Performance Work Statement (PWS)
The United States Marine Corps
Management and Operations Services for the
Consolidated Storage Program (CSP)
Facilities
05 December 2016
Page 1 of 65
Vision Statement 4
1 Introduction 4
1.1 Mission 4
1.2 Background 4
1.3 Scope 5
2 General Requirements 6
2.1 Non-Personal Services 6
2.2 Business Relations 7
2.3 Contract Administration and Management 8
2.3.1 Contract Management 8
2.3.2 Contract Administration 9
2.3.3 Personnel Administration 12
2.4 Subcontract Management 15
2.5 Contractor Personnel, Disciplines, and Specialties 15
2.6 Location and Hours of Work 18
2.7 Travel / Temporary Duty (TDY) 21
3 Performance Requirements 21
3.1 Manage and support facility operations for Individual Issue Facilities (IIF). 22
3.2 Manage and support facility operations for Unit Issue Facilities (UIF). 36
4 Special Requirements 50
4.1 Security and Safety 50
4.1.1 Security 50
4.1.2 Safety 52
4.2 Transition 53
4.3 Government Furnished Materials 57
4.4 Environmental Requirements 57
4.5 Applicable Directives 58
4.6 Quality 59
4.6.1 Quality Control 60
4.6.2 Quality Assurance Surveillance Plan (QASP) 60
5 Deliverables 60
6 Related Documents (Performance Requirements Summary) 62
Attachment # / Attachment Listing DescriptionAttachment 1A-1B / Government Serviceability Standards
Attachment 2 / CSP Facilities and Work Stations
Attachment 3 / CSP Equipment Table
Attachment 4 / Deleted
Attachment 5 / Deleted
Attachment 6 / Deleted
Attachment 7 / CSP Acronyms
Attachment 8 / List of Government Furnished Equipment/Property (8A/8B)
Attachment 9 / CSP Applicable Documents
Attachment 10 / Phase-In Plan of Action & Milestones (POA&M) Requirements
Attachment 11 / Product Quality Deficiency Report (PQDR) Program Standard Procedures
Attachment 12 / Supply Discrepancy Report (SDR) Guidance
Attachment 13 / Recommended Duties and Responsibilities
Attachment 14 / CSP Workload Estimates
Attachment 15 / National Capital Region (NCR) Class Size and Processing Time
Attachment 16 / Mission Essential Contractor Services
Attachment 17 / Deliverables Schedule
Attachment 18 / MARFORSOC SPEAR 10-20 Laundry/Repair List
Attachment 19 / SPEAR Business Rules
Attachment 20 / MARFORSOC GFE
Attachment 21A / PCU Sizing Data
Attachment 21B / SPEAR Measurements (MARFORSOC)
Attachment 22 / SPEAR User Manual
Attachment 23 / MARFORSOC Serialized items
Exhibit A / DD Form 1423, Contract Data Requirements List (CDRLs)
Page 1 of 65
Performance Work Statement (PWS)
The United States Marine Corps Consolidated Storage Program (CSP)
Vision Statement
Become the Department of Defense’s most trusted resource for USMC Enterprise support, total asset management, and total asset visibility through the Consolidated Storage Program.
1 Introduction
This is a performance work statement for a non-personal services contract to provide Management and Operations Services for the Consolidated Storage Program (CSP) for the United States Marine Corps. The purpose of this contract is to award a single contract for the operation and management of the Marine Corps CSP worldwide network facilities and to maintain total asset visibility utilizing the Government-Owned Defense Property Accountability System Warehouse Module (DPAS-WM).
1.1 Mission
The mission of the CSP is to provide USMC personnel and authorized customers with exceptional service through facilities from which to efficiently acquire and/or turn in serviceable items of equipment. This service includes, but is not limited to: item management, accountability, Total Asset Visibility, warehousing, inventory management and lifecycle management of equipment.
1.2 Background
The individual and unit clothing and equipment that CSP customers utilize originate from the Individual Issue Facilities (IIFs), the Unit Issue Facilities (UIFs), presently operating with over 50 facilities at approximately 21 geographic locations worldwide (Attachment 2). The CSP is successfully supporting Marine Forces with commodities of equipment: ICCE, STAP, CBRN-D equipment, and SWS&CN. These commodities are managed through the IIFs and UIFs to meet the customers’ needs.
The primary stakeholders of the CSP include, but are not limited to: the Marine Operating Forces (OPFORs), Training and Education Command (TECOM), Marine Corps Systems Command (MARCORSYSCOM), Marine Corps Logistics Command (MARCORLOGCOM), Marine Forces Special Operations Command (MARFORSOC), School of Infantry - East/West (SOI-E/W), Marine Forces Command (MARFORCOM/MARFOREUR/AFRICOM), Marine Corps Recruit Depots (MCRDs), Field Medical Battalion, Navy Expeditionary Combat Command (NECC), Navy Logistics Institute (NLI), and others as directed by CSP PMO or MARCORLOGCOM. The CSP has submitted a request for growth via the POM that would allow these stakeholders to align with the CSP. This alignment would require funding by the support program (stakeholder), if approved.
1.3 Scope
Marine Corps Logistics Command is contracting for logistics services to manage, support, and operate the Marine Corps CSP network. These efforts include overall coordination, streamlining, and supervision of operations within the Individual Issue Facilities (IIF) and Unit Issue Facilities (UIF) to include: Individual Combat Clothing and Equipment (ICCE); Chemical, Biological, Radiological, and Nuclear Defense (CBRN-D) equipment; Special Training Allowance Pool (STAP); Soft-Walled Shelters and Camouflage Netting (SWS&CN); Non-Destructive Test Equipment Armor Inspection System (NDTE-AIS) for Ballistic Plates; and the Barstow Distribution Center. These services are provided to the Marine Operating Forces, Sailors, and other authorized personnel. Other authorized personnel include Government civilian employees, Contractor personnel, Individual Augmentees (IAs), and Individual Ready Reserves. All authorized personnel shall henceforth be referred to as "customers”. All customers shall be served in a professional, courteous, and timely manner as directed.
The scope of this PWS is to acquire integrated, performance-based logistics services to support the CSP as directed by the government, as set forth in the deliverables listed below as part of the IIF and UIF, and must be audit ready IAW FIAR requirements. Section 3 of this PWS details the requirements of the Contractor deliverables listed below.
· Customer Service
· Issue
· Receipt
· Storage
· Exchange
· Recovery
· Efficient operation of the Government Owned CSP Defense Property Accountability System (DPAS-WM)
· Receipt, recording, and management of newly fielded material through DPAS-WM
· Total Asset Visibility through DPAS-WM
· Equipment Readiness and Reporting
· Laundry
· Sewing/Repair
· Maintenance
· Disposal
· Inventory Management and Accountability
· Shelf Life Management
· Warranty Management
· Reporting
· Lot Number Control
· Surge
· Replenishment Requisition Status
· Publication Management
· Forecasting
· Serial Number Accountability
· Inventory Repositioning - Cross Leveling
· Handle and process hazardous materials (HAZMAT)
· Distribution functions
· Kitting and Assembly
· Equipment repair
2 General Requirements
The period of performance shall be for one Base Year and four 1-year options, for a total of five years.
The CSP management support and facilities operations encompass the Individual Issue Facilities (IIF) and Unit Issue Facilities (UIF). The IIF and UIF operations consists of distribution (including Barstow Distribution Center), recovery, warehousing, organizational maintenance, plate testing (NDTE), asset and inventory management including; visibility, accountability, replenishment and replacement, laundry and repair, and shelf-life management.
The CSP is centrally managed at the enterprise level by the CSP Program Management Office (PMO) and supported by the Contracting Officer (KO). Both the KO and the CSP PMO are under the Marine Corps Logistics Command (MARCORLOGCOM) located at the Marine Corps Logistics Base (MCLB), Albany, GA. This arrangement provides contract management and program oversight, while allowing the Contractor reasonable flexibility in meeting CSP requirements under this contract.
The Contractor shall provide qualified personnel, equipment, supplies, regional transportation, tools, material handling equipment (MHE), materials, supervision, training, integrated logistical support, technical and analytical support, and supply chain and program management necessary to perform Management and Operations services for the CSP as defined in this PWS, with the exception of those items specified as Government Furnished Equipment (GFE), Government Furnished Property (GFP), Government Furnished Services (GFS), Government Furnished Material (GFM), and Government Furnished Information (GFI).
The Contractor shall support requirements delineated by HQMC, as managed by CSP PMO, to comply with the Financial Improvement and Audit Readiness (FIAR) program. This includes inventory management and documentation support to meet the Commandant of the Marine Corps’ Warning Order for FIAR Existence and Completeness (E&C) for military equipment.
Deliverable. The Contractor is expected to deliver commodities to the CSP customers (paragraph 1.3) as prescribed in this PWS, utilizing the guidelines specified in Section 3 of the PWS and the PRS, and based on the standards listed in the QASP.
2.1 Non-Personal Services
The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.
2.2 Business Relations
The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.
The Contractor shall provide all personnel, equipment, supplies, regional transportation, tools, material handling equipment, materials, supervision, training, information support, integrated logistical support, technical and analytical support, and supply chain management necessary to perform Management and Operations services for the CSP as defined in this PWS, with the exception of those items specified as Government Furnished Equipment (GFE), Government Furnished Property (GFP), Government Furnished Services (GFS), and Government Furnished Information (GFI).
As directed by the government, the Contractor shall provide a definitive management process to ensure full and continuous operational readiness at each CSP location; ensuring sufficient quantities of stored serviceable CSP equipment are available for issue to meet CSP customers’ requirements. Facilities and work stations may be found in Attachment 2. Workload estimates may be found under Attachments 14 & 15.
The Contractors Program Manager (PM) shall be the CSP PMOs point of contact on all contract performance issues.
The Contractors PM shall have the full authority and responsibility to ensure that the Contractor meets schedule, cost, and quality performance requirements
Contractor personnel shall be appropriately dressed for their environment (e.g., safety or professional). At no time will personnel be allowed to work in inappropriate shorts/skirts (cut-offs or too short), PT gear, wear hats or clothing that display pictures or words that are offensive in nature, or clothing that is worn in an offensive manner (e.g., sagging, vulgar), or piercings that affect safety.
As most contractor personnel interact with customers, contractor personnel shall be professional in their attitudes, their behavior, and their language. Being offensive toward individuals based on race, ethnicity, religion, gender, etc. will not be tolerated.
Contractor/Government Relationships
The relationship of the Contractor and the Marine Corps shall, at all times, be that of an independent Contractor. The Contractor shall have exclusive supervisory authority and responsibility over their employees. The Government will manage the contract, but will not exert control or supervision over Contractor employees.
2.3 Contract Administration and Management
The following subsections specify requirements for contract, management, and personnel administration. The Government will award a combination Firm-Fixed Price (94% of the contract value) and Cost type (6% of the contract value) requirements type contract.
2.3.1 Contract Management
The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at the CSP Program Management Office and the contractor's corporate offices.
Structure CSP Network
The CSP network is comprised of the following elements: the CSP PMO, the Contractor, and the CSP facilities (IIFs and UIFs).
CSP PMO
The CSP PMO is the focal point for all CSP equipment-related functions, including: CSP network contract management, requisitioning, and management reporting across the CSP Enterprise. The CSP PMO is a Government entity located at Marine Corps Logistics Command aboard the Marine Corps Logistics Base (MCLB) Albany, GA. Located at the CSP PMO are the CSP Director, Deputy Director, Operations Officer, Business Manager, DPAS-WM Project Officer, and the Contracting Officer (contracting department). The CSP PMO also has Government representatives and Contracting Officer Representative (COR) operating as Logistics Management Specialists (LMS) located at Camp Lejeune, NC, and Camp Pendleton, CA.
Contractor
The Contractor is the contracted entity, as duly authorized by the Contracting Officer (KO), who provides support services to the customers under CSP PMO cognizance.
CSP Facilities
The CSP facilities are comprised of warehousing, maintenance, and distribution systems functioning through IIFs, UIFs, and the Distribution Center. The Contractor provides Program Management support and facility operations encompassing individual and unit bulk issue, recovery, warehousing, organizational maintenance, laundry and repairs, asset and inventory management, including visibility, accountability, replenishment and replacement, and shelf-life management within the CSP network in support of the CSP PMO.
CSP Program Management Approach
The MARCORLOGCOM manages the CSP with the Government PMO located in Albany, GA. As part of the CSP PMO, MARCORLOGCOM has logistics program representatives located regionally: East coast (Camp Lejeune, NC), West coast (Camp Pendleton, CA), Iwakuni and Okinawa, And Kaneohe Bay, HI.
Since there are over 50 facilities in approximately 21 geographical locations (Attachment 2), the assignment of a Technical Representatives to assist the COR is crucial for support the MARFOR/OPFORs. Liaison between MARFOR/OPFORs and the COR is crucial for the satisfaction of customer requirements, which differ for each region.
CSP PMO is the "one voice to MARCORSYSCOM, Marine Forces (MARFORs), HQMC Installations and Logistics (I&L), supporting establishments, and to the Contractor concerning CSP decisions. Figure 1 details the flow of communications in support of CSP operations.
Figure 1: CSP Lines of Communication
2.3.2 Contract Administration
The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.