Proposal Format and Response Form

Proposal Format and Response Form
Annexure H
Proposal Format and Response Form
For
Attachment V7
Relationship Management Services Tower
For
Transnet

Transnet Confidential Information

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Proposal Format and Response Form

Table of Contents

1.0 Relationship Management Services 3

1.1 Relationship Management Requirements Acceptance and Exceptions 3

1.1.1 Relationship Management Continuous Service Improvement Plan Acceptance and Exceptions 3

1.1.2 Relationship Co-Management Model and Roles and Responsibilities Acceptance and Exceptions 4

1.1.3 Relationship Management Service Level Requirements Acceptance and Exceptions 4

1.2 Service Provider Additional Comments relative to service provisioning for Attachment V7 Relationship Management Services 5

2.0 Details on Service Provider Proposed Solution 6

List of Tables

Table 1. Relationship Management Requirements Issues 3

Table 2. Relationship Management Continuous Service Improvement Plan Issues 3

Table 3. Relationship Co-Management Model and Roles and Responsibilities Issues 4

Table 4. Relationship Management Service Level Requirements Issues 4

Transnet Confidential Information

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Proposal Format and Response Form

1.0  Relationship Management Services

1.1  Relationship Management Requirements Acceptance and Exceptions

Instructions to Service Providers: Unless specifically noted in the appropriate tables below, Service Provider agrees to perform the services (as outlined within Attachment V7 Relationship Management Services Section 2). The roles and responsibilities as detailed in Attachment V7 Relationship Management Services Section 3 at the defined service levels (as outlined within Attachment V7 Relationship Management, Section 4). Section 3 is not considered to be all-inclusive. Service Provider shall clearly indicate in the tables below if it does not accept the requirements defined in Attachment V7 Relationship Management Services Sections 2, 3 and 4. Transnet considers the Service Provider to agree to all Attachment V7 Relationship Management Services Section 2, 3 and 4 requirements unless identified herein. Service Provider should add rows to the tables below as necessary. Absence of issues will constitute agreement for those items not herein addressed, and will be off the table for further negotiation.

Check - Service Provider agrees with Attachment V7 Relationship Management Requirements, Section 2, except for the elements listed in the table below.

Table 1.  Relationship Management Requirements Issues

Relationship Management Requirements Issues
ITEM # / REFERENCE # / ISSUE / SERVICE PROVIDER PROPOSED
SOLUTION/RATIONALE
1. 
2. 
3. 
4. 
5. 
End of Table

1.1.1  Relationship Management Continuous Service Improvement Plan Acceptance and Exceptions

Check - Service Provider agrees with Attachment V7 Relationship Management Services, Section 3.1, except for the elements listed in the table below.

Table 2.  Relationship Management Continuous Service Improvement Plan Issues

Relationship Management Continuous Service Improvement Plan Issues /
ITEM # / Service Category # / Service Entity / ISSUE / SERVICE PROVIDER PROPOSED
SOLUTION/RATIONALE /
1. 
2. 
3. 
4. 
5. 
End of Table

1.1.2  Relationship Co-Management Model and Roles and Responsibilities Acceptance and Exceptions

Check - Service Provider agrees with Attachment V7 Relationship Management Services, Section 3.2 & 3.3, except for the elements listed in the table below.

Table 3.  Relationship Co-Management Model and Roles and Responsibilities Issues

Relationship Co-Management Model and Roles and Responsibilities Issues /
ITEM # / Service Category # / Service Entity / ISSUE / SERVICE PROVIDER PROPOSED
SOLUTION/RATIONALE /
1. 
2. 
3. 
4. 
5. 
End of Table

1.1.3  Relationship Management Service Level Requirements Acceptance and Exceptions

Check - Service Provider agrees with Attachment V7 Relationship Management Services, Section 4, except for the elements listed in the table below.

Table 4.  Relationship Management Service Level Requirements Issues

Relationship Management Service Level Requirements Issues /
ITEM # / Table # / ISSUE / SERVICE PROVIDER PROPOSED
SOLUTION/RATIONALE /
1. 
2. 
3. 
4. 
5. 
End of Table

1.2  Service Provider Additional Comments relative to service provisioning for Attachment V7 Relationship Management Services

Response

2.0  Details on Service Provider Proposed Solution

Instructions to Service Providers: Transnet expects that the Service Provider will provide additional information to further clarify its proposed solution and elucidate the benefits to Transnet.

Response

Transnet Confidential Information

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