Respect for People Workshop Facilitator’s Guide

Intended Outcomes:

·  Learners will gain an understanding of the relation between respect in the workplace and safety (both psychological and physical).

·  Learners will understand their role in supporting Respect for People in the workplace.

·  Learners will have tools to proactively discuss and build Respectful Workplaces.

·  Learners will develop and enhance skills to foster productive resolution to conflict.

Slides / Agenda Item / Learning Outcome(s) / Activities / Resources
Pre-Reading / “Why Rude Behavior Matters for Patient Safety”
Pre-Reading / Respectful Workplace Policy
Pre-Thinking / Participants will consider a recent conflict in the workplace (their own or others’) and come prepared to discuss with co-learners
Introduction
1 - 2 / Introduction of Agenda, concepts for workshop
Part 1 / Debrief Pre-Reading
4 / Discussion of articles / Participants will understand the connections between and importance of the connections between respect, safety and continuous improvement. / Small groups: Ask participants “What connections are you making between Respect for People and:
·  Health Equity
·  Diversity
·  Safety
·  Etc.
Large group debrief
5 / SCARF Exploration / Large group, ask for insights participants have had from the e-learning related to the neuroscience of respect
6 / SCARF Discussion / Leaders apply SCARF concepts to real life situations / With the story of conflict that the participants were thinking about ahead of time, have them complete the handout and then discuss with a partner.
Large group debrief / #1. SCARF and Respect Worksheet
Part 2 / The Leader’s Role
8 - 10 / Examining what we each bring to conflict / ·  Follow slide notes
·  Ask for their connections to Lead Self Module (ladder of inference, learner/judger, e.g.)
11 - 13 / Frameworks for conflict / Follow slide notes
Encourage large group conversation, specifically:
·  What do you notice in your area?
·  When/how do you choose to intervene?
·  What types of interventions do you use?
Part 3 / Tools to Support Respectful Workplace
14 - 15 / Respect for People / Distribute the R4P Document, small group discussion as per notes in PP / #2. Respect for People Document
16 / R4P at Huddles / Ask for thoughts or questions they had related to these tools from the e-learning / #3. Introducing the R4P Behaviors Document
Team Assessment Work Standard
Part 4 / Addressing Conflict
17 / Addressing Conflict
18 - 19 / Impact / Perception
AND
SIP / ·  Introduce the concept
·  Share a story of a personal situation
·  Ask for questions, insights / Good place for leader’s story
20 - 21 / Basics of Conflict Facilitation
Formal / Informal approaches / ·  Distribute handout
·  Large group conversation / questions / #4 Work Standard for Conflict Facilitation – Process Basics for Leaders
22 / Who ya gonna call? / Explain that an OLL consultant can be assigned to assist leaders working through real life scenarios
23 / Scenarios / ·  Follow instructions on the slide / #5 Scenarios
24 / Session Evaluation / ·  Follow instructions on the slide