Position Title: Retail Manager

Caruso Affiliated

Job Description

Employee Name:

Reports To: General Manager

Department:

Type: Salary

Position Summary:

Full time management position with responsibilities for overseeing the day-to-day operations of the center, with specific focus on tenant relations, guest relations, implementation of the specialty-leasing program, all contracts, budgeting, collections and expense control. The Retail Manager is primarily responsible for building and maintaining positive relationships with our Retail Customers and our guests.

Specific Duties and Responsibilities (Essential Job Functions):

· Meet regularly with retailers to discuss sales, identify trends, communicate events and promotions, discuss upcoming initiatives, and provide assistance. Such meetings will be documented on the designated CRM database.

· Manage new “Enhancing Customer (Tenant) Relations” initiative, to help solidify Caruso Affiliated as the Landlord of choice for our retail customers. Identify additional initiatives to assist in Enhancing the Customer (Tenant) experience on our properties.

· Work closely with Marketing Department on all marketing initiatives.

· Assist with the preparation of the annual budget.

· Expense control including negotiating contracts, authorizing expenditures, reviewing monthly profit and loss statements.

· Maintain a responsive open-line of communication with tenants including handling tenant complaints, lease enforcement and preparation of amendments.

· Responsible for contract services and performance management including negotiation, renewals, supervision and termination.

· Assists with collections of monthly receivables as requested by the General Manager.

· Maintain annual accounts receivable balance of .05% of billing or below.

· Inspects the interior/exterior of the building on a daily basis and follows up on any deficiencies noted.

· Oversees general office operations.

· Maintains liaison with various city departments on building and safety issues.

· Handles customer complaints.

· Active involvement with the surrounding community.

· Attends weekly staff meetings.

· Co-ordinates any marketing-related requests with appropriate operational departments.

Knowledge / Skills required by the Job:

· Thorough knowledge of the operations of a shopping center including conformance to budget standards and the day-to-day operation of maintenance security and housekeeping functions.

· Ability to communicate effectively with tenants, vendors, employees and managers regarding center operations or personnel issues to ensure the smooth operation of the center.

· Ability to work a rotating schedule during the hours the center is operating.

· Ability to analyze budget numbers for conformance to budgetary guidelines.

· Ability to monitor and develop subordinates to ensure the smooth operation of the center.

· Must be able to inspect the property on a daily basis.

· Must be able to cope with shifting priorities difficult situations and deadlines.

· Must be able to respond to the property 7 days a week, 24 hours an day to handle emergencies.

· Must be highly organized.

Qualifications:

· A.A. B.A. or B.S. 3 year degree or equivalent.

· Prior management or retail experience.

· Excellent communication skills - verbal and written.

Environment: Center Management Office

Physical Requirements:

· Standing up to 8 hours a day

· Walking up to 8 hours a day

· Sitting

· Stooping

· Lifting and carrying up to 35 pounds for at least 15 minutes at a time

· Using a telephone

· Communicating verbally in person and on the telephone

· Bending up to 4 hours a day

· Working outdoors up to 8 hours a day

· Ability to climb ladders and stairs

· Ability to use a computer

· Ability to multi task

Signatures:

Manager: Date:

Employee: Date: