Ronald D. Viveiros
39 Burt Street Berkley, MA 02779-1006
Tel. 508-880-2735 Home
Tel. 508-685-7696 Cell
Executive Profile
Director of Information Technology – Production Operations Management
CIO/CTO Senior Executive
Disaster Recovery / Business Continuity
¨ Outstanding history of providing cutting edge technology, leadership, and 24 x 7 x 365
Global Support and Services to the company and customers.
¨ Skill set includes vendor negotiations, project management, excellent managerial skills, and
cross-functional team management.
¨ Technical knowledge includes a wide range of both software and hardware from past to
present state-of-the-art.
¨ Core areas of expertise include infrastructure, disaster recovery, providing enterprise solutions, budget planning, and leadership which have been developed over 30 years in progressively more challenging mandates at leading high tech and financial firms.
Career History
Director of Information Technology and Operations, Company Confidential, Providence, RI (04/04-Present)
Transportation company located in the greater Providence area, with 450 vehicles transporting 7x24x365.
Providing accurate data to the CEO to assist in determining the best possible direction the organization is to follow going ahead. I have been responsible for cost savings in the hundreds of thousands of dollars over the past few months alone. Responsible for the IT Department and infrastructure incorporating state of the art technology into the Data Center and the vehicles to provide better time tracking. Creating a Disaster Recovery plan, installing RF and bar-coding, documenting policies/procedures/SOP’s/SLA’s, and designing/building a Corporate Data Center.
Director of IT Infrastructure, Premier HealthCare Inc., Charlotte, NC (03/03-04/04)
Medical supply company and data warehouse for HIPAA confidential patient records with locations in Charlotte, Chicago, San Diego, & Washington D.C..
Mandate: To manage the conversion process of converting the IT environment from an outsourced agency to an in house IT department providing full support. Reports: direct – 5 [1 Network Manager, 1 UNIX Manager, 1 NT Manager, 1 Database Manager, 1 Storage and Backup]
indirect – 36 [Network, NT, UNIX, Storage & Backup, Telecommunications, & DB Administrators]
Key Achievements:
· Project managed the conversion from outsourced agency to in house IT Department.
· Provided 7x24x365 support for Informatics Systems and Informatics Department.
· Installed backup emergency generator for Data Center with no system downtime.
· Evaluate and correct areas for improvement within the IT Infrastructure.
· Provide technical writing of all policies and procedures (SLA’s & SOP’s).
· Hardening of the Corporate Data Center including support stringers in the floor, temperature and humidity monitoring and notification, water sensors under the floor, installation of cable management, ladder supports of the racks, security systems,
re-distribution of load to the PDU and UPS unit, proper temperature achievement.
· Creating a working Disaster Recovery plan.
· Creating and meeting SLA’s and SOP’s for the customer and client base.
· Project managed the installation of a backup emergency generator installation with no down time and no loss of productivity.
· Upgraded the telecommunications system.
· Responsible for the Networking, UNIX, NT, Database, and Storage & Backup Groups.
· Responsible for numerous employees and Data Centers at several nation wide locations.
· Responsible for maintenance contracts and a budget exceeding $50M.
Technical Consultant (Contract), Company Confidential, Boston, MA (12/01-03/03)
Dry and cold storage company with international locations and logistics capability all in-house.
Mandate: To design and construct a new Corporate Data Center for the Boston region and populate it with the servers that are scattered throughout the area. To create a Disaster Recovery location. To provide technical documentation on all the processes and procedures, and to project manage the implementation of RF in the warehouses and setting up on clients on EDI.
Key Achievements:
· Project managed implementation of RF in the warehouse to better track the product being shipped from the warehouse locations and provide more detailed information to the client.
· Provide technical writing of all policies and procedures.
· Designing and building a new Corporate Data Center for the Boston Region.
· Creating a working Disaster Recovery plan for the Boston Region.
· Working with numerous technical professionals from Australia, California, and Nevada to add customers onto EDI.
Director of Information Technology, MGM/CVC, Cranston, RI (04/00-12/01)
Manufacturer, wholesale distributor, and retailer of entertainment videos and accessories with 1200 employees at 48 locations worldwide.
Mandate: To create a Help Desk and provide global support of the infrastructure and all locations around the globe, to re-establish vendor relations, and to provide leadership in integrating corporate acquisitions. Reports: direct – 6 [3 Desktop Technicians, 1 Programmer / Software Developer, 2 Network Administrators];
indirect - 6
Key Achievements:
· Project managed implementation of RF in the warehouse to read bar codes, sku number, and quantity, to cross-reference current Item Master File for warehouse and store inventory and shipping.
· Project managed complete system roll out to 48 store locations including Dell registers, cash
drawers, scanners, Cognitive Solutions Barcode printers, and Datacap DataTranSL credit card machines.
· Created the IT Department Help Desk to better track user issues to provide more efficient response time and provide additional training when required.
· Re-established numerous vendor relations for both hardware and software needs.
· Provided 24 x 7 x 365 global support with 99% system availability.
Manager of Production Operations, NECX, Peabody, MA (06/98 – 04/00)
An electronic component exchange company with 1400 employees and having locations worldwide including Jerusalem, Israel, Jordan, Singapore, Amsterdam, Japan, and numerous US locations.
Mandate: To manage the Help Desk / Desktop Support Groups, Network Services, and Production Operations Department and provide global support of the infrastructure (replacing numerous outdated equipment) and systems support of all locations worldwide, to provide leadership in integrating corporate acquisitions, and to design, and construct the new Corporate Data Center. Reports: direct – 150 [2 Help Desk (Level 1) Technicians, 12 (Level 2) Desktop Technicians, 2 Senior (Level 3) Desktop Technicians, 1 Computer Operator, 68 Programmers / Software Developers, 4 Network Administrators, 4 Web Masters, 2 Exchange Administrators, 28 UNIX Administrators, 4 Novell Administrators, 20 NT Administrators, 3 Technical Consultants ]; indirect - 20
Key Achievements:
· Implemented corporate wide Change Control Process.
· Project managed the integration of corporate acquisitions into parent organizations Data Center.
· Project managed the separation of data and hardware of 2 individual organizations utilizing the same hardware/software, creating 2 separate Data Centers for 2 individual companies.
· Designed, built, and populated a 10,000 sq. ft. Corporate Data Center.
· Project managed the change from Exchange 4.0 to Win2K with Active Directory.
· Project managed a Novell to NT data migration.
· Project managed the implementation and training of Tivoli at a corporate wide level.
· Designed and implemented corporate wide Disaster Recovery / Business Continuity Plans.
· Project managed the development of custom software applications for e-commerce to allow for electronic component sales over the web.
· Created budget for 40M for all areas of the IT Department.
Manager of Production Operations, Genetics Institute, Cambridge, MA (06/93 - 06/98)
Pharmaceutical manufacturer with 3600 employees at 12 locations in Andover and 8 locations in Cambridge.
Mandate: To bring under the control of the Production Operations Department all computer related hardware throughout the company, to manage the Production Operations Department and provide global support of the infrastructure providing a minimum of 99% uptime, and to design, and construct 2 new Data Centers for the scientific community and 1 10,000 square foot Corporate Data Center. Reports: direct – 36 [2 GroupWise Administrators, 12 UNIX Administrators, 8 Novell Administrators, 10 NT Administrators, 4 Technical Consultants ]; indirect - 14
Key Achievements:
· Created budgets in excess of 20M for Production Operations Department.
· Designed and implemented corporate wide Disaster Recovery / Business Continuity Plans.
· Developed an Enterprise wide backup and recovery solution that was adopted as a company standard.
· Created policies, procedures, and documentation in compliance with FDA regulations.
· Created policies, procedures, and documentation in compliance with FDA regulations for validated systems and environments housing those systems.
· Project managed the change from GroupWise4 to GroupWise5.
· Co-Managed the project to internally rewire the LAN to include several other locations by running fiber under the public street. The Network backbone was all Cisco hardware.
· Design and built 3 new Data Centers, 2 for the scientific community designed to have a
system uptime of 100% utilizing industrial switching methods, numerous UPS units,
sophisticated environmental monitoring and controls, Cybex switches, and a backup
generator.
· Implemented corporate wide Change Control Process.
Manager Automated Services, Scudder Investments, Boston, MA (09/89 - 06/93)
A financial services firm with over 6000 employees and 200B in assets, offering a wide range of services
to the client community including mutual funds, stocks, and other investment opportunities.
Mandate: To support the Automated Services Department providing timely and accurate financial reporting data to the investment community 24 x 7 x 365, and maintaining the equipment for such purpose at 6 US locations. Reports: direct – 8 [8 Technical Engineers]; indirect - 4
Key Achievements:
· Created budgets in excess of 12M.
· Designed and implemented Disaster Recovery / Business Continuity Plans.
· Responsible for Data and Hardware Security.
· Provided 99% system available uptime for voice response servers.
· Implemented corporate wide Change Control Process.
CellularONE, Manager of Production Operations (1985 – 1989)
AT&T Communications, Computer Operations Coordinator (1980 – 1985)
Prime Computer Corporation, Computer Operations Supervisor (1974 – 1980)
Hardware/Software
SQL Server 2000, EDI, GenTran EDI, Tivoli, Citrix, WebLogic, JobTrac, VOIP, Border Manager, HTML, Sybase, Oracle, Progress, Siebel, Outlook 2000, Exchange 5.5, Active Directory, Visual Basic, Edify, C, Trend, Crystal Reports, Visio 2000, Projects 2000, Publisher 2000, Front Page 2000, Office Suite 2000, PeopleSoft, SCO UNIX, IBM AIX, HPUX, Linux, HP9000 Series Servers, Compaq Servers, DELL Servers, Edify, Windows 2000 Professional, Windows NT, Frame Relay, WAN/LAN, Raptor Firewall, Pix Firewall, Cisco Routers & Switches, IP Phone Systems, PBX, GoldMine, Toshiba Strategy Voice Mail System, What’s Up Gold, Remedy, SAP, RAS, VPN, EDI, VOIP, RF, OS, OS/2, Netware, Legato, Omni Back, Arc Serve, TCP/IP, GroupWise 5, Backup Exec, Veritas, Verisign, AS/400, OS/400, Great Plains, Solomon, ZENworks, Harvest, VAX7000, Filemark, Carts, VAX VMS 5.2, VAX6250, DEC6310, APPLE MAC, Prime 9950, 850, 750, Primos, Basic, IBM3083, 3081, 3090, 36, 38, VTAM, JES2, TSO, UCC1, 7, & 11, JCL, SAS, Resolve, Fortran, JIFE, MVS, SAR, Roscoe, VM, ADC2, Adabas, Jesmaster
Education / Training
Southeastern Massachusetts University, Dartmouth, MA - BS in Computer Science (1998)
Bristol Community College, Fall River, MA - Associates in Business Management (1977)
Bristol-Plymouth Technical Institute, Taunton, MA - Certificates in Programming (1975)
Project Management Windows NT
Unix & Shell Programming Exchange 5.5
Fortran Programming Active Directory
COBOL Programming FDA Documentation Writing
Numerous Professional Enhancement Seminars
Professional Affiliations
New England Disaster Recovery Information Exchange Charter Member (NEDRIX)