ONLINE ACCESS FREQUENTLY ASKED QUESTIONS
Q: Are charges still due on the 1st and late on the 5th? Can people still pay by check?
A: Yes. We have only added another option for our members. Payments must be received by close of business on the 5th whether members are paying by paper check or online. Online payments are posted to their account instantly (though the money may not be withdrawn from their account for a day or two).
Q: How do I format the account number and my birthday?
A: Your account number and only your account number should be entered on the account number line and your birthday should be formatted MM/DD/YYYY on the birth date line.
Q: It says my account already exists and/or I've entered the wrong username and password, but I haven't set up an account yet.
A: Every member of the ICC was sent an email with Online Account Set-up Instructions. Each email was unique to the member. If a member can't find the email please have them contact us and we will send it again. Don't forward your letter to them because it contains your account number which won't work with their birthday.
Q: I really did set up an account already, but I can't remember my username and/or password. What do I do?
A: Contact us and we can remind you of your username and/or we can reset your password (we can't see what your password was).
Q: The make payment screen defaults to the address of the house and there isn't enough space to enter my billing address.
A: That's OK, as long as you enter your account number and routing number correctly it doesn't matter if the address matches the address on your account.
Q: When I use the verification number and my birthday, I get an error message that says it is unable to verify my account.
A: If you are using your own account number and you are entering your birthday MM/DD/YYYY then it's possible that we have your birthday entered incorrectly. Please send us an email with your account number and birthday as you are entering them and we will find the problem.
Q: I switched houses and my account doesn’t work anymore. Why do I have to set up a new account?
A: We must keep each house separate because of our closing process. When you switch houses we set you up with a new account at your new house. Every time you switch to a new house you will need to set up a new account. If you return to a house you’ve lived at before we can re-activate your old account.