Parts & Accessories Department s1

Job Descriptions and Performance Evaluations PARTS ASSOCIATE

PARTS & ACCESSORIES ASSOCIATE JOB DESCRIPTION

The successful salesperson is an individual who is motivated from within. This is an individual who understands that we are a business of convenience. The customer buys from this dealership because it is easy – not because he has to. The successful salesman will be willing to do what is takes to put the best face of the dealership forward. Coming in early enough to make sure the department is cleaned and orderly, or staying late to take care of a customer should not be a problem.

He must also understand that everything done in the department is done to create sales and put money in the register. He must be friendly, honest and knowledgeable about the products he sells. He must learn and use the key sales fundamentals as well. In short, he must participate in a “Sales Culture” in his department understanding that the most important thing that happens in the dealership is putting cash in the register while putting smiles on the faces of the customers. Every action, attitude, display, product, and service in the dealership is solely for this purpose.

He must foster this attitude in himself and those around him so that over time it is truly a natural atmosphere or “culture” in his department.

The following is a list of more specific duties and expectations:

· A good salesperson will be punctual without excessive absences.

· It is expected that the salesperson will follow the highest standard of ethics in dealing with both the customer and the company.

· Salesmen will make sure the showroom area is clean, free of clutter, and all displays are neat and fully stocked.

· The phone must be answered by the fourth ring, and parts customers must not be left on hold for extended periods of time.

· All sales are to be properly rung up and accounted for.

· The salesman must be familiar with and operate within the guidelines of the Parts Department D.O.M.

· Salesmen will learn and use sales fundamentals

· Parts employees are to insure that the stockroom is kept neat and orderly at all times.

· Salespeople will assist the receiver in putting away stock whenever customer traffic permits.

· Successful salesmen will seek every reasonable opportunity to make the most of each selling opportunity. Upselling is an art that the salesman must master.

· Issue parts to service department employees with the same professionalism as our over the counter customers.

· May be required to perform other duties as needed by the Parts Manager or General Manager.