FOR IMMEDIATE RELEASE
January 2014
NATIONAL CUSTOMER SERVICE ASSOCATION HONORS MOEN
IN 2013 ALL-STAR SERVICE AWARDS
North Olmsted, Ohio… Moen Incorporated, the #1 faucet brand in North America, was recently recognized by the National Customer Service Association (NCSA) for its excellence in customer service in the 2013 All-Star Service Awards. Moen’s Consumer Services department was honored as the NCSA’s Service Team of the Year for providing superb assistance on a consistent basis.
“We’re extremely honored to receive this important distinction and to be recognized for a business practice that we find so extremely important within our company,” said Paul DeSousa, director of Consumer Services, Moen. “At Moen, we strive for perfection. One of the four pillars of the Moen brand is ‘Best-in-Class Customer Service’ and everything we do in our Consumer Services department is done with the goal of creating Moen advocates for life.”
The NCSA is the focal point for customer service education, development and support services in the United States, and is committed to helping its members achieve service excellence for every customer of every business – every time. The Service Team of the Year award is presented annually to the group or team that, through their collective actions, lives service excellence on a daily basis.
“Every new hire in our Consumer Services department spends 500 hours in intense classroom training to learn about Moen products, processes, warranties and more,” added DeSousa. “This process is extremely difficult, yet we realize how vital it is to our success in establishing a satisfied customer – and one that continues to come back to the Moen brand for life.”
For more information about Moen, visit moen.com or call 1-800-BUY-MOEN.
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About Moen
As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen and bath faucets, showerheads, accessories, bath safety products and kitchen sinks for residential applications – each delivering the best possible combination of meaningful innovation, useful features, on-trend styling and lasting value. In addition, Moen® Commercial offers superior performing products that deliver lower lifetime costs for today's facilities.
Moen’s legacy of thoughtful design stemmed from an invention by Al Moen. In 1937, after burning himself at a sink with traditional single taps for hot and cold water, a young, determined Al Moen set about inventing a single-handle faucet designed to mix hot and cold. The invention, finalized in 1939, revolutionized the plumbing industry and set the stage for 75 years of innovation.
Moen is part of Fortune Brands Home & Security, Inc. (NYSE: FBHS), which creates products and services that help fulfill the dreams of homeowners and help people feel more secure. The company’s trusted brands include Moen® faucets, Master Lock® security products, MasterBrand Cabinets®, Therma-Tru® entry door systems and Simonton Windows®. FBHS holds market leadership positions in all of its segments. FBHS is part of the S&P MidCap 400 Index. For more information, please visit www.FBHS.com.
Contact: Jennifer Allanson or Kristi Stolarski
Falls Communications
(216) 696-0229