Vacancy Title: Senior Sales & marketing Officer- Auki

Reports To (Position): Assistant Manager Malaita Region

Section/Department: Malaita Region – Auki

Employer Address: Solomon Telekom Company Limited

P.O Box 148, Honiara

Solomon Islands

Position Purpose: The Senior Sales Officer is responsible for mobile dealers, agents and business houses Top ups.

Number of position available: 1

What’s on Offer: An excellent remuneration package with performance incentives. A chance to join a dynamic growing company with strong career prospects.

Working Hour: 37.5 hours per week, with applicable benefits being calculated on those hours.

Future Prospects Descriptions: There is opportunity to grow, develop and expand with Our Telekom.

Application Contact Information: To submit an application for further information on the position, send your application via email, with the subject “Senior Finance Officer Auki” or by mail to the address noted below before or by 22/07/2016. You can also contact by phone on +677 30201.

“Senior Finance Officer Auki”

Head of Support Services

Solomon Telekom Company Limited

P.O Box 148

Honiara, Solomon Islands

Employer Description: Our Telekom is Solomon Islands Largest Telecommunications Network.

Vacancy Location: Auki Malaita Province

Competency Required (skills, knowledge & experience): At least 5 years work experience in Sales & Marketing, preferably in a supervisory level

· Answer queries in relation to our products & services

· Provide personalized assistance to the highest level & is willing to build a long term relationship with the customer

· A sound judgemental powers, ability to manage difficult customer situations, to respond to the needs of the customer, solicit feedback to improve service

· Liaise with agents daily on incurring problems with Telekom prepaid platforms & on the use of electronic recharge

· Ability to treat people with dignity & respect under all circumstances, instil trust in others besides upholding the values of the company

· Plan to prioritize on work tasks to ensure proper functioning of the department, the achievements & maintenance of agreed Customer Care levels & standards

· Ability to adapt change, meet the changing demands of the work environment, any delay or other unexpected demands

· Proficient with the use of Microsoft Office applications, Switch board operation, Internet, technological skills & adapt in the use of search tools, browsers & email features

· Have a friendly & courteous personality

· Proficient with the use of CIS.

· Solid Knowledge of Operations in a Telecommunication business environment.

· Exercise self-discipline & control with a strong Customer focussed approach.

· Demonstrate excellent customer care assistance at all level when on the phone or in direct contact

· Problem solving skills & ability to multi – task with a sense of urgency & process improvement experience

· Excellent marketing skills

· Have a good command of English reading, writing & in speech

· Be pro- active for improvement on services

· Receive & distribute information collected to internal departments in order to deal with market demand

· Acquire high level of communication in writing & in speech with staff and customers.

· Complete & perform all other duties that will be required by management.

· Manage & supervise direct reports

· Excellent communication and interpersonal skills.

· Team leader and team player.

· Have a tidy appearance and wear Telekom Uniform & Work ID at all working times.

· Hold a valid Driver’s License.

· Have an updated knowledge of products & prices

· Have a good & broad knowledge of the Company

· Pleasant & friendly mannerism

Accountabilities – Category:

Finance:

· Handling of cash, update record of revenue, sales, & stock when required on both Customer Care, Mobile recharges Sales & phone Service and provide report in time.

· Sale of recharge cards to dealers & agents are achieved within target

· Ensure that sales target that set our by the Assistant Malaita region are achieve

Customer:

· Build customers interest in the services & products offered by the Company

· Attend to customer needs, queries and issues and provide resolutions within a reasonable timeframe.

· Liaise with Assistant Manager Malaita region in addressing customer issues.

· Improve the image of the company through professionalism with the handling of customer complaints or requests through the appropriate department

Process:

· Support all company policies, goals and objectives.

· Identify and provide advice where necessary which regards to STLC safety regulation

· Liaise with Engineering, IS & Finance departments to resolve any issue in relation to electronic charge and improve processes

People:

· Responsible working together with Manager Malaita region in ensuring that target are achieve within the financial year

· Demonstrate team player and high collaboration within the team and also work with others in fridly, cooperative manner and inspire others coloborate

· Working with Manager Malaita Region in ensuring that performance is highly maintain in compliance with STCL Performance management policy

· Demonstrate a high commitment to STCL values and behaviours and comply to all set polices both within and outside the company

Performance Review: Our Telekom financial year begins on 1st April and through to 31st March. Employee individual objectives are set out by the employee and line manager at the beginning of a FY by filling up the STCL Individual Objectives Plan document. First Performance Review is done after 6 months, the mid-year review which is on September and the final review, the end year review is on March. Ongoing review and discussion is done on a monthly basis between employee and line manager throughout the year.

Qualifications Required: Have a tertiary level of education graduating with Diploma Business Administration or Equivalent

Personal Qualities: Friendly and outgoing personality, ability to work well as a team and also show their own initiative.

Closing Date: 22nd July 2016

Interview Start Date: TBC

Possible Start Date: TBC