Anna Michaud

( (860) 218-9877 *

SALES

Qualifications Profile

Highly self-motivated and results-driven sales professional with more than 20 years providing in administrative, sales, and customer service. Detail-oriented, analytical and methodical with insightful critical thinking to resolve work issues even under stressful work conditions. Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments. Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks with or without supervision. Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues.

Key Expertise

•  Sales Operations

•  Business Development

•  Territory Sales Administration

•  Multiple Account Management

•  Customer Service Administration

•  Customer Relationship Management

•  Service Quality Management

•  Sales Promotions & Event Management

•  Community & Public Relations

•  Marketing Communications

•  Traditional & Online Advertising

•  Policies & Regulatory Compliance (Safety, Dept. of Transportation)

•  Staff & Office Administration

•  Records & Document Management

•  MS Office (Word, Excel, PowerPoint, Access, & Outlook)

•  Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

Sales &Customer Service

Conduct direct phone sales in following-up on leads. Leverage strong business networking to generate sales leads. Provide complete product presentation to prospective clients. Customize insurance products and harness interpersonal communication skills to close deals. Generate sales leads for the Transportation Industry factoring accounts. Generate sales for products compliant with Federal Motor Safety Administration Safety Administration regulations. Develop and maintain current and prospective client base by ensuring consistent and open communications with customers in educating them about new products and services available.

Office & Staff Administration

Harness vast knowledge of Federal Motor Carrier Safety Administration safety regulations. Provide general office and staff administration in managing daily office operations. Conduct supplies inventory management payroll administration, office bookkeeping, and front-desk customer service. Train and coach new hires in bringing them up to speed in delivering expected sales performance.

Account Management & Relationship Building

Manage multiple accounts of outstanding customers, building their trust and addressing complaints or issues expeditiously with win-win solutions to ensure repeat business and brand loyalty. Attend trade exhibits, community events, and socio/political gathers to develop wide business networks to create a pool of potential clients.

Work History

1&Done Agency, LLC South Glastonbury, CT

Commercial Insurance Sales Executive - Transportation Industry Jan 2014 – Present

Foley Carrier Services. LLC Hartford, CT

Transportation Factoring and Compliance Sales Executive Feb 2010 – Jan 2014

Marquis Masonry, LLC East Hampton, CT

Assistant Office Manager Oct 2008 – Jan 2010

Sovernet Communications Bellows Falls, VT

Sales and Customer Service Representative Oct 2000 – Jul 2008

Education & Credentials

Professional Training & Certifications

Currently have Property & Casualty Insurance License in the state of Massachusetts