Upon Completion of Chapter 17, the Student Should Be Able To

Upon completion of Chapter 17, the student should be able to:

1. Define industrial/organizational (I/O) psychology (Introduction to the Chapter).

2. Summarize the historical origins of I/O psychology in the workplace and the contributions of Scott, Taylor, and Munsterberg (Development of I/O Psychology).

3. Describe the importance of the following world events in the progression of I/O psychology: World War I, the General Electric Hawthorne study, World War II, and the Civil Rights Movement (Development in I/O Psychology).

4. Describe the process of recruitment and selection. Include job analysis and the selection of a field of candidates (Industrial Psychology).

5. Differentiate between structured and unstructured interviews, and describe the kinds of information an employer typically wants to know (Industrial Psychology).

6. Define organizational culture, and describe how an employee orientation can provide clues to this culture (Employee Training: Objectives and Methods).

7. Define performance evaluations, and describe how they are used and what makes them most effective. Differentiate between objective and subjective evaluation measures including the benefits and limitations of each. Describe the halo error (Evaluating Workers: Measuring Job Performance).

8. Define organizational psychology, and identify its four areas of focus (Organizational Psychology).

9. Define leadership. Describe the trait perspective of leadership, and list the traits associated with a charismatic leader (Leadership and Power: Why Are They Important?).

10. Describe the situational approach to leadership, and describe the three major styles of leaders according to this perspective (The Situational Approach).

11. Describe the functional approach to leadership, and compare and contrast the task-oriented leader with the relationship-oriented leader (The Functional Perspective).

12. Describe male/female differences in leadership (Gender & Cultural Diversity).

13. Describe French and Raven’s (1959) five bases of leader power (Leadership and Bases of Power).

14. Describe three worker motivation theories: goal setting, equity, and expectancy (Worker Motivation: Goal-Setting, Equity, and Expectancy).

15. Discuss the benefits to management and employees of worker job satisfaction, and discuss the factors that contribute to job satisfaction (Job Satisfaction: What Are the Important Factors?).

16. Describe the research findings regarding job satisfaction for psychotherapists (Job Satisfaction: What Are the Important Factors?).