise the information contained in this Format and Business Rules documentation at any time without prior notice.

In addition to and without limitation of any other limitation of liability of Verizon or its affiliated companies set forth in an applicable contract or tariff, or elsewhere, in no event shall Verizon or its affiliated companies, or their agents, employees, directors, officers, representatives, or suppliers, be liable under contract, warranty, tort (including but not limited to the negligence of Verizon or its affiliates), or any other legal theory, for any incidental, consequential, special or indirect damages arising from or relating to this document or its contents, even if advised of the possibility of such damages.

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Change Log Summary _LSOG 6 v 6.12.0

NOTE: There are no new/changed/deleted error messages for the February 2007 Release

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Table of Contents

1.1 Installation Status Inquiry (ISR/ISA) 1

1.2 Service Order From SOP (SOR/SOT) 4

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1.1 Installation Status Inquiry (ISR/ISA) Service Order Status Error Messages

1.1 Installation Status Inquiry (ISR/ISA)

* Note: All of the 8xxx series and the WNAC error codes will be pre-pended by the Corresponding Message Type – ‘ISR’

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Release Date: February 19, 2007

Publication Date: December 7, 2006 7

1.2 Service Order From SOP (SOR/SOT) Service Order Status Error Messages

1.2 Service Order From SOP (SOR/SOT)

* Note: All of the 8000 series and the WNAC error codes will be pre-pended by the Corresponding Message Type- ‘SOR’

RESPC / RESPD / Notes /
HDR001 / Invalid File Header: Sender not in proper location or empty
HDR002 / Invalid File Header: Receiver not in proper location or empty
HDR003 / Invalid File Header: TimeStamp not in proper location or empty
HDR004 / Invalid File Header: MessageID not in proper location or empty
HDR005 / Invalid File Header: MessageType not in proper location or empty
HDR006 / Invalid File Header: TransactionType not in proper location or empty
HDR007 / Invalid File Header: TransactionVersion not in proper location or empty
HDR008 / Invalid File Header: StateOrProvince not in proper location or empty
HDR009 / Invalid File Header: TransactionActivity not in proper location or empty
HDR010 / Invalid File Header: CompanyCode not in proper location or empty
HDR011 / Invalid File Header: TypeOfService not in proper location or empty
HDR012 / Invalid File Header: CustomerType not in proper location or empty
HDR013 / Invalid File Header: HRECTag not in proper location or empty
HDR014 / Invalid File Header: Ack not in proper location or empty
HDR015 / Invalid File Header: MarketSegment not in proper location or empty
8001 / "Requested LSOG Version <value> is not supported. Please contact the Help Desk" / TransactionVersion tag in Header has an invalid value.
8002 / Field Name> has an invalid value for transaction <Trans_name>. / Valid Value Check
8003 / Field Name> must be <Alpha / numeric / AlphaNumeric/lower case Alpha/lower case AlphaNumeric/ a valid date (yyyymmdd)/ a valid time (hhmm) / a valid telephone number/a valid date-time (yyyymmddhhmm)/a valid time-time (hhmmhhmm) for transaction < Trans_name>. / Type Check
8004 / Field Name > must be of length <length> or less for transaction < Trans_name>. / Length Check
8005 / Field Name > must have a value for transaction < Trans_name>. / Required Field Check - tag exists but no value
8006 / Field Name > must have syntax <syntax> for transaction < Trans_name>. / Validation of Regular Expression – Pattern Matching
8007 / Field Name > has an invalid instance for transaction < Trans_name>. / Tag must have an allowable number of occurrences
8008 / Field Name > field is required but was not submitted for transaction < Trans_name>. / Required Field Check - tag does not exist
8009 / Field Name > is entered twice for transaction <Trans_name>. / Duplicate Tag Check
8010 / Group <Grp> is required but was not submitted for transaction <Trans_name>. / Required Group Check
8011 / Group <Grp> is not valid for transaction <Trans_name>. / Group is not valid for form
8012 / Group <Grp> has an invalid instance for transaction <Trans_name>. / Group must have an allowable number of occurrences
WNAC / Duplicate Message ID / MessageID should be unique to a request.
WNAC / Message Type invalid or empty / The MessageType should be valid, ex. ADR, ADI, DDA
SOR001 / Service Order(s) Number not found. / Service Order(s) Number not found in the Database. This error is returned by the Translator.
SOR001a / Service Order(s) for Billing Telephone Number provided not found. / Service Order(s) for Billing Telephone Number not found in the Database.
This error is returned by the Translator.
SOR001b / Service Order(s) for Purchase Order Number provided not found. / Service Order(s) for Purchase Order Number not found in the Database.
This error is returned by the Translator.
SOR002 / You are not Authorized to view this Service Order. / The Company Code entered does not match the AECN/RSID on the Service Order.
This error is returned by the Translator.
SOR003 / System unavailable, Please Call Help Desk. / This error is returned by the Translator.
SOR003 / System Error, Time Out, Please Call Help Desk / This error is returned by the Translator.
SOR0001 / Service Order Number Not Found / No Service Order Number was found in the Database or the SOR was not able to be accessed.
This error is returned by Metakey.
SOR0001 / Invalid Inquiry Criteria / Process SOR Contract
Invalid criteria entered on Service Order Inquiry Screen
This error is returned by Metakey.
SOR0001 / Order Not Found / SOID or BTN not found in SOPDOE
Return code ‘-4’ received
This error is returned by Metakey.
SOR0001 / No Orders Found / BTN not found in SOPDOE
Return code ‘-4’ received
This error is returned by Metakey.
SOR0001 / (returns a literal message from SOACS) / Retrieval by SOID or BTN.
Return code ‘-4’ received from SOACS
This error is returned by Metakey.
SOR0002 / You are not authorized to view this Service Order / The RSID entered in the ADM section of the message set did not match the RSID in SOP.
Result of request to view service order. The RSID/ECC did not match the RSID in the SOP
This error is returned by Metakey.
SOR0003 / System unavailable, please try later / SOP System is not available
Retrieval by SOID
Return code ‘-1’
SOACS System unavailable
OR
Retrieval by SOID or BTN.
Return code ‘-1’
SOPDOE System unavailable
This error is returned by Metakey.
SOR0003 / System Error: Time Out, Please Call Help Desk / this message is in SOACS Script
Retrieval by BTN
Return code ‘-2’
SOACS System Timed out
This error is returned by Metakey.
SOR0004 / System Error: Time Out, Please Call Help Desk / System Error Please call help desk.
Retrieval by SOID or BTN.
Return code ‘-2’ received.
SOPDOE System timed out
Or
Retrieval by SOID
Return code ‘-2’ received.
SOACS System timed out
This error is returned by Metakey.
SOR0005 / System Error, Please Call Help Desk / System Error Please call help desk.
Retrieval by SOID or BTN.
Return code ‘-3’ received
System error occurred
This error is returned by Metakey.
SOR0006 / System Unavailable, Please Call Help Desk / this message is in SOACS script
Retrieval by BTN
Return Code -1
SOACS System unavailable
This error is returned by Metakey.
SOR0007 / System Error, Please Call Help Desk / Retrieval by BTN
Transaction Return Code ‘-3’ received
SOACS System unavailable
This error is returned by Metakey.
SOR0010 / ECC not found in Table / ECC not found in RSID/ECC conversion table
This error is returned by Metakey.
SOR9404 / System Error. Please contact Help Desk / System Error. Contact Help Desk
2103 / Input file did not conform to EIF formatting / This error is returned by Metakey.
2104 / ICRI IS REQUIRED / This error is returned by Metakey.
2104 / IVAL IS REQUIRED / This error is returned by Metakey.
2104 / CC/RSID IS REQUIRED / This error is returned by Metakey.
2104 / SAST/STATE-CODE IS REQUIRED / This error is returned by Metakey.
2104 / TXNUM IS REQUIRED / This error is returned by Metakey.
2104 / D/TSENT IS REQUIRED / This error is returned by Metakey.
2104 / CUST_TYPE IS REQUIRED / This error is returned by Metakey.

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