JOB OPENING
Effective July 17, 2014
SNAP is seeking a qualified individual for an Administrative Specialist position, to work in SNAP’s Financial Stability Department. This position is full time, temporary and open to all qualified individuals. Job Description is attached.
Interested applicants should submit a completed SNAP application, cover letter and resume to the SNAP Human Resources Department 3102 W. Ft George Wright Ave., Spokane, WA 99224. All applications must be at the SNAP Human Resources office by 4pm July 21, 2014 in order to be considered. SNAP employment applications are available at 3102 W. Ft George Wright, Spokane, WA 99224 or online at www.snapwa.org.
Starting salary for this position is $11.99 per hour
SNAP values diversity in its work force and is committed to Equal Opportunity and Affirmative Action.
EVERYBODY’S JOB DESCRIPTION
For all job applicants, please read before applying.
WHO WE ARE:
SNAP is Spokane County’s Community Action Agency. We are a donor-supported agency providing opportunities at the neighborhood level to help people reach their full potential. We strive to provide the best customer service to everyone we encounter and be ambassadors of our mission. We require all of our staff members to fulfill these commitments and want all potential employees to be aware of them prior to applying for a position with SNAP.
Our employees deserve the best co-workers possible.
WE HIRE PEOPLE WHO…..
ARE AMBASSADORS OF OUR MISSION, VISION AND VALUES
Mission: Connecting and providing access to resources which create opportunities, with dignity, for low income people.
Vision: Creating opportunities for people to strive towards their full potential.
Values: Community, respect and justice.
These statements apply not only to the people we serve but to our co-workers and partners and we serve as ambassadors of these statements regardless of where we are and who we are interacting with.
SUPPORT OUR EQUAL EMPLOYMENT OPPORTUNITY POLICY
We believe each person is unique and should be evaluated only by individual ability and merit of achievement. We will not hire or retain anyone who practices or permits prejudice, harassment or discrimination against people because of their race or color, national origin, age, sex, religion, disability, genetic information, sexual orientation, marital status, or veteran service status.
COMMIT TO QUALITY WORK AND EXCELLENT SERVICE
We value the people we serve and strive to meet their needs. We work collaboratively with other employees and partners. We eagerly seek ways to improve our work, both in quality and quantity. We maintain the confidentiality of those we serve at all times.
SHOW BELIEF IN TEAMWORK
We demonstrate teamwork by speaking positively about our co-workers, other programs and SNAP. We arrive on time, accept tasks for the good of the team, cooperate with leaders and support and help others in their work. We believe in being generous with compliments and “thank you’s”, and solving problems by focusing on the mission, vision and values.
YOU MAY BE ASKED QUESTIONS ABOUT THE ABOVE DURING THE INTERVIEW PROCESS.
If you feel comfortable that you fit the above requirements, please initial this document below and return it with your employment application.
SNAP
JOB DESCRIPTION
Position Title: Administrative Specialist Grade: 5
Core Area: Financial Stability Employee Type: Temp F/T
Department: All FLSA Status: Non-Exempt
Reports to: Women’s Business Center Manager EEO Class: 5 (Admin)
Position Summary: Provides administrative support for SNAP’s East Office, including reception, document preparation, recordkeeping, and bookkeeping duties. Provides excellent customer service to both internal and external customers. Provides services to ensure smooth operation of administrative functions.
Principle Duties and Responsibilities:
1. Performs variety of administrative and clerical duties including but not limited to answering phones and greeting office visitors, filing and record keeping, and assembling packets of information and materials.
2. Provides administrative support to the Women’s Business Center, greeting visitors, providing hospitality, giving tours, assisting visitors in finding information electronically and in library, intake and tracking of visitors.
3. Coordinates class schedules, meetings and meeting space.
4. Maintains accurate and inviting information on Financial Stability websites.
5. Responds to requests for information by providing general program information and/or referrals to appropriate agencies. Maintains accurate records of financial and social services and phone numbers for information and referral services.
6. Supports Development activities by tracking the course of applications and contracts, making sure they are signed off by the appropriate parties, preparing thank you letters, and performing related activities in a timely and accurate manner.
7. Processes incoming and outgoing correspondence, mail and packages on a timely basis.
8. Maintains accurate records of social services and phone numbers for information and referral services.
9. Maintains conference room(s) calendar.
10. Conducts office opening and/or closing activities, ensuring building security. Reports any security or maintenance issues to supervisor or building coordinator.
11. Helps ensure administrative offices are clean and neat, including conference room, copy room, break room, and kitchen. Reports maintenance issues and supply issues to designated staff.
12. Operates multi-line phone, fax machine, copy machine, and other office equipment.
13. Work with coworkers and volunteers to promote a positive, respectful and productive working environment, while protecting client confidentiality and dignity.
14. Within the stated context of the stated principle job duties, serve as an ambassador of SNAP’s mission and values.
15. Completes assigned projects and performs related duties as needed or as situation dictates and looks for opportunities to keep busy; cleaning, offering help to others etc…
16. Provides excellent customer service at all times as well as helps to grow the customer service culture within the agency. SNAP Worksource orientation.
Requirements:
Education and Experience
· Required: High school diploma or equivalent and at least three years experience in a clerical position, preferably in a social or financial service setting
· Preferred: High school diploma or equivalent and at least five years experience in a clerical position, preferably in a social or financial service setting
Knowledge, Skills, and Abilities
· Ability to empathize with and advocate for low-income households, and to maintain confidentiality with personal information
· General office skills, including working with multi-line phone system, computer operation, filing, adding machine and basic bookkeeping
· Excellent grammar and punctuation skills with the ability to edit for accuracy and presentation
· Strong communication and interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
· Computer proficiency with MS Office, database, Capsys, Sharepoint and desktop publishing applications required, with aptitude and ability to learn related technical skills
· Ability to follow directions and work effectively in an open, fast-paced, high-stress setting with frequent interruptions
· Good planning, organization and critical thinking skills, including ability to prioritize and communicate questions and concerns
· Ability to work independently, using initiative and judgment to resolve problems and ensure workflow is appropriately addressed in a timely manner
Training and Certifications
None.
Work Environment/Physical Activities:
Work is conducted in an office environment, in a front-desk location that can be highly stressful at times. Some lifting of office materials and deliveries may be requires. May deal with difficult people, sometimes in crisis situations.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Date Last Reviewed/Revised: 4/2011 Reviewed/Revised By: Boice
2/2014 Rodkey/Boice
7/2014 Rodkey