Technical Writer/Editor

Shaun O’Brien

Technical Writer/Editor

PROFILE

Over Six years of progressive experience in writing, editing, and revising technical communications for environmental, engineering, and military industries. Over four years of experience and education in design, format, and layout of technical communications for overall readability.

EDUCATION

Arizona State University: 2012 – Present

· Bachelor of Science (BS), Technical Communication

Minor: Media Analysis

Arizona Western College: 2002 - 2007

· Associate of Arts (A.A.), General Studies

PROFESSIONAL EXPERIENCE

Vertex Resource Group Ltd., Scottsdale, AZ

Technical Writer, Environmental Services: November 2012 – Present

· Edit, write, and proofread all internal and external documents; such as proposals, environmental reports, cost estimates, memorandums, letters, SOPs, and resumes

· Create, maintain, and adhere to the company Style Guide for document creation and editing

· Assist Project Managers, Project Coordinators, District Managers, and Executives with document creation or editing

· Create and maintain template documents for company wide use for frequently written reports
Receive, review, and store analytical results from the laboratory

· Initiate the report writing process upon receipt of analytical results by creating report tables, appendices, and the report first draft

· Coordinate with field personnel, Project Managers, and Project Coordinators throughout the report writing process to ensure accuracy of data and report timelines to the client
Track the report writing process for timelines by constantly verifying the report status throughout various stages

· Edit the final draft of report for clarity prior to final release to the client

· Provide feedback and editing for social media elements for consistency and clarity

· Ensure that company personnel comply with the Style and Design guides to maintain consistency with company documents.

TRAX International Corporation, Yuma, AZ

Test Incident Report Coordinator, Combat Systems: July 2007 – November 2012

· Edit, rewrite, and proofread Test Incident Reports generated from testing performed on military equipment; reports reviewed and edited against the Army and Yuma Test Center style guidelines

· Adhere to the strict time deadline for each report’s final release.

· Coordinate with all test personnel to ensure accuracy of recorded test data.

· Revise released reports to include updates on continued test information.

· Oversea and monitor the ongoing testing of several active equipment tests and their reports.

· Administer training to data acquisition personnel on the process of drafting reports, report timeliness, and details in component logs.

· Coordinate with Project Managers, Test Engineers, and Government personnel regularly throughout testing.

· Participate in weekly team meetings to discuss ongoing and future testing

· Maintain a complex tracking system for the report writing process to ensure timeliness from report initiation to completion

· Record and document in great detail test specific data on equipment testing; record data in an equipment component log for the purpose of generating Test Incident Reports.

· Write the initial draft of Test Incident Reports for coordinator review in accordance with the Army and Yuma Test Center style guidelines.

· Track all services performed on test equipment and create/submit service forms that record amount, types, and components being serviced.

· Ensure as services, maintenance, or operations are being performed on test equipment that personnel comply with test environment regulations, equipment specifications, and procedures

· Coordinate with test personnel and report coordinators to ensure report timeliness and mission success.

Spherion, Yuma, AZ

Customer Service Representative: November 2004 – July 2007

· Answer inbound phone calls for an Arizona electric utility company.

· Assist customers with issues related to billing and credit arrangements.

· Assist co-workers with troubleshooting as a senior representative.

· Perform customer turn-off, transfer of service, and shut-off requests.

· Provide information to customers related to power outages, office locations, payment methods, and general questions related to electrical usage.

§ MEMBERSHIPS & CERTIFICATES

· Academic Dean’s List Certificate 2012-2013

· JPAS Current Eligibility SECRET Security Clearance